How can I purchase tickets for Fulham matches?
Buying match tickets for Fulham home games is easy! You can do it one of the following ways:
1. Internet - log on to fulhamfc.com, select the ‘Tickets’ menu, and make your selection from there. You will need your Client Reference Number from your card, postcode, and a valid debit/credit card. There is a booking fee of £1.00 per ticket for adults, seniors and young persons and 25p per child ticket, plus a handling fee of £1.00 per transaction or £3.00 for international orders.
2. Phone - call the Fulham Ticket Hotline 0870 442 1234, 24 hours a day, 7 days a week. Again, you will need your Client Reference Number and a valid debit/credit card to book. There is a booking fee of £1.50 per ticket for adults, seniors and young persons and 50p per child ticket, plus a handling fee of £1.50 per transaction or £3.85 for international orders.
3. In Person – there are two places you can do this, and you will need to quote your Client Reference Number during the priority booking periods:
i) From the Ticket Office at Craven Cottage. Open Mon to Fri, 9am to 5pm. Saturdays 10am to Noon, and from 9.30am on matchdays.
ii) From the Ticket Kiosk at our Club Shop on Fulham Road. Open Mon to Fri, 9am to 5pm.
4. By Post – send your request to the Ticket Office quoting your Client Reference Number and full payment details. Bookings made by credit/debit card will attract a £2 admin fee.
5. By Fax - you can download a printable booking form from our website fulhamfc.com. This should be faxed to the Ticket Office on 020 7384 4810. Forms must be sent within 3 working days of the match. Bookings attract a £2 administration charge.
How will tickets be sold?
Tickets are sold on priority basis in the order listed below (this may vary depending on demand and police restrictions):
-
Season Ticket Holders
-
Match Package Members & Members
-
Cottage Stadium Card Holders
-
General Sale
As a Member or Cottage Stadium Card holder you can purchase tickets through all the usual channels and rather than receive a paper ticket, the match will be credited to your stadium card. It is therefore important that you keep a careful note of your seat details for the game.
I am not a Season Ticket Holder / Member / Cottage Stadium Card Holder, how do I book tickets for the grade A games?
We regret that tickets for grade A games (Manchester United, Chelsea, Arsenal & Liverpool) are only available to Season Ticket Holders, Members & Cottage Stadium Card Holders. Tickets for these games will not be available to purchase on general sale.
Tickets for grade B and C games will be available on general sale approximately 3 weeks before the date of the match - tickets can then be booked online at fulhamfc.com or by calling the Ticket Line on 0870 442 1234 option 1.
Ticket updates can be found on fulhamfc.com under Tickets.
What is a restricted view seat?
A restricted view is where the view of the goal mouth is obscured by a fixed structure, usually a stanchion. Further details can be found on the Restricted Seats page.|
How do I purchase away tickets?
Away tickets are sold in the following priority order (subject to availability):
-
Away Season Ticket Holders
-
Season Ticket Holders
-
Members & Cottage Stadium Card Holders
-
General Sale
On sale dates will be publicised through the Ticket Line, fulhamfc.com and the matchday programme. Often away match tickets will require a postal application which will involve you sending in a covering letter with your Client Reference Number, full payment and a stamped self addressed envelope to the Ticket Office.
How do I book coach travel for away games?
Supporting the boys at Away games can make a big difference! To make it even easier for you to be part of our away crowd, our Chairman has once again kindly offered to subsidise coach travel for Season Ticket Holders and Members.
A full price list can be found under the Coach Travel section.
How to buy Away Coach Travel tickets
There are 3 ways you can do this:
-
By Phone – call 0870 442 1234, and select Option 3
-
By Post – send your booking to the Ticket Office
-
In Person – by visiting our Ticket Office at Craven Cottage
Can I have a refund on my Season Ticket?
Season Tickets are non refundable. Refunds will only be considered in exceptional circumstances, on a discretionary basis. Requests should be put in writing to the Ticket Office Manager, Sandra Coles, Fulham FC Ticket Office, Craven Cottage, Stevenage Road, London, SW6 6HH.
