1. PLANNING YOUR TRIP TO THE COTTAGE
Stadium Information|
Fixture List|
Ticket Prices|
Restricted View Seats|
What to wear|
First Time Visitors|
Ground Regulations|

2. BOOKING TICKETS
How to book|
When to book|
Home Ticket Options|
Loyalty Scheme|
Friends and Family Demo|
Related Ticket Links (Terms & Conditions, Season Tickets, Membership, Disabled Fans, Away Tickets)|
Away Tickets|

3. TRAVELLING TO THE GAME
Public Transport|
By Car|
By Bike & On Foot|
Local Attractions|
Hotels|
Opening Times|
Away Travel|

4. PRE-GAME EXPERIENCE
Collecting Tickets|
Left Luggage|
Ticket Office|
Stadium Store
|Countdown to kick-off
|Troubleshooting (tickets)|

5. IN-GAME EXPERIENCE
Catering|
Stadium Facilities
|Matchday Entertainment
|Troubleshooting|

6. GETTING HOME
Exiting the stadium|
Closing Times
|Lost Property|

7. GETTING INVOLVED
Contact Us|
Club Charter|
Cottage Corner|
Fans Forums|
Ball Boys / Girls|
Open Training|
Charity Requests|
Academy & Trials|
Members Clubs|

8. A TO Z REFERENCE GUIDES
Ground Regulations|
Matchday Supporter Services|
Tickets|
Locations & Attractions|

1. PLANNING YOUR TRIP TO THE COTTAGE

Stadium Information

Stadium Address:
Craven Cottage
Stevenage Rd
London
SW6 6HH

Pitch Dimensions: 100 x 65 metres 
Capacity: 25,700 (includes Cottage seating of 72)

Hammersmith End - Capacity 7,769

The Hammersmith End is a HOME area only.

Known for its noisy and vibrant atmosphere it houses many of the most vociferous supporters, particularly towards the back & centre of the stand.

Corporate boxes are located at either end of the stand, with the Haynes Suites above Block H1 & the Thames Suites above Block H8.

Prior to stadium redevelopment this area was a covered terrace.

Toilets & betting facilities are located on the lower level of the concourse directly behind the stand.

There are a variety of permanent & mobile catering outlets located by the Hammersmith turnstiles, behind the stand and beyond Block H8, backing onto the River Thames. A mobile Retail unit is also located over by the perimeter wall, adjacent to the river.

Front Row: 2 (Blocks H3, H4, H5 & H6); 3 (Block H3); 6 (Blocks H1 & H8)
Back Row: XX
Total Rows: 55
Uncovered Rows: 2 – 6
Stairwell Entrance: Row HH 

Riverside Stand - Capacity 4,689

The Riverside Stand is a HOME area only.

This stand stretches along one touchline and backs onto the River Thames.

The seats in Blocks W & V are directly behind the team dugouts and technical areas.

The stand boasts some of the best facilities in the ground and it hosts the Directors and Corporate Hospitality areas.

The open air concourse directly behind the stand commands excellent views of the River Thames and there are various catering outlets located along the length of it. A large covered catering facility is located just behind Block S.

Supporters in this section of the ground can access the mobile Retail Unit, which is located just behind the Hammersmith Stand, backing onto the river.

McBride’s Sports Bar is located beneath Block Z and is used by Corporate Hospitality guests on a matchday.

The front 5 rows are listed on the Seating Plan as Blocks SL to ZL respectively. Due its low vantage point, the front row is unsuitable for young children or shorter supporters.

There is a wheelchair accessible section located at the front of Block S.

Front Row: 1 (Blocks SL – ZL); AA (Blocks B, W, X, Z); B (Blocks S, V)
Back Row: Y
Total Rows: 31
Uncovered Rows: 1 – 5
Stairwell Entrance: Row O; Walkway between Rows 5 – AA

Johnny Haynes Stand - Capacity 5,889

The Johnny Haynes Stand is a HOME area only.

This historic stand has witnessed Fulham matches now for over a century and was designed by the noted Scottish engineer & architect Archibald Leitch. The structure is a Grade II listed building protected by English Heritage.

Due to the age of the stand the sightline from a number of seats is partially obstructed by roof supporting columns.

The Upper Tier features wooden seating and is also home to the stadium Press Box.

The Lower Tier (denoted as Blocks AL – KL on the seating plan) was previously a standing paddock but has now been converted to seating.

Blocks A & AL have been designated as the official Family Area. A wheelchair accessible area is located in Block KL, with access for ticketed supporters through the main Cottage Gate.

The stadium store is located beneath Block A and a kiosk located on the concourse is open for fans to visit once they have entered the stadium.

All of the catering and betting facilities are located on the main concourse. Most of the toilets are also located on the main concourse, with an additional gents facility upstairs at Block A.

Café at the Cottage, located beneath Block K is not open to the general public once the stadium has opened on a matchday.

Front Row: 1 (Blocks AL – KL); A (Blocks A to K)
Back Row: JJ (Blocks AL – KL); R (Blocks A to K)
Total Rows: 31
Stairwell Entrance: Row I

Putney End - Capacity 7,281

The Putney End houses HOME & NEUTRAL areas. It also hosts the official AWAY area.

The area adjacent to the Cottage pavilion is known as ‘Cottage Corner’, as it is nearest to the players’ entrance & the iconic Cottage pavilion which was constructed in 1905.

The make-up of the Away & Neutral areas varies depending on the size of the visiting support. In general terms Away supporters are allocated either 1800 or 3000 tickets.

An access tunnel beneath the stand links the Putney Turnstiles with the Riverside Stand. Whilst fans with Putney End tickets cannot access the Riverside Stand, there are toilets located in the access tunnel under Block P1 which are open for public use.

Most of the catering, toilet and betting facilities are located on the concourse directly behind the stand. Away supporters will find additional kiosks located in the open area beyond Block P7, backing onto the river.

A wheelchair accessible area for Away supporters is located in Block P7.

Additional mobile catering kiosks are opened at half-time on the access ramp that leads down to the turnstile entrance, next to the Cottage pavilion.

Front Row: A (Blocks P2, P3, P5, P6); B (Blocks P1, P4, P7)
Back Row: ZZ
Total Rows: 52
Uncovered Rows: A – E
Stairwell Entrance: Row JJ

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Fixture List

You can keep up to date with the latest fixture information| online:

You can request a printed fixture card by contacting the Club Ticket Office or Supporter Relations Dept.

Please note that the date & kick-off time may alter and it is the responsibility of the ticket holder to ensure that they are aware of any changes. We would advise checking in the week leading up to the match to ensure that the fixture date has not been altered.

In the event that a fixture is moved after tickets have been released for sale, any paper tickets that have already been issued shall remain valid for the rearranged game.

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Ticket Prices

Home Barclays Premier League fixtures are designated as either Grade A, B or C matches.

The prices for match tickets| will vary depending on the Grade of the game and the location of the seat within the stadium.

Seats which are classified as having a Restricted View are £2 cheaper than the list price.

From time to time special discounts and promotions will be offered at selected Grade B & C matches.

Details of these offers are listed in the ‘Information & Prices’ link for each match in turn.

Popular promotions include Family Pack tickets (based on 2 Adults & 2 Juniors) & Group Packages (based on 10 or more supporters). Over the course of each season special offers are also available at selected matches for Season Ticket Holders & Club Members.

A special ‘My First Matchday’| package, incorporating a stadium tour, is also available at all Grade B & C matches. 

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Restricted View Seats

Any seat at Craven Cottage where the goal mouth is obscured by a fixed structure is classified as a 'restricted view' seat. Like many other stadiums in the world, the Cottage has lots of roof-supporting poles, and therefore lots of 'restricted view' seats - more than 1500 in fact!

What you probably didn't know is that the view from the vast majority of these seats is excellent. As you can see from the pictures below or from our restricted view seat interactive page|, only a very small part of the pitch is obscured, and in many cases the view from some of the restricted view seats could be considered superior to 'full view' seats in the corners of the ground.

Due to their classification these are the last seats in the ground to sell, and in fact, we normally have a few restricted view seats available to buy on the day of the game, even for the biggest games of the season!

NOT ONLY DO YOU GET A GREAT VIEW FROM THESE SEATS, BUT THEY'RE ALSO CHEAPER THAN FULL VIEW SEATS SO THE COST OF YOUR FIRST PIE OR BEER IS ALMOST COVERED!

So don't be put off if you see the "SOLD OUT - EXCEPT FOR RESTRICTED VIEW SEATS" sign put up. This means you still have the opportunity to buy some great seats and be part of the incredible atmosphere that only a packed Craven Cottage can give.

Don't let the 2% stop you from seeing the other 98%!

Have a look at some of restricted view seats| in our interactive view page or see the photos below.

View from Block B in the Stevenage Road Stand

View from Block DL in the Stevenage Road Stand 

The view from Block B in the Stevenage Road Stand 

View from Block T in the Riverside Stand 

View from Block 5 in the Hammersmith End (goalpost outline displayed) 

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What to Wear

What should I wear to the match?

Many supporters choose to wear replica shirts or other official items of Club clothing, such as scarves, hats, jackets and tracksuits. These can be purchased at either Club Shop, online at fulhamfc.com, or on matchdays at the stadium.

Branded clothing or accessories are often referred to as ‘Club Colours’.

There are not many restrictions on clothing, although supporters should note that replica kits of the visiting team may not be worn in any Home area of the stadium. Supporters in all areas of the stadium should refrain from wearing items of clothing that are indecent, or that carry offensive wording or slogans.

Supporters in the Neutral Section may wear replica shirts or other items of clothing relating to either team.

We would advise supporters to dress comfortably and to take into account the weather conditions before travelling, including the chance of rain or snow. An up to date weather forecast can be obtained online at www.metoffice.gov.uk

The average temperature in London varies over the course of the football season. You can expect average temperatures of approximately 12° in Autumn, 6° in Winter and 10° in Spring.

During winter it is not unheard of for temperatures to drop near to or below freezing. Being situated so close to a river, the stadium can also feel rather cold, particularly in winter or at evening games, so be sure to check the forecast and come prepared.

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First Time Visitors

If you are new to the Cottage, or indeed to football, then we hope you enjoy your visit to our stadium.

Football crowds are passionate & loud but the atmosphere at Craven Cottage is friendly and the vast majority of fans are welcoming to first time visitors or new supporters. Improvements in stadium facilities have led to an increasingly diverse fan base in the Barclays Premier League.

