How long will it take to download the installation files?
The download time will vary depending on your internet connection.
Typically it should take no longer than:
56k modem: 15 minutes
500k broadband: 2 minutes
My screensaver only ever displays the default welcome slide on my HOME PC
The screensaver operates in the same way as an internet browser requesting images from an internet website on a regular basis.
Your home PC firewall may by default require you to give explicit permission to PC applications to access the internet and hence may be blocking screensaver updates. To correct this, configure your firewall to allow the application oxigen.exe to communicate with fulham.oxigen.net.
My screensaver only ever displays the default welcome slide on my WORK PC
Some PCs in large organisations communicate with the internet via a proxy server.
When you install the screensaver you should check your proxy configuration in your browser as follows:
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Open internet Explorer, click: Tools - internet Options; Connections; LAN Settings
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Check values in Address & Port fields
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Right click on the blue O on your Windows toolbar and launch Options window
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Update the Address & Port values in the Proxy Server Connection section
Will the screensaver allow viruses or unwanted third parties into my files?
No. The screensaver operates in the same way as an internet browser. It requests images from the server on the internet on a regular basis.
The images are not sent to your computer by a server trying to connect to your machine from the internet.
I don’t have Winzip on my PC
Winzip is a commonly used application to compress files & allow the safe download of applications onto your PC. It is available by default on most Windows 2000 & XP PCs. The application can be downloaded from: http://www.winzip.com/|
When I double click the .msi file nothing happens or it reports errors?
The installation programme requires Microsoft Windows Installer to be installed on your PC. This is available by default on most Windows 2000 & XP PCs. If not go to: http://windowsupdate.microsoft.com| and search for Windows Installer to download.
If you are still experiencing problems with the installation, please email fulham@oxigen.net|