How do I find out if the date of a game has moved?
Dates and kick off times will be announced in the press, the club programme and official website www.fulhamfc.com and may be altered at short notice. It is the responsibility of the ticket holder to ascertain dates and kick off times.
I want to buy an extra seat next to my season ticket seat for my friend. How can I do this?
You can now select a seat online when you book your tickets through our online booking system|. Just click on the stadium map graphic to select your block and view the seating plan ("select your seat" feature requires Java|).
Alternatively, our Ticket Hotline is available 24/7 on 0870 442 1234 (option1). Please have your seat details to hand and we will check the nearest seat available to your season ticket seat.
My tickets have been held for collection on the day of the match, where do I collect them from?
Tickets that have been held for collection on the day of the match can be collected from the Ticket collection point next to the Ticket Office on Stevenage Road. The Ticket Office is open from Mon-Fri 9am to 5pm, Sat 10am until midday and from 9:30am on matchdays. We recommend that you arrive early, no later than 45 minutes prior to kick off.
Who will receive a stadium card?
There are 3 different types of stadium card; the Season Ticket card, Membership card and the Cottage Stadium Card.
Season Ticket Holders cards will be activated for all 19 home League games and will have the Stand, Block, Row and Seat number printed on the front.
Members cards will be issued to all Fulham Members and those holding this card will get priority after Season Ticket Holders. Cottage Stadium Cards will be automatically issued to supporters who meet specific booking criteria and there will be opportunities to register for a card during the season
What are the benefits of the new card?
In the short term the card will allow supporters much quicker access to the stadium, alleviating some of the issues of queues on a matchday, particularly in the close run up to kick off. They also bring increased security, they are very difficult to forge and will make life much more difficult for ticket touts.
With the new stadium card system you will be able to credit your card with a ticket and you don’t need to wait for tickets to arrive in the post, or queue to collect them on a matchday.
In the long term we hope the card will help to improve the level of customer service for supporters.
How do I buy tickets for matches using my stadium card?
You can book tickets through all the usual channels by quoting your client reference number. Only one seat can be credited per card, therefore if you wish to buy additional tickets you can do so by crediting your friend’s cards, you will need their client reference number when booking.
Alternatively you can book the extra tickets in your name; your card will be credited with your seat and you will be sent paper bar coded tickets to be scanned at the turnstile for your friends.
How do I know where I am sitting?
Members and Cottage Stadium Cards will be activated for a match once payment has been made for a game.
When you book your tickets you will be given the details of your seat location, if we have an email address for you these details will be emailed to you, however if you book over the phone you will need to carefully note these seat details down.
If you lose your seat details there will be easily identifiable staff from the “Stadium Card Team” around the stadium with hand held readers who will be able to confirm your seat details, alternatively you can visit the Ticket Office.
What do I do if I lose my stadium card?
If your card is lost or stolen please immediately contact the Ticket Office on 0870 442 1234 (option 3). The stadium card system allows us to block cards that are reported as lost of stolen and immediately make them void, stopping anyone trying to use the card from accessing the stadium. We can then arrange for a re-print of your card which will be charged at a £5 fee.
What information is held on the card?
Your name, client reference number, personal details and your ticket purchase history.
What do I do if I have a problem with my card on a matchday?
There will be easily identifiable staff from the “Stadium Card Team” positioned around the stadium who will be able to help with any issues you have.
Can I use my card for Cup games?
Yes, if you book your cup games on a match by match basis your stadium card will be credited. You will need to keep a note of the seat that is booked for you.
Can I use my card for away matches?
At present this is not possible, but as more and more clubs install stadium card systems this may be a future benefit.
What happens if I buy tickets for a friend who does not have a stadium card?
If your friend does not have a stadium card and wants to come to a match you can buy additional tickets in your name and they will be sent out as a paper tickets with a bar code that can be scanned at the turnstile.
How do I register for a stadium card?
You will be able to enroll to Fulham Membership at any point during the season. Cottage Stadium Cards will automatically be sent to supporters who meet certain booking criteria and there will be opportunities to register for Cottage Stadium Cards during the season.