Regular supporters will encourage their side by chanting, cheering and singing throughout the entire game. Noisy support is encouraged, but abusive behaviour or inappropriate chants or songs will not be tolerated. If you encounter any poor behaviour during your visit this can be reported to any Club steward or staff member located in your area of the stadium.

Although supporters will stand up from time to time during exciting periods of play, to ensure that everyone is able to enjoy the game supporters are asked to remain seated whenever possible. Persistent standing is not permitted. This rule is also policed by Club stewards, who can help in cases where your view is being impeded by another fan.

Particularly if you are seated in a lower part of the stand, be aware that footballs may leave the pitch quickly and enter the stand. Be particularly mindful of this during the pre-match warm-up if you are sat in the lower part of the Hammersmith or Putney End .

If you are unfamiliar with the players, both teams’ squads are listed on the back page of the matchday programme, which can be purchased inside or outside the stadium for £3.50.

Players are easily identifiable by their unique Squad Number, which remains the same over the course of a season.

Catering outlets are open pre-match and also at half-time, when they tend to be most busy. You will also find betting facilities (over 18s only), toilets & baby changing facilities located within the vicinity of each stand.

There are close to 800 staff members in and around the stadium on a matchday, so you are never far from assistance at any point in your visit.

We look forward to welcoming you to the Cottage.

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GROUND REGULATIONS

Notice: Entry to the Ground is expressly subject to acceptance by the visitor of these Ground Regulations and the Rules & Regulations applicable to the relevant competition. Entry to the Ground shall constitute acceptance of these Ground Regulations and the Rules & Regulations applicable to the relevant competition.

"Ground" means Craven Cottage, Stevenage Road, London, SW6 6HH

"Club" means Fulham Football Club

"Match" means any association football match taking place at the Ground.

"Rules & Regulations" means the rules and regulations of FIFA, UEFA, The Football Association, The Premier League and The Football League.

1 These Ground Regulations incorporate the Club's Customer Charter (if any). Copies are available upon request.

2 Notwithstanding possession of any ticket the Club, any police officer or authorised steward may refuse entry to (or eject from) the Ground any person:

2.1 that fails (or in the Club's reasonable opinion is likely to fail) to comply with these Ground Regulations or any reasonable instruction issued by a police officer or authorised steward; and/or

2.2 whose presence within the Ground is, or could (in the Club's reasonable opinion), constitute a source of danger, nuisance or annoyance to any other person.

3 On no account will admission be granted to a person who is the subject of a current Banning Order under the Football Spectators Act 1989 (as amended) or has been convicted of ticket touting offences under the Criminal Justice and Public Order Act 1994 (as amended).

4 The Club excludes to the maximum extent permitted by law any liability for loss, injury or damage to persons/property in or around the Ground.

5 No guarantees can be given by the Club that a Match will take place at a particular time or on a particular date and the Club reserves the right to reschedule the Match without notice and without any liability whatsoever.

6 In the event of the postponement or abandonment of the Match, refunds (if any) will be made in accordance with the Club's Customer Charter and/or the terms and conditions under which the tickets were issued. The Club will have no further liability whatsoever, including (but not limited to) any indirect or consequential loss or damage, such as (but not limited to) loss of enjoyment or travel costs.

7 All persons seeking entrance to the Ground acknowledge the Club's right to search any person entering the Ground and to refuse entry to or eject from the Ground any person refusing to submit to such a search.

8 The following articles must not be brought within the Ground - knives, fireworks, smoke canisters, air-horns, flares, weapons, dangerous or hazardous items, laser devices, bottles, glass vessels, cans, poles and any article that might be used as a weapon and/or compromise public safety. Any person in possession of such items will be refused entry to the Ground.

9 A person entering the Ground may only occupy the seat allocated to them by their ticket and must not move from any one part of the Ground to another without the express permission or instruction of any steward, officer of the Club and/or any police officer. Any individual who has entered any part of the Ground designated for the use of any group of supporters to which he does not belong may be ejected from the Ground either for the purposes of his own safety or for any other reason.

10 Nobody may stand in any seating area whilst play is in progress. Persistent standing in seated areas whilst play is in progress is strictly forbidden and may result in ejection from the Ground.

11 The obstruction of gangways, access ways, exits and entrances, stairways and like places is strictly forbidden. Nobody entering the Ground shall be permitted to climb any structures within the Ground.

12 Smoking in the Ground is strictly forbidden, and will result in ejection from the Ground.

13 The use of threatening behaviour, foul or abusive language is strictly forbidden and will result in arrest and/or ejection from the Ground. The Club may impose a ban for one or more Matches, including removal of Season Ticket and/or Club Membership.

14 Racial, homophobic or discriminatory abuse, chanting or harassment is strictly forbidden and will result in arrest and/or ejection from the Ground. The Club may impose a ban for one or more Matches.

15 The following acts are arrestable offences under the Football (Offences) Act 1991 (as amended) and conviction may result in a Banning Order being made:

15.1 The throwing of any object within the Ground without lawful authority or excuse.

15.2 The chanting of anything of an indecent or racialist nature.

15.3 The entry onto the playing area or any adjacent area to which spectators are not generally admitted without lawful authority or excuse.

16 Under the Sporting Events (Control of Alcohol etc) Act 1985 (as amended), the following are offences for which a person can be arrested by a police officer and conviction could result in a Banning Order being made:

16.1 Attempting to enter the Ground or being inside the Ground whilst drunk;

16.2 Being in possession of any alcohol, or bottle, can or other portable container which could cause injury, when entering the Ground or in an area of the Ground from which the event can be directly viewed.

17 No goods (including literature) of any nature may be offered either free or for sale by any person within the Ground without the express written permission of the Club.

18 No sponsorship, promotional or marketing materials may be brought into, used or displayed by any person within the Ground without the express written permission of the Club.

19 At all times whilst present in the Ground, persons must comply with any and all instructions of any steward or officer of the Club and/or any police officer. Failure to comply with any instruction may lead to immediate ejection from the Ground.

20 Tickets are not transferable and may not be offered for sale without the prior written permission of the Club. Any tickets that are transferred are transferred subject to these Ground Regulations. Any tickets offered for sale may be confiscated by any steward, officer of the Club or any police officer. The Club reserves the right to refuse admission to or eject from the Ground, any person who has transferred his/her ticket in contravention of the relevant ticket terms and conditions (and/or the holder of any ticket that has been transferred in contravention of the relevant ticket terms and conditions.) Tickets remain the property of the Club at all times.

21 Save as set out in paragraph 24 below, no person (other than a person who holds an appropriate licence) may bring into (or use within) the Ground any equipment, which is capable of recording or transmitting (by digital or other means) any audio, visual or audio-visual material or any information or data in relation to the Match or any aspect of it.

22 By entering the Ground, all persons are acknowledging that photographic images and/or video recordings (and/or stills taken from video recordings) may be taken of them and may also be used by the Club for marketing or promotional purposes. Entry into the Ground is confirmation that all persons have consented to such use of their image. If these images should feature an individual prominently the Club will make reasonable efforts to gain the consent of that person before publishing such images, however, if this is not possible, then entry into the Ground shall be deemed consent unless the Club is notified in writing to the contrary.

23 Further to paragraph 22, if such person is under 18 years of age, the parent, guardian, or responsible adult who is accompanying them into the Ground shall be deemed to have provided consent on their behalf.

24 Mobile telephones are permitted within the Ground, provided that they are used for personal and private use only PROVIDED THAT no audio, visual or audio-visual material captured by a mobile telephone may be published or otherwise made available to any third parties including, without limitation, via social networking sites.

25 You agree that all copyright, database rights and other intellectual property rights in any recording or transmission made in breach of these Ground Regulations is assigned (by way of present assignment of future rights) to the Club and The Premier League. You further agree (if and whenever required to do so by the Club and/or The Premier League) to promptly execute all instruments and do all things necessary to vest the right, title and interest in such rights to the Club and The Premier League absolutely and with full title guarantee.

26 CCTV cameras are in use around and in the Ground and the Club may itself use or pass to the police or any Football Authority, any recordings for use in any proceedings.

Refused entry to (or ejection from) the Ground may lead to further action by the Club including, but not limited to, the withdrawal of any season ticket (without reimbursement), Club Membership and other benefits.

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2. BOOKING TICKETS

How to Book

Buying match tickets for Home games is easy.

You can do it one of the following ways:

Internet - log on to fulhamfc.com, click on ‘register’ at the top of the home page and enter your details. Then go in to the ‘Tickets’ menu to buy your tickets. There is a booking fee of £1.00 per ticket.

Phone - call the Ticket Hotline 0843 208 1234 which is open 24 hours a day, 7 days a week. You will need a valid debit/credit card to book. There is a booking fee of £1.50 per ticket, plus a handling fee of £1.50 per transaction.

In Person - In Person: From the Ticket Office, Craven Cottage (see stadium address below). Opening hours are Mon to Fri, 9am-5pm. Saturdays 10am-midday, and from 9.30am on matchdays. There are no booking fees.

By Post – send the postal request form below to the Ticket Office at Craven Cottage. Bookings made by credit/debit card will attract a £1.50 booking fee, plus a handling fee of £1.50 per transaction.

By Fax – use the fax ticket request form. This should be faxed to the Ticket Office on 020 7384 4810. Forms must be sent within 3 working days of the match. Bookings made by credit/debit card will attract a £1.50 booking fee, plus a handling fee of £1.50 per transaction.

Address:

Ticket Office
Craven Cottage
Stevenage Road
London
SW6 6HH

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When to Book

Ticket information for Home games is generally posted online not later than 6 weeks prior to the date of the game. For away games it is often 3 – 4 weeks prior to the date of the game.

The official ticket information announcement for each game confirms:

• Match Date & kick-off Time
• Onsale date for Season Ticket Holders
• Onsale date for Members
• Category of Fixture (A, B, C Grade for Premier League matches)
• Ticket Categories
• Ticket Prices
• Maximum number of tickets per applicant
• Loyalty Points

All ticket sales commence from 9am on the dates stated.

No tickets can be sold prior to the advertised periods of sale.

Often a General Sale date will also be included in the ticket information announcement. Any General Sale is carried out subject to availability after the Season Ticket Holders & Members periods of sale.

General Sale tickets are open to new visitors or any home or neutral supporters who do not have a current Season Ticket or Membership.

It is recommended that you book in advance, rather than purchasing tickets on the day of the game, as they often sell out.

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Home Ticket Options

Match Tickets for Home games are available in the following categories:

Ticket Type	Age Bracket	Discount on Adult Price
Adult	21 – 64 years	-
Junior	Under 16	50%
Young Person	Under 21	25%
Senior	65 and over	25%

Loyalty Scheme

What is the Loyalty Points Scheme?
The Loyalty Points scheme will be a means of tracking supporters’ dedication to following Fulham to all their matches both home and away. Points will be awarded to fans who attend any matches both home and away.

How do I join?
All Fulham supporters who are registered as fans on the database will automatically join the loyalty scheme. If you have been given a supporter number in the past this means your details have previously been captured. Season Ticket Holders and Members are always given first priority for tickets.

How will this benefit supporters?
When tickets go on sale for popular games or cup fixtures supporters with the most loyalty points will be able to purchase tickets first. Therefore attending more matches home and away means greater chance to attend the games with a limited allocation.

What are points awarded for?
Every match purchased has a points value whether it is home or away, Cup match or league.

How do I get awarded points?
Points will automatically be awarded when you make an advance ticket purchase and quote your client reference number. This could be a purchase at the ticket office, over the telephone, the web or by making a postal application. Points will not be awarded for tickets purchased at the turnstiles at Craven Cottage or any other venue. Remember points can only be awarded once and if you are making purchases for other people please ensure you quote their client reference numbers in order for them to be awarded their points.

• Example 1
  A Season Ticket Holder is booking 4 tickets for friends who are all Season Ticket Holders also. The purchaser books them online under his client reference and doesn’t allocate the other tickets via ‘Friend and Family’ function. Although each ticket is worth 5 points, he will only be allocated 5 points for one tickets and none of his friends will get any points. In summary he will receive only 5 points.
  
• Example 2
  A Season Ticket Holder is booking four match tickets with four different Season Ticket Holder client reference numbers. The match has been allocated 2 loyalty points.
  Four tickets with four client reference numbers = 2 points per client reference number/supporter.
  
• Example 3
  A Member is booking two tickets for two different home fixtures on his own client reference number. The first match is worth seven points and second is worth three points.
  Two tickets client reference number for two different fixtures = 10 points in total.

How will I know how many points I have?
Coming soon: your cumulative points total will be displayed in the ticket purchase area of fulhamfc.com after you have logged in.

As a Season Ticket Holder do I automatically get all loyalty points for all home matches?
As a Season Ticket Holder you will automatically receive all loyalty points for all Barclays Premier League Home matches. Please note you will not receive them up front but will receive them after each match is played. You will only receive points for home cup matches if you bought a ticket for the match under your client reference number and the match has been played.

When do the Loyalty Points get credited?
Loyalty Points will only be credited after the match is played.

How will I know how many points are required to attend a match?
The ticket office will decide in advance how many points are required to apply, not all matches will be subject to a minimum point level it will depend on the anticipated demand. Supporters need to be aware that there may still be times when although a fan will have the correct number of points his attempt to obtain a ticket will be unsuccessful, however his chances of success will be substantially increased. Minimum points required will be advertised with any fixture sale date information that will continue to be found by calling the ticket office and on the official website.

What if I want to attend a match with a group of friends for a match with a very limited allocation?
The Loyalty Points Scheme does not want to prevent fans attending matches together and remember not all fixtures that go on sale will require a minimum points total, however, supporters should note that if a friend or family member does not fulfil the points criteria they will have to wait in order to purchase their ticket. This could mean your seats may not be together.

Will I get points for tickets purchased on the turnstiles, either home or away?
Points will not be awarded for tickets purchased on a turnstile even if the ticket is produced as proof of purchase to the ticket office at a later date.

What happens if I need to cancel tickets?
Points will be deducted for tickets cancelled and points can only be awarded once for a particular match, no advantage is gained by booking multiple tickets for the same fixture. It has to be stressed the supporter needs to quote his unique client reference number in every transaction.

What if I forgot to allocate my ticket to my client reference number?
Unfortunately the ticket office cannot retrospectively assign points after the transaction is complete.

Do my ticketing loyalty points expire?
The points that fans accumulate never expire as long as the supporter is a Season Ticket Holder or Member. 

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Friends and Family Demo

Related Ticket Links 

Terms and Conditions|

Season Tickets|

Membership| 

Disabled Fans|

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Away Tickets

Tickets for away games are usually sold through the same channels as home games. Away ticket information is usually available online and in the match programme around 4 weeks prior to the date of the game

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3. TRAVELLING TO THE COTTAGE

Public Transport

For up to date transport information & journey planner please visit www.tfl.gov.uk|

BY UNDERGROUND
Putney Bridge (Zone 2)   -    Distance from Craven Cottage: 0.7 miles
District Line

The closest station to Craven Cottage, Putney Bridge is approximately a 10 – 20 min walk from the stadium.

Exit the station and walk through the underpass into Bishops Park. Follow the path through Bishops Park, along the river until you reach the stadium.

 

 

 

 

 

Mainline stations to Putney Bridge 

Station	No. of interchanges	Approx Journey Time
Paddington	Direct train	19 min
Victoria	Direct train or 1 change	20 min
Kings Cross	1 change	32 min
Euston	1 or 2 changes	35 min
Liverpool St	1 or 2 changes	40 min

BY UNDERGROUND
Hammersmith (Zone 2)     
Distance from Craven Cottage: 1.4 miles

Hammersmith & City Line / Circle Line
Piccadilly Line / District Line  
 
Craven Cottage is also within reach of Hammersmith station, which is approximately a 20 – 40 min walk north-west of the stadium.

There are two Underground stations, one serving the Hammersmith & City & Circle Lines and the other serving the Piccadilly Line and the District Line.

 

 

 

 

 

 

 

BY RAIL
Putney Railway Station (Zone 2&3)     
Distance from Craven Cottage: 1.2 miles

South West Trains

The closest mainline railway station to Craven Cottage is Putney, located on Putney High Street, south of the River Thames.

The station is 17 – 35 min walk from the stadium, passing many shops, bars and ATM machines en route.

The station can be easily reached by train from other railway hubs, including Clapham Junction (5 min) and Waterloo (13 min).

 

 

 

 

 

 

 

 

BY BUS

From Kingston-upon-Thames bus station - Take either the number 85 or C4 bus to Putney Bridge. The ground is approximately 10 - 15 min walk from Putney Bridge.

From Hammersmith - Catch either one of the following buses which run down Fulham Palace Road: 190, 211, 295, 220.

From Putney - Catch either the 74, 424 or the 220 to Fulham Palace Road.

For further details call the London Transport Line on 020 7222 1234

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BY CAR

Parking around Craven Cottage is extremely limited and access to the surrounding streets on a matchday is restricted by a Traffic Management Order.

There is a one-hour maximum stay policy for non-residential pay and display visitors between 9am and 9.30pm on all Monday to Sunday matchdays, including Bank Holidays.

On non-matchdays the controlled hours will remain as Monday to Saturday 9am to 5pm. For more information please visit the Hammersmith and Fulham Parking page|.

Where is the Club car park located?

There is no car parking provision at the stadium or in the immediate surrounding area.

Disabled supporters who are registered as Blue Badge Holders can arrange for a free car parking space to be allocated to them in the nearby Henry Compton School. Supporters who wish to arrange a parking space should call 0208 336 7420 in advance of the day of the game.

A shuttle bus service takes supporters between the car park and stadium, both before and after the match. This trip takes no more than 5 min, although there may be a short wait at Full Time.

A limited number of spaces are also sold to supporters, or allocated as part of matchday Hospitality packages. For further information please call 0208 336 7555.

No official Club car parking spaces can be arranged on the day of a game.

The names of all supporters who have been allocated a space for each game are given in advance to the Car Park Steward, who is located at the main entrance on Kingwood Rd.

The full address of the car park location is:

Henry Compton School
Kingwood Road
London
SW6 6SN

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By Bike & On Foot

BY BIKE

If you are planning to cycle to Craven Cottage, you will find bicycle storage racks located in Bishops Park, just behind the Putney End of the stadium.

Transport For London’s Cycling Journey Planner| is a useful resource for planning your trip to and from the stadium.

ON FOOT

Transport For London’s Walking Journey Planner| is a useful resource for planning your trip to and from the stadium:

Another useful online journey planner is operated by Walk It|.

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Local Attractions

Bishops Park|   -   413 Fulham Palace Rd, SW6 6SX
A park adjacent to the stadium which runs north of the River Thames from Craven Cottage to All Saints Church by Putney Bridge. The Park was opened in 1893. 

Fulham Palace|   -   Bishop's Avenue, SW6 6EA
Located within Bishops Park, the former residence of the Bishop of London is now open to the public & houses a museum, art gallery and a botanical garden.

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Hotels

The Club recommend the 3 star Jurys Inn Chelsea at Imperial Wharf, London, SW6 2GA. They can be contacted directly on 020 7411 2200.

The closest hotel to the stadium is the Premier Inn Putney Bridge at 3 Putney Bridge Approach, London, SW6 3JD. They can be contacted directly on 0871 527 8674.

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Opening Times

Home Matchday Opening Times

Café @ The Cottage	8:30am (closes 11:30am)
General Enquiries Telephone Line	9:00am
Stadium Ticket Office (Sat or Sun)	9:30am
Stadium Ticket Office (Midweek)	9:00am
Stadium Store	9:30am
Turnstiles Open	90 min prior to kick-off

nb: For evening weekend kick-offs (ie: 5:30pm) Ticket Office may open at 11:30am

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Away Travel

The Club operate official travel to Away fixtures in the Barlcays Premier League, the FA Cup sponsored by E.ON & the Carling Cup.

Coaches usually depart from outside Craven Cottage (on Stevenage Rd) & also from Motspur Park (West Barnes Lane) adjacent to the railway station and just outside the Earl Beatty pub.

Once ticket information for an Away match has been confirmed, details of official travel options and prices will be posted in the ‘Tickets’ section at fulhamfc.com, under the ‘Info & Prices’ link for that specifc game.

Travel is open to any fans who have purchased a match ticket, but please note that supporters under 17 years of age must be accompanied by an adult.

Supporters are not permitted to drink or carry alcoholic beverages onboard the coaches.
How to buy Away Coach Travel tickets

There are 3 ways you can do this:

• By Phone – call 0843 208 1234, and select Option 3
• By Post – send your booking to the Ticket Office
• In Person – by visiting our Ticket Office at Craven Cottage

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4. PRE-GAME EXPERIENCE

Collecting Tickets

Where can I collect pre-booked tickets?

Tickets that are being held for collection can be picked up at the mobile collection units located just outside the main Ticket Office on Stevenage Rd

The mobile units open approximately 2 hours prior to kick off and remain open right up until the match begins. There are usually 2 units in operation, with tickets held in alphabetical order between these two locations. Look out for signage on the front of the mobile units to ensure you are queuing at the correct collection point.

If you receive an email confirmation of your booking it is useful to print a copy and bring it with you when calling to collect your tickets. Alternatviely please ensure that you bring a note of your Booking Reference Number.

You may also be asked to show proof of identification, or to confirm the name and postal address linked to the booking.

In the lead up to kick-off the collection units do become busy, particularly at midweek matches, so we do advise that you arrive in good time where you can. You should aim to arrive at least 30 - 45 min ahead of kick off.

If you are calling to collect your tickets before the mobile units are open then please report directly to the adjacent Ticket Office.

If you have any problems with your order, or if the tickets are not at the collection point, then please report to the Ticket Office for further assistance.

The Ticket Office remains open until half-time. 

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Ticket Office

Is the Ticket Office open on a matchday?

Yes.

The Ticket Office is always open on the day of a Home game. In general terms the opening times are as follows:

Saturday / Sunday	3:00pm kick-off or earlier	9:30am
Saturday / Sunday	5:00pm kick-off or later	11:30am
Midweek	All kick-off times	9am

The Ticket Office remains open until the end of the first-half. On occasion the Ticket Office will reopen after the match has ended, but usually it remains closed.

You can call the Ticket Office until 2 hours prior to kick-off on 0843 208 1234  (option 3).

You can visit the Ticket Office in person to purchase tickets, upgrade Season Ticket seats, collect match tickets (prior to the mobile Collection Units opening), or for assistance with any ticket or Access Card related problems or queries.

To help prioritise matchday queries, in the final hour before kick-off the Ticket Office staff will only handle problems or questions relating to that days game.

An Information Steward is placed at the head of the Ticket Office queue to assist with queries and to advise if you are able to join the line for assistance with your particular question or ticketing issue.

Subject to availability match tickets will sometimes be available for that days’ game. On occasion cash turnstiles will be in operation at selected areas of the stadium. If you haven’t booked a seat in advance, it is always best to check in the first instance with a Steward before queuing at the Ticket Office. 

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Left Luggage

Are there any Left Luggage facilities? 

There is a free Left Luggage facility located at Gate 20 of the Johnny Haynes Stand in Stevenage Road. This is designed to allow supporters to leave larger items (eg: suitcases, pushchairs or rucksacks) or any items that are forbidden under the Ground Regulations (eg: crash helmets, musical instruments)

The Left Luggage facility is accessible from outside the stadium only. Once you have entered the turnstiles at Craven Cottage you will not be able to visit this location.

The facility is staffed at all times, but supporters do leave items at their own risk. When you deposit the item you will be given a raffle ticket. This can then be used to reclaim your item again after you have exited the stadium at full-time. 

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Stadium Store

Where is the stadium store?

The stadium shop is located in the Johnny Haynes Stand. The front entrance is located on Stevenage Rd.

Supporters in the Hammersmith Stand can also gain access through a connecting door which is open during the half-time interval.

A mobile retail unit is located behind the Hammersmith Stand by the banks of the River Thames. Supporters in the Johnny Haynes Stand can also visit the concourse kiosk by A Block, which is open for the duration of the game.

Wheelchair users can access the main shop floor through the front entrance. The lower section of the shop is separated from the main shop floor by steps.

Retail staff will be pleased to assist wheelchair users during their visit if they wish to view products housed in the lower section of the shop.

The Stadium Shop is open 7 days a week:

Mon – Sat 9am – 6pm
Sun 11am – 4pm

On matchdays the shop remains open for approximately 30 min after the full-time whistle. You can browse the retail range and make purchases online at fulhamfc.com

The Club also operate a second store at 959 – 961 Fulham Rd. It is approximately a 15 min walk from the stadium. 

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Countdown to kick-off (timings are approximate)

• 90 mins before kick-off
  Concourses & seating open. Catering units open. Music played over PA system.
  
• 60 mins before kick-off
  Goalkeepers begin on field warm-up.
  
• 45 mins before kick-off
  Outfield players begin onfield warm-up. Stadium announcer takes to the microphone.
  
• 30 mins before kick-off
  Birthdays & other personal announcements read over PA system.
  Home & Away teams read out by stadium announcer.
  
• 10 mins before kick-off
  Pre-match music begins. Players return to dressing rooms for final team talk.
  
• 5 mins before kick-off
  It’s showtime! Match officials & players make their entrance through players tunnel
  
• 2 mins before kick-off
  Fair Play handshake. Confirmation of the starting Home team given over PA system.
  
• half-time Interval (15 mins)
  On pitch entertainment inc. Kids Penalty Shoot-Out; Sponsors Events.  

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Troubleshooting (Tickets)

Collecting Tickets
Tickets which are being held for collection will be available from the white mobile units that stand just outside the main Ticket Office on Stevenage Rd. Tickets are stored but not printed at this location.

If you are advised that your tickets are not available from the mobile collection units, please report to the Ticket Office for further assistance.

Damaged / Defective Tickets
From time to time paper match tickets or Access Cards will not scan properly at the turnstile. This is usually caused by wet weather or damage to the barcode on the paper ticket, or chip in the Access Card.

The barcode in the ticket may also have been deactivated if the booking has been cancelled, or if the Club have information that the ticket was illegally resold.

Please also ensure that you have the most up to date card issued. Once an Access Card has been re-issued, any previous versions will automatically become invalid. The issue number is listed on the front of the ticket.

If a red light flashes on the turnstile indicator this means that your ticket or card has not been accepted. Please return to the Ticket Office for further assistance.

Lost Season Ticket / Membership Card
If you lose your Season Ticket or Membership Card please report this immediately to the Ticket Office. An administration charge of £5 is levied to cover the cost of printing new cards.

If your card has been stolen this should be reported in the first instance to the local police. They will issue you with a Crime Reference Number. The Club will waive the administration charge for reprinting stolen tickets upon confirmation of this number.

If you lose your card on the day of the game please report in person to the Ticket Office. We would advise arriving not later than 1 hour prior to kick-off where possible to ensure that a new card can be issued prior to the start of the game.

Once a Season Ticket or Membership Card has been reprinted the original can no longer be used to gain entry to the stadium. If you subsequently recover your original card and have already received a reprint then please safely dispose of the earlier issue.

If you find a Season Ticket or Membership Card then please hand it to the nearest member of staff, or return it directly to our Ticket Office.

Lost Match Tickets
If you lose your match ticket on matchday you should report to the Ticket Office in the Johnny Haynes Stand on Stevenage Road, which is open until half-time.

You will be asked to verify some of the details linked to your order, which may include your Client Reference Number, the Booking Reference Number or personal information such as your address or telephone number.

Please note that tickets are reprinted at the discretion of the Ticket Office manager.

Late Gates
A small number of entrance turnstiles are left open (usually 1 in each stand). These gates remain open until half-time and can be used by supporters who arrive after kick-off. For direction to the relevant Late Gate please contact the nearest Steward.

Supporters who arrive after the Half Time whistle has sounded should report to Gate 50 at the Hammersmith End of the stadium.

Ticket Touts
As is the case outside many stadiums, ticket touts will attempt to sell match tickets to supporters as they approach the ground on the day of the game. This resale of tickets is illegal.

Touts will often sell tickets above their face value and there can be no guarantee that the tickets they distribute will be valid. The tickets they offer are often forged, or connected to a cancelled or reprinted booking.

The Club cannot offer refunds in cases where supporters have purchased invalid tickets through touts or from unofficial websites and we would urge supporters to purchase tickets from official sources only. 

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5. IN-GAME EXPERIENCE

Catering

Is food & drink on sale inside the stadium?

Yes, there are a wide range of catering outlets inside the stadium and food & drink is available when the ground opens 90 min prior to kick-off.

Each area of the stadium has a number of permanent and mobile catering units.

Hot food items on sale include a range of pies (beef, chicken, vegetarian) hot dogs, sausage rolls, and burgers.

Supporters can also buy crisps & chocolate bars. There are a range of soft drinks and bottled water.

Alcohol is on sale (beers and wine) but must not be consumed within sight of the pitch and cannot be taken to your seat in the stand.

Price List

Hot Food	Drinks	Snacks
Beef / Chicken Pie - £3.80	Tea / Coffee - £1.70	Crisps - £1
Vegetarian Pie - £3.80	Hot Chocolate - £2	Chocolate Bars - £1
1/4 lb Burger - £3.80	Bottled Water - £2
Sausage Roll - £3.50	Draft Beer - £4
Cumberland Sausage - £4	Bottled Beer - £3.80
Pork Bap - £5	Wine - £3.80
Yorkshire Wrap - £3.80	Soft Drinks - £2.50
Hot Dog - £3.80	Bovril - £1.80

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Stadium Facilities

Are there any baby changing facilities inside the stadium? 

Yes, there are baby changing facilities included in some of the disabled toilets in and around the stadium.

Corporate guests can make use of the facilities in V Block, located in the main foyer of the entrance to the George Cohen & Trophy Lounges. Guests of the players and club will find a similar facility in the Cottage. Please note that neither of these facilities is open to the general public.

Customers using the Haynes Place café will find a baby change facility on offer. This is not accessible from inside the stadium on a matchday.

Access to Disabled toilets is by radar key only. Supporters can request assistance from any steward or club official if they wish to use a baby change facility at any time during their visit.

Based on their seat location, supporters should use the following baby change facilities:

Are there First Aid facilities at the stadium?

Yes.

There are 2 First Aid facilities located within the stadium. One is located in the access tunnel beneath the Putney End Stand at Block P7. The other is located beneath the Riverside Stand by Block T.

If you require First Aid assistance at any time during your visit please contact the nearest available steward, club representative or police officer.

You can contact Supporter Relations on matchday by telephone on 0843 208 1222 (option 4). 

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Matchday Entertainment

Matchday entertainment begins when the stadium opens, approximately 90 minutes prior to kick-off.

The afternoon begins with popular music, selected by our resident DJ, which is played over the stadium PA system.

Our stadium announcer David Hamilton is on hand approximately 1 hour before the match is scheduled to start. David will announce the teams to crowd about 30 min prior to kick-off. Confirmation of the Home line-up is given again just before kick-off.

Keep an ear out for birthday announcements and welcome greetings, which are generally made over the PA system around 2:30pm and again at half-time.

Both teams emerge from the players’ entrance in front of the Cottage a few minutes prior to kick-off to the stirring sound of ‘Palladio’ by ‘Escala’.

The Fair Play handshake takes place, accompanied by the Premier League anthem ‘My Saturday Self’.

The Fulham players often emerge for the second-half to ‘I’ve Got a Feeling’ by ‘Black Eyed Peas’ or ‘London Calling’ by ‘The Clash’.

half-time entertainment varies from game-to-game but look out for regular junior shoot-out competitions down at the Hammersmith End and other on-pitch activities.  

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Troubleshooting

If you encounter any problems during your visit to Craven Cottage please contact the nearest member of staff for assistance. Stewards are located throughout the stadium & stands and can provide information or assist with any problems that may arise during your visit, including seat location, double bookings, illness, lost property or fan misbehaviour.

If you wish to report any racist or homophobic behaviour discreetly, please call or text our dedicated hotline on 07795 826 020.

Who to ask?

Safety Stewards work both inside & outside the stadium. They are easily identifiable & wear high-visibility yellow jackets marked ‘FFC Steward’.

Safety stewards will be happy to assist with problems or answer questions relating to your visit. Our stewards are stationed around the concourse & stands to ensure the health & safety of the crowd.

Information Stewards are primarily located outside the turnstile entrances & on Stevenage Rd. They wear a white shirt or black jacket, covered by a white bib marked ‘Information’

In addition to answering general queries, our Information Stewards are able to check Access Cards to confirm what ticket information has been loaded onto the card.

Disability Liaison Stewards are based at the Security Entrance at Gate 50 of the Hammersmith End. They wear a green shirt or jacket marked ‘DLS’.

Our Disability Liaison Stewards are primarily there to serve any fans who might require assistance accessing the stadium and their seat. They will also visit the wheelchair accessible areas of the ground throughout the course of the game and are happy to help with any problems or queries.  

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6. GETTING HOME

Exiting the Stadium

Exit gates are opened shortly before full-time. The main exits are located at the Hammersmith & Putney Gates. There are also a number of exit gates located along the length of the Johnny Haynes Stand. All of these gates lead onto Stevenage Rd.

Supporters in the Riverside Stand can exit the stadium by walking around the rear of the Hammersmith Stand and out through the Hammersmith Gate.

To help ease congestion the Exit Gate between the Riverside Stand and Putney Stand, adjacent to Block Z, remains closed for approximately 10 min at the end of the game. Once crowds in the Putney End have dispersed, supporters in the Riverside may also exit using the access tunnel beneath the Putney End Stand.

Bishops Park is open after all matches (including evening games). In general terms the roads leading up to Fulham Palace Road offer a less congested route away from the stadium.  

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Closing Times

Closing times may occasionally vary but the following can be used as a guideline:

Café at the Cottage	3 ½ hours before kick-off
Ticket Office	At half-time
Stadium Store	30 min After full-time

 

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Lost Property

How do I contact the Lost Property Office?

Any items of lost property which are recovered by our staff or handed in by other supporters are held in safe storage at the stadium Security Office.

Our Stewards carry out a full sweep of the stadium after the match has finished. Cleaning staff also work in the stands in the hours following a game, so there is a chance that your item may be recovered several hours after the match has finished.

Supporters can visit the Office in person during or after the game. The Office is manned 24 hours and can be contacted by telephone on 020 7384 4771. 

 

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7. GETTING INVOLVED

Contact Us

If you have any feedback, suggestions or need assistance with any of our products or services, please contact our Supporter Relations Dept.

Email: enquries@fulhamfc.com|
Telephone: 0843 208 1222 (option 4)

By Post:

Supporter Relations Dept
Fulham FC Training Ground
Motspur Park
New Malden
Surrey
KT3 6PT

If you wish to write to any of our First Team players, you can do so by sending your letter to:

Player Liaison Manager
Fulham FC Training Ground
Motspur Park
New Malden
Surrey
KT3 6PT

Please don’t send any large or valuable items by post without first agreeing this with a member of staff at the Club.  

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Club Charter

Supporter Charter

Our Values
The Supporter Charter is our commitment to the fans of Fulham Football Club. Guided by our core Club Values, it is intended as a ‘code of best practice’ that contains important information about our policies and practices.

As a Club we strive to be ambassadorial, proud of our heritage and respectful of everyone the Club serves, including our supporters, our partners and our local community. We will seek opportunities to drive audience and our fan base and to celebrate and embrace diversity. We will be fair, progressive and forward thinking in everything we do.

We will actively seek feedback from our customers and go the extra mile to delight those who are touched by what we do.

Action Orientated

Away Travel
• Wherever possible the Club will provide coach travel to away fixtures at the lowest available price. Costs can be found in the ‘Tickets’ section at fulhamfc.com

Community Games
• Each season the Club will endeavour to designate a number of fixtures as Community games with relevant ticket promotions and activities. To help promote equality in football, at least one fixture each year will be earmarked as the Club’s official Kick It Out Week Of Action game.

Fixture Dates
• The dates of certain matches may change due to live TV or cup commitments. We will make every effort to communicate any changes through the Club’s communication channels, including the website, match programme & direct email. However, it remains the responsibility of the ticket holder to ascertain the rescheduled match date & kick-off time.

Lost or Stolen Tickets
• For forgotten Season Tickets, a duplicate day ticket may be obtained at the discretion of the Ticket Office on production of relevant ID.
• Lost Season Ticket cards should be reported immediately to the Ticket Office. Replacement cards will cost £5 unless a Crime Reference Number can be given to verify the theft of the card.

Merchandise
• If there is a major sponsorship change the Club will endeavour to inform supporters as far in advance as is possible through the matchday programme, the website and direct mail-outs.

Restricted View Seating
• Due to the age of the ground pillars affect the sightlines from a number of seats within the stands. The Club will proactively check the view from seats and ensure that any which has part of one goalmouth obstructed are classified as Restricted and sold at a discount. Where seats are affected by pillars but these do not obstruct the view of either goalmouth, then there will be no reduction in the ticket price.

Signed Merchandise
• During the season the Club will conduct a monthly draw, allocating a number of items of signed memorabilia to registered charities within our local area. Charities can apply in writing to be included in this free draw. In order to keep the value of donations high at auctions and raffles, we will not be able to assist with other requests for signed merchandise. We therefore ask that supporters do not submit items directly to the Club for this purpose.

Sponsors & Commercial Opportunities
• The Club will endeavour to attract sponsors and commercial partners with mutually beneficial and appropriate brand objectives & company values. For further details of the benefits & opportunities available, please contact the Sponsorship Dept. on 0208 336 7537.

Supporter Consultation
• The Club will consult will supporters on a regular basis through Forums, surveys, feedback forms & focus groups. Fans Forums will operate on a bi-monthly basis and will be open to fans of all ages and backgrounds to attend.

Confident Custodians

Data Protection
• Information and data provided by and on our customers may be securely stored electronically or in manual files. We may from time to time contact supporters by letter, phone or email to inform of special events or services that we feel may be of interest. Supporters can contact us at any time to opt out of receiving information from us and / or any of the Clubs official partners.

Health & Safety
• Supporters are assured that the Club is in communication with the police & local authority to ensure that crowd safety in the stadium and its surrounds on matchdays is not compromised so far as matters are within the Club’s control.

Merchandise
• The Club carries out its obligations under the Premier League rulebook to prevent price fixing in relation to the sale of replica kit.
• Under the current kit manufacturing contract, all replica strip designs have a life span of one season.
• Information regarding our kit cycle policy will be made readily available to any persons requiring it.

Refunds (Abandoned Games)
• If a game is abandoned before half-time then a full refund or free admission to the rearranged game will be offered. Please note that the holder may be required to return the ticket to the Club not later than 3 days prior to the date of the rearranged fixture to be eligible for compensation. If a match is abandoned after half-time then supporters will be entitled to a 50% discount on the re-arranged fixture. In no cases will refunds be made on the day of an abandoned game.

Refunds (Merchandise)
• The Club’s Retail & Direct Mail refund policy will be displayed or available on request in store and printed online and in the catalogue. Merchandise will only be accepted if presented within 28 days of purchase. All returns must be accompanied by a receipt or credit card statement. Only the Retail Buyer or Club Shop Manager can authorise exceptions to the advertised refund policy.

Refunds (Season Tickets)
• Refunds on Season Tickets will only be considered in exceptional circumstances and on a discretionary basis. Requests must be put in writing to the Ticket Office Manager, Fulham FC Ticket Office, Craven Cottage, Stevenage Rd, SW6 6HH

Refunds (Tickets)
• The Club will only provide refunds on tickets if the match is cancelled or postponed. Refunds will only be given if the ticket is returned to the Ticket Office within 7 days of the rescheduling announcement (which shall be made on fulhamfc.com), provided this is still more than 7 days before the rescheduled date.

Refunds (Travel)
• The Club cannot be held responsible for cancelled or postponed matches and urge supporters who are travelling long distances not to book too far in advance and / or to take out insurance that covers the rearrangement or cancellation of their travel.

Supporter Consultation
• Major policy issues will be publicised in an easily digested format in the matchday programme, on the website, in residents’ newsletters and occasionally by direct email.

Ticket Allocations
• The Club abides by the FA Premier League rules governing the allocation of tickets to visiting clubs. The flexibility of the stadium configuration at the Putney End allows the Club to give either 1800, 3000 or more seats to the visiting team. The number allocated will be based on anticipated home and away levels of demand.

