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As you are aware, we have experienced delays in the delivery of our kit from Airness with our consignment due to be delivered this week.
It is with regret that we have been forced in to a position to let you down once again.
We have conducted quality control tests on samples from the latest consignment of kit to ensure the product achieved the high standards that we expect for our supporters. Unfortunately the kit has failed these tests and we have taken the decision to reject the delivery.
We are aware that this news will cause great disappointment but we consider it a priority to ensure that we supply products that meet the standards you have a right to demand.
In light of this, we are arranging to give supporters who pre-ordered the kit a full refund for their unfulfilled order and can confirm that the new 2006/07 Fulham kit will be available to purchase in store in early October. Also, we will be seeking to offer our supporters who made the commitment to pre-order an incentive to ensure the purchase of a new shirt is an attractive one.
We are sorry that you have not been able to wear your new shirt so far this season. This is a very unfortunate situation and we can assure you that we are doing everything we can to remedy it as quickly as possible and will keep you informed of our progress.