Ticket Policies
• Our guiding principles in determining ticket policies for the Club are that tickets should be accessible, affordable & fair.
• As well as making tickets accessible, the Club recognises the need to fill the stadium in the short term and to grow the supporter base in the long term by introducing young fans to the Club.
• Additional tickets for league matches that are not allocated as Season Ticket Holders seats will go on sale in the first instance to Season Ticket Holders to allow them to bring guests. Tickets will then be made available to Members. Subject to availability and other restrictions, a General Sale of remaining seats will then follow.
• Each season there will be a number of games where tickets are unlikely to be offered on General Sale.
• Full details of the Club’s ticket policies can be found at fulhamfc.com and are also available on request from the stadium Ticket Office.
• At least 5% of tickets will be offered to non Season Ticket Holders. These will be offered in the first instance to Season Ticket Holders guests.

Ticket Prices
• The Club does not charge admission prices to away supporters which are higher than those charged to our own supporters for comparable accommodation. Concessionary rates are offered to supporters of this visiting club.
• Details of ticket availability & pricing will always be made available promptly on fulhamfc.com and on the ticket information line. Where possible ticket information will also be added to Club publications, including the match day programme.

Open & Inclusive

Disabled Supporters
• The stadium has a total of 31 home wheelchair spaces and 4 away wheelchair spaces. These spaces are provided at half price and where assistance is required there is no charge for an accompanying PA.
• Ambulant disabled supporters seated in the stands are entitled to a 50% discount on their match tickets in any areas where concessionary prices are available.

Equal Opportunities
• The Club is fully committed to equal opportunities for all individuals regardless of race, colour, religion, nationality, ethnic or national origin, sex, marital status or disability. It is the aim of the Club that no employee, potential employee, player, applicant or customer receives less favourable treatment on the grounds of race, colour, religion, nationality, ethnic or national origin, sex, marital status or disability.

Families
• The Club acknowledges that it is essential that the whole family can come along to games. The Club will run promotional offers during the season that are specifically designed to attract children to games.
• The Club will provide an area in Blocks A & AL of the Johnny Haynes Stand which is specifically promoted for the use of families.

Membership
• The Club will operate a variety of affordable Membership schemes to suit adults, juniors, domestic and overseas based supporters. Members will receive a variety of benefits and will be entitled to the second level of ticket priority after Season Ticket Holders. Full details of all Membership schemes will be found on fulhamfc.com

Ticket Allocations
• An allocation of tickets will be given to the Fulham FC Foundation for various games throughout the season, giving local children the chance to watch live football.

Ticket Prices
• The Club will strive for wider accessibility by offering a broad range of ticket prices.
• The Club will offer a minimum 50% concession for our junior supporters on both Season Ticket prices and matchday tickets.
• Concession tickets are available to all supporters aged under 21 years or 65 years and over.

Pioneers

Away Season Ticket
• Season Ticket Holders will be offered the opportunity to purchase an Away Season Ticket, which guarantees a ticket for each away game played.

Loyalty Points
• The Club will operate a Loyalty Point scheme to ensure that in instances where demand is expected to outstrip supply, tickets sales can be fairly administered to ensure those who attend most regularly have an opportunity to purchase a ticket. Full details of the Loyalty Point scheme will be outline on fulhamfc.com

Supporter Consultation
• The Club welcomes feedback to assist in improving the service which is delivered to supporters and will endeavour to find new and innovative ways of communicating with supporters and gathering suggestions.

Ticket Policies (Instalment Plans)
• The Club will offer all supporters the opportunity to purchase their Season Tickets by instalments at a competitive rate of interest.

Ticket Policies (Neutral Area)
• Selected blocks of the Putney End are usually designated as a neutral area, which is open for home, away or any other fans to use. Purchasing a seat in this area means supporters could be seated next to a home, away or a neutral supporter.

Service Excellence

Communications (Email)
• The Club will try where possible to respond to emails within 1 day of receipt, with complaints being treated as a priority.

Communications (In Person)
• If a supporter wishes to arrange a personal meeting with a Supporter Relations Representative they can do so by contacting the Club in advance. All meetings must be pre-arranged. The Club will try to accommodate all requests but there may be circumstances in which a meeting is not possible, practicable or must be delayed or cancelled. From time to time the Club will operate Supporter Clinics, 1 to 1 meetings which can be arranged in advance and will be held at the stadium on matchdays. Details will be advertised on fulhamfc.com and where possible in the matchday programme.

Communications (Letters)
• The Club will try where possible to respond to written correspondence within 1 working week of receipt, with complaints being treated as a priority. The Club will try to keep you informed of any delays that may be experienced.

Complaints
• The Club will endeavour to acknowledge all complaints within 1 working week of receipt and will always aim to resolve a complaint within 14 working days. When contacting the Club supporters are encouraged where possible to leave Client Reference Numbers, phone numbers and email addresses. If a customer requests a response in writing then s/he will always receive one.

Feedback Forms
• The Club will make Feedback Forms widely available at public outlets on a matchday and will also provide these to key Club staff including stewards. Feedback forms will be returned to the Supporter Relations Dept and where a response has been requested, one will be sent within 14 days of receipt of the form.

Staff
• All Club staff members are seen as ambassadors and are expected to adhere to the Club’s Values, policies & procedures. The Club commit to ensuring that all new staff will receive a comprehensive induction and any other relevant training.

Supporter Relations
• The Club’s dedicated Supporter Relations Dept. has overall responsibility for customer care. Supporters are encouraged in the first instance to contact the Dept. most relevant to their query. Where issues cannot be resolved, or supporters wish to leave feedback or suggestions the Supporter Relations Dept. can always be contacted directly. – Email: enquiries@fulhamfc.com| or 0843 208 1222 (option 4). 

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Cottage Corner

You can meet & chat with other Fulham fans online at ‘Cottage Corner’ the official Club messageboard. Full details can be found at the link below:

http://cc.fulhamfc.com/|  

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Fan Forums

Over the course of the season the Club hosts a number of Fans Forums addressing a wide range of issues.

View Fan Forum details|  

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Ball Boys / Girls

Ball Boys & Girls are selected at random from our current list of Junior Members & Season Ticket Holders. If you are lucky enough to be selected, you will receive a letter of invitation with full details approximately 4 weeks prior to the date of the chosen game.

Volunteers are also selected from the local community, chosen from the participants of the various courses and programmes offered by the Fulham FC Foundation, the Club’s registered charity.  

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Open Training

The vast majority of the Club’s training sessions are held in private. However, from time to time there may be opportunities to attend Open Training events at Motspur Park. Please monitor the website at fulhamfc.com over the course of the year for any developments.  

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Charity Requests

We receive thousands of requests for assistance each year and as a Club we donate a number of signed team shirts, match balls and programmes to registered charities, schools and other worthy causes within the Greater London area.

We are aware that most of the items we donate are used in fundraising auctions or raffles and in a bid to keep the value of our signed merchandise high we do limit the number of items we donate over the course of each football season.

As a result we are unable to accept submissions from companies, personal supporters or other interested parties. For a full copy of the Club’s charitable donations policy, please email: enquiries@fulhamfc.com| 

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Academy & Trials

View Academy Trial Information|

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Members Clubs

View Membership Club Information|  

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8. A TO Z REFERENCE GUIDE

Ground Regulations

Alcoholic Beverages
Supporters are not permitted to bring alcoholic beverages into the stadium.

A range of beers & wines are sold at selected catering outlets throughout the stadium. It is an offence to drink alcoholic beverages within view of the pitch. Supporters must not bring alhoclic beverages to their seat in the stand.

Animals
Assistance dogs are permitted inside the stadium. This must be arranged in advance of the day of the game by contacting the Disability Liaison Officer on 020 8336 7420.

No other animals are permitted inside the stadium.

Assistance Dogs
Assistance dogs are admitted to the ground. The Club should be notified in advance of the game by contacting the Club’s Disability Liaison Officer on 020 8336 7420 so adequate provision can be made. It may be necessary for the Club to decide the most appropriate location in the ground for the supporter to sit.

Bag Search
Stewards located just inside the turnstile area may request to search supporters bags as they enter the stadium. It is a condition of entry that supporters comply with all search requests. Bags are only permitted inside the stadium if they will fit safely and securely under the supporters seat in the stand.

Large bags, such as rucksacks & coolers, may be stored at the Left Luggage facility at Gate 20 of the Johnny Haynes Stand on Stevenage Road. Items must be deposited here prior to gaining entry to the stadium.

Banners & Signs
Small banners are permitted inside the stadium provided that they do not obstruct the view of other supporters. Larger banners may only be brought into the stadium with the prior permission of the Club Safety Officer.

Supporters should contact the Club on 0843 208 1222 if they wish to arrange for a banner to be brought to the stadium at a specific game. Depending on the material used to make the banner, a Fire Safety Certificate will often be required before permission to bring a banner can be granted.

Banners must be football related, in good taste and not commercial, political or offensive in nature. Banners or signs on poles are not permitted inside the stadium.

Behaviour
Supporters are expected to behave appropriately for the duration of their visit and must cooperate with the instructions of Stewards, Police or other Club staff at all times. Supporters must refrain from making foul, obscene, racist or homophobic remarks or gestures. Items may not be thrown onto the pitch or elsewhere within the stadium. It is an offence to climb on any part of the stadium structure.

Bottles & Cans
Glass bottles, cans or any container over 1 litre in size is not permitted inside the stadium.

Plastic bottles may be brought into the stadium if the bottle top is removed and, in the opinion of our Stewards, they do not present a risk to health & safety.

Bottle Tops
Bottle tops must be removed from all bottles before entering the stadium.

The bottle top will be removed and retained by catering staff whenever a soft or alcoholic drink is purchased at a catering unit inside the stadium.

Cameras, Audio & Video Recorders
Cameras with a detachable zoom lens and other forms of professional camera are not permitted inside the stadium. Photographic aids such as tripods are not permitted.

Supporters may bring smaller cameras into the stadium. Any photographs taken must be for personal use only.

The use of audio and video recorders is strictly prohibited.

Crutches & Walking Aids
Crutches are permitted inside the stadium on a matchday. These should be stored safely underneath your seat during the game. If you require assistance entering the stadium or reaching your seat, please contact the nearest Steward.

Emergencies & Evacuation
In the event of a fire or other emergency please follow the instructions of stewards and Club Representatives. Announcements may also be made over the PA system.

Ground Regulations
The Ground Regulations are the laws which govern entry to the stadium on a matchday. The Regulations consist of 26 articles, mostly relating to conduct and behaviour. A full copy of the Ground Regulations can be found online at fulhamfc.com. Printed copies are also posted at various locations in and around the stadium.

Late Gates
A small number of entrance turnstiles are left open (usually 1 in each stand). These gates remain open until half-time and can be used by supporters who arrive after kick-off. For direction to the relevant Late Gate please contact the nearest Steward.

Supporters who arrive after the Half Time whistle has sounded should report to Gate 50 at the Hammersmith End of the stadium.

Mobile Phones
Mobile phones may be brought into the stadium and used freely on matchdays. Please note that no audio or video images of the match should be recorded using mobile phones.

Musical Instruments
Muscial instruments are not permitted anywhere inside the stadium. This includes air horns and smaller instruments, such as the vuvuzela.

Passbacks
It is not permitted to pass tickets or other items back to other supporters through either the turnstile area or the perimeter fencing. Please contact a Steward if you require any assistance with ticketing or other personal items.

Persistent Standing
Supporters are not permitted to stand in any seated area whilst play is in progress. Persistent standing in seated areas impedes sightlines and lessens the enjoyment of other supporters.

Pitch Access
Only authorised personnel with the proper credentials are permitted onto the pitch before, during or after the game. Any supporter accessing the pitch is liaible to ejection and subsequent prosecution.

Prohibited Items
Ground Regulations state that the following items are not permitted inside Craven Cottage:
Video cameras, cameras with a detachable zoom, glass bottles, bottles over one litre in size, bottle tops, cans, motorcycle helmets, knives, fireworks, smoke canisters, air horns, flares, weapons, dangerous or hazardous items, laser devices, flag poles. Any other article that might be used as a weapon and / or compromise public safety.

Re-Entry
Once supporters exit the stadium they are not permitted to re-enter at any time.

Smoking
Smoking is prohibited in all areas of the stadium, including the toilets. Supporters who are caught smoking are liaible to be ejected.

Please note that our staff are not permitted to allow supporters to exit the stadium to smoke then re-enter the ground.

Umbrellas
Umbrellas may be brought into the stadium but cannot be used at any time during the game, as they may obstruct the view of other supporters.

Video Cameras
Video cameras are not permitted inside the stadium.

Wi-Fi
There is currently no Wi-Fi connection available for supporters to use at the stadium on matchdays. Free Wi-Fi is available in the Café at the Cottage on non-matchdays. Please speak to a member of staff at the café if you wish to make use of this facility during your visit.  

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Matchday Supporter Services

Announcements
Supporters can request birthday announcements by contacting the Club in advance of the day of the game. Announcements are made over the PA system, usually 25 – 30 minutes prior to Kick-Off.

Due to other matchday considerations we can generally only accommodate 5 messages at each game. As a result, where possible we do ask fans to contact us several weeks ahead of the date of the match to ensure that we are able to grant their request.

Requests can be made by email to enquiries@fulhamfc.com or by telephone 0843 208 1222 (option 4)

Regrettably, we are not able to add announcements to the matchday script on the day of the game.

Assisted Listening Headsets
Assisted listening headsets are available for both Home & Away supporters to use free of charge. A headset can be booked in advance by calling the Disability Liaison Officer on 0208 336 7420.

Headsets can be collected on matchday from 2 hours prior to Kick-Off from the Ticket Collection Booth, located just outside the Ticket Office in the Johnny Haynes Stand on Stevenage Rd. Headsets must be returned after the game to either the Ticket Office or the Security Office behind the Hammersmith Stand.

ATM’s
There are no ATM’s at the stadium.

The closest ATM machine is located in the Londis Convenience Store at 58 Kenyon Street, SW6 6LB. This machine charges £1.50 per transaction.

An ATM machine can also be found in the office of taxi firm London Traffic Cars at 325 Fulham Palace Road, SW6 6TJ. This machine charges £1.99 per transaction.

The closest free ATM machines are operated by HSBC & Nationwide and are located just outside Putney Bridge Underground Station, at 5 Station Approach Road, SW6 3UH.

Betting Kiosks
Betting kiosks operated by Bodog are located in each stand. The kiosks open approximately 90 mins prior to Kick-Off and bets can be placed on that days game. Odds are listed on boards outside the kiosk, or are available on request from a member of Bodog staff.

Bicycle Storage
Bicycle storage racks are located just behind the Putney End of the stadium, adjacent to the entrance gate to Bishops Park. Use of this facility is free of charge but please note that the area is not operated or supervised by the Club and bicycles are left at the owners own risk.

Billy the Badger
The Club mascot, Billy the Badger, always works hard on matchdays to support the team and to meet with supporters. In addition to his pitchside duties, Billy can usually be found approximately 1 hour prior Kick-Off outside the stadium on Stevenage Road.

Billy is happy to stop for photographs or to meet with fans of all ages on a matchday.

Birthday Messages (Programme)
You can request for a short birthday message to be included in our matchday programme by contacting the Club to confirm the content of your message. Please note that due to print deadlines messages must be received not later than 10 days prior to the date of the game.

To request a message, please contact us by telephone – 0843 208 1222 (option 4) or email – publications@fulhamfc.com| 

Cashback
Cashback is not available at the stadium.

Cashback is available with purchases at the Tesco Express store, located at 335 Fulham Palace Road, SW6 6TD.

Covered Seating
Most of the seats inside the stadium are covered.

The numbered rows at the front of the Hammersmith Stand (up to Row 6) & the Johnny Haynes Stand (up to Row 4) are officially classified as Uncovered.

The Lower section of the Riverside Stand and the front section of the Putney End (up to Row E) are also classified as Uncovered.

The sides of the stands are mostly open so as a general rule the further back you sit the more protection you are afforded from the elements.

Credit Cards
Most major credit cards including American Express can be used at the stadium Ticket Office, Stadium Store & the Café at the Cottage. Debit cards can also be used at these locations.

Credit cards be used at the mobile Retail Unit behind the Hammersmith Stand but cannot be used at the catering kiosks inside the stadium.

Customer Service
If you have a query or require assistance during your visit to the stadium please make yourself known to the nearest Steward or Club Representative.

You can call the Supporter Relations Department from 9:00am on a matchday on 0843 208 1222 (option 4). The line is open until 1 hour after the final whistle.

The Supporter Relations Department also pick up and respond to emails on matchday until approximately midday.

Disability Liaison Stewards
Specially trained Disability Liaison Stewards are located pre-match and during the game at Gate 50 at the Hammersmith End of the stadium. They also make personal visits to each of our designated Disabled & Wheelchair Accessible sections whilst the game is in progress.

Disability Liaison Stewards can be identified by their green jackets. Any steward can contact a Diability Liaison Steward by radio if at any point in your visit you require their assistance.

Egress
Recommended routes away from the stadium (including the location of Away supporters coaches) are indicated on Stevenage Road by staff members using handheld signs. Bishops Parks is open for supporters to use when leaving the stadium, including at evening games, when it remains open for at least 30 min after Full-Time.

Park wardens or police officers will travel through the park to advise ifit is about to close.

Fan Feedback Forms
Fan Feedback forms can be found in a number of locations inside the stadium. We would encourage you to complete a Feedback Form and hand it to the nearest member of staff. Your opinions and suggestions will help us to shape the service that we provide to supporters on a matchday.

Hawkers (catering)
Mobile vendors work in selected areas of the stadium selling a range of hot & cold food and drinks. Hawkers are generally to be found on the councourse behind the stand and will also periodically walk the length of the block stairs in the stand.

Their uniform is red.

During the Half-Time interval hawkers also work their way around the perimeter of the pitch, just in front of the stands. Purchases made through hawkers must be in cash only.

Hotels
The Club recommend the 3 star Jurys Inn Chelsea at Imperial Wharf, London, SW6 2GA. They can be contacted directly on 020 7411 2200.

The cloest hotel to the stadium is the Premier Inn Putney Bridge at 3 Putney Bridge Approach, Londo, SW6 3JD. They can be contacted directly on 0871 527 8674.

Left Luggage
A free Left Luggage facility is located at Gate 20 of the Johnny Haynes Stand on Stevenage Road.
The Left Luggage facility opens approximately 90 mins prior to Kick-Off and is staffed for the duration of the game.

Matchday Music
The pre-match entrance music played over the PA system as the teams walk down the tunnel is usually 'Palladio' by 'Escala'. The Fulham players often emerge for the second-half to ‘I’ve Got a Feeling’ by ‘Black Eyed Peas’ or ‘London Calling’ by ‘The Clash’.

A good result will often mean a rousing post-match rendition of ‘Can’t Take My Eyes Off You’ by Andy Williams.

Obituary (programme)
You can request for an obituary tribute to be included in our matchday programme by contacting the Club to confirm the content of your submission. Please note that due to print deadlines messages must be received not later than 10 days prior to the date of the game if they are to be included in a specific edition.

Where possible we will seek to include any tributes we receive in the next available edition. Where space permits us, we will also be happy to include a small photograph if one can be provided.

To request a tribute, please contact us by telephone 0843 208 1222 (option 4) or email to publications@fulhamfc.com| 

Programmes
Programmes are onsale from a number of locations in and around the stadium. Mobile vendors are located on the approach to the stadium on Stevenage Road and also inside the stadium on the concourses at the Hammersmith Stand and Putney End. Payment through mobile vendors can be made in cash only.

You can also pick up a copy of the match programme from the stadium shop. The programme is usually priced at £3.50.

Scoreboard
The stadium scoreboard hangs from the roof of the Putney End of the stadium and is visible from the other three stands. During the pre-match build up it displays information on the team selections. Other information including the time and substitutions is displayed as the match progresses.

No birthday messages or other announcements can be displayed on this scoreboard.

Stewards
Stewards are located in a number of locations in and around the stadium. They are there to ensure the health & safety of the crowd and also to assist with any queries or problems that supporters have before, during or after the game.

Their uniform is a bright yellow jacket with dark trousers.

If you have any problems during a game please approach the nearest available steward for assistance. Stewards are equipped to help with a range of queries, from simple directions to more complex problems such as fan misbehaviour, lost property or illness.

Outside the turnstile entrances and Ticket Office, you may also spot Stewards wearing white bibs & dark jackets. They have access to PDA devices which can be used to read information stored on Season Ticket & Membership cards.

Team Sheets
Team sheets are not available for purchase or general distribution on the day of the game.

Requests for copies of our official team sheets can be made in writing only. Submissions must include a stamped addressed envelope and should be addressed to:

Supporter Relations Dept.
FFC Training Ground
Motspur Park
New Malden
Surrey
KT3 6PT

Please note that we are only able to provide 1 team sheet for each request that we receive.

Ticket Information
An up-to-date overview of tickets for matches that are onsale can be found on the noticeboard located just outside the Ticket Office. You will usually also find ticket information printed inside the match programme.

Real time ticket information is also contained at fulhamfc.com in the Tickets section|.

 

Tickets

Access Control Card
Plastic access card used by Season Ticket Holders and Members to enter the stadium. Ticket information is uploaded directly onto the card in advance of the day of the game.

Season Ticket Holders & Members must be in possession of their Access Card to gain entry to the stadium.

If a ticket has been reported as lost, stolen or damaged then a new ticket will be issued. This automatically replaces the previous issue, which will become invalid for use.

Away Season Ticket
The Away Season Ticket is a scheme open to Season Ticket Holders which ensures that they are also automatically allocated a ticket for each Away game played over the course of a season.

The cost of a match ticket is automatically deducted from the supporters given account and a match ticket is sent to their registered address.

Supporters who sign up for the Away Season Ticket commit to purchasing a ticket for each confirmed Away fixture over the course of a season.

Supporters can sign up for the Away Season Ticket scheme in advance by selecting this option during the pre-season Season Ticket renewal or aqcuisiton process. 

Booking Fees
Booking Fees for ticket purchases vary depending on the method of sale. Booking Fees are designed to cover costs such as printing, ordering of ticketing stock, licenses for software systems, staff costs, stationery, postal costs etc.

They vary from Transaction Fees, which are covered separately elsewhere in this section.

Internet Bookings:
£1 per ticket

Phone Bookings:
£1.50 per ticket

Postal Bookings:
£1.50 per ticket

Fax Bookings:
£1.50 per ticket

In Person Bookings:
No booking fee

Cash Turnstiles
From time to time cash turnstiles will operate at selected matches. These are usually friendlies, cup games, or B & C grade league matches at which a number of tickets remain unsold in advance of the day of the game.

You can call in advance on matchday to check if tickets remain available or if cash turnstiles will be in operation. Telephone either 0843 208 1234 (option 3) or 0843 208 1222 (option 4) for assistance.

Stewards located on Stevenage Road will be able to guide you to the nearest Cash Turnstile.

Credit or debit cards cannot be used to make payments at the turnstile.

Collection Point (for tickets)
Pre-booked tickets which are held for collection are available on matchdays from the white, mobile kiosks that stand just outside the Ticket Office in the Johnny Haynes Stand.

The Collection kiosks open 2 hours prior to kick-off. Please bring either a printed copy of your email booking confirmation or alternatively a note of the Booking Reference Number. You may also be asked to verify the name and postal address linked to the original booking.

The Collection kiosks remain open right up until kick-off but we would advise arriving not later than 45 mins prior to the start of the game.

No match tickets are sold from the Collection Kiosks.

Damaged / Defective Tickets
From time to time paper match tickets or Access Cards will not scan properly at the turnstile. This is usually caused by wet weather or damage to the barcode on the paper ticket, or chip in the Access Card.

The barcode in the ticket may also have been deactivated if the booking has been cancelled, or if the Club have information that the ticket was illegally resold.

If a red light flashes on the turnstile indicator this means that your ticket or card has not been accepted. Please return to the Ticket Office for further assistance.

Double Bookings
If you find another supporter in your allocated seat and are unable to resolve the situation amicably then you should make contact with the nearest available Steward. You may be required to show your own paper match ticket or access card to establish proof of purchase.

Where tickets have been uploaded onto Membership Cards it is always useful to bring a printed copy of your email confirmation, or alternatively a note of the location of your allocated seat.

Season Ticket Holders should note that the seat allocated to them for league games will only be automatically allocated for cup matches if they have enrolled in the Home Cup Tie scheme.

Eligibility (tickets)
Season Tickets and individual match tickets may be given to family or friends to use, provided that they qualify to do so by age (ie: no Adults on a Junior Ticket)

No prior consent if required from the Club for you to transfer a ticket, unless this is requested. Whilst they are transferable, ordinary Season Tickets are not intended for multiple or shared use. The Season Ticket Holder remains responsible for the behaviour of any supporter who uses their ticket. They are also responsible for ensuring the ticket is returned to them safely after the game.

Please note that it is an offence to sell a ticket – even at face value – without the prior consent of the Club.

Home Stands are for the use of home supporters only. Tickets should not be purchased or given to fans of the visiting team to use if they are in any of the designated Home areas of the ground.
All tickets can be used only once. After supporters have entered the stadium they may not leave and re-enter again on the same ticket.

Fixture Changes
Dates and kick off times will be announced in the press, the club programme and online at fulhamfc.com

Fixtures may be altered at short notice. You can sign up online to receive notifications of fixture changes. It is the responsibility of the ticket holder to ascertain dates and kick off times.

Friends & Family
Ticketing scheme that allows Season Ticket Holders or Members to link their Club account with that of their Friends & Family. When accounts are linked individual supporters may purchase tickets using the allocation for each of the tickets linked to their own.

For further information please view the Friends and Family Demo|

Grade (match)
League matches are graded according to the expected level of demand, the importance of the game and the profile of the opposition. The Grade of the game is set as either A, B or C. Season Tickets are unaffected by match gradings but the price of all individual match tickets will vary accordingly.

For further information please visit the ‘Tickets’ section at fulhamfc.com.

Group Bookings
Group booking requests may be made in advance, either by calling the Ticket Office or completing the online group booking request form found in the ‘Tickets’ section at fulhamfc.com

The upper limit for individual purchases is sometimes set between 2 – 6 tickets. If you require more than 6 tickets for a game which is not listed as ‘Unlimited’ this would be considered as a group. Special offers are sometimes available, usually only at selected B or C Grade games.

Infants
Children under 5 years of age may be brought into the stadium without a match ticket, provided that their parent/guardian is comfortable with the child on their lap for the duration of the game. If you wish to have a seat allocated to an infant then you will be required to purchase a Junior ticket.

Home Cup Tie Scheme
Home Cup Tie is a scheme open to Season Ticket Holders that ensures they are automatically allocated their own seat at Home Cup ties over the course of a season.

Whenever a Home Cup tie has been confirmed the cost of a match ticket is automatically deducted from the supporters account and the ticket information is uploaded onto the relevant Season Ticket Access Card.

Supporters who sign up to the scheme commit to purchasing a ticket for every Home Cup tie in the FA Cup, the League Cup and where applicable UEFA competitions.

Supporters can sign up for the Home Cup Tie scheme in advance by selecting this option during the pre-season renewal or acquisition process.

During the course of the season if supporters wish to join the scheme, or to be removed, then they should contact the Ticket Office directly. One a Season Ticket has been removed from the scheme you may not rejoin again at a later date in the season.

Junior Match Tickets
Junior Tickets are available for supporters who are under 16 years of age on the day of the game.

Junior Season Tickets
Junior Season Tickets are available for supporters who are under 17 years of age, as of 1 Aug 2010.

Lost Season Ticket / Membership Card
If you lose your Season Ticket or Membership Card please report this immediately to the Ticket Office. An administration charge of £5 is levied to cover the cost of printing new cards.

If your card has been stolen this should be reported in the first instance to the local police. They will issue you with a Crime Reference Number. The Club will waive the administration charge for reprinting stolen tickets upon confirmation of this number.

If you lose your card on the day of the game please report in person to the Ticket Office. We would advise arriving not later than 1 hour prior to kick-off where possible to ensure that a new card can be issued prior to the start of the game.

Once a Season Ticket or Membership Card has been reprinted the original can no longer be used to gain entry to the stadium. If you subsequently recover your original card and have already received a reprint then please safely dispose of the earlier issue.

If you find a Season Ticket or Membership Card then please hand it to the nearest member of staff, or return it directly to our Ticket Office.

Lost Tickets (matchday)
If you lose your ticket on matchday you should report to the Ticket Office in the Johnny Haynes Stand on Stevenage Road, which is open until half-time.

You will be asked to verify some of the details linked to your order, which may include your Client Reference Number, the Booking Reference Number or personal information such as your address or telephone number.

Please note that tickets are reprinted at the discretion of the Ticket Office manager.

Loyalty Points
The Loyalty points scheme is used to reward supporters who make advanced purchases for tickets for home and away games. Season Ticket Holders, Members and any supporters making a purchase using their Client Reference Number will automatically be credited with the relevant number of points for that game.

The number of points on offer for each game varies based on the popularity of the fixture, the distance travelled etc.

Loyalty Points will be used by the Club as a means of administering the sale of tickets for ‘in demand’ games, where demand is expected to greatly exceed supply.

For further information please visit the Loyalty Scheme FAQ page|

Onsale Dates
In general terms tickets for Home matches are released for sale not later than 6 weeks ahead of the date of the game. For Away matches tickets are usually on sale 4 weeks prior to date of the game.

3 separate onsale release dates are usually advertised. The 1st is for Season Ticket Holders, the 2nd for Club Members and the 3rd a date for General Sale.

As sales windows are advertised in advance, it should be noted that each window is operated subject to availability. Tickets may sometimes sell out during the 1st or 2nd phase of sale.

Sales always commence at 9am on the given date, unless stated otherwise.

An upper limit on the number of tickets which can be purchased in applied. This is generally between 2 – 6 tickets per person.

Up to date and detailed information on sales dates and conditions can be found online in the ‘Tickets’ section at fulhamfc.com

Refunds (match tickets)
If a match is postponed the ticket will be valid for the rearranged match. Refunds will only be given if the ticket is returned to the Ticket Office within 7 days of the rescheduling announcement (which shall be made on fulhamfc.com) provided that this is still more than 7 days before the rescheduled date.

Refunds (Membership)
Memberships are non refundable. Refunds will only be considered in exceptional circumstances, on a discretionary basis. Requests should be put in writing to the Membership Coordinator at:

Fulham FC
Membership Office
Stevenage Rd.
London
SW6 6HH

Refunds (Season Tickets)
Season Tickets are non refundable. Refunds will only be considered in exceptional circumstances, on a discretionary basis. Requests should be put in writing to the Ticket Office Manager at:

Fulham FC
Ticket Office
Stevenage Rd.
London
SW6 6HH

Restricted View
Classification of ticket given to any seat where the view of either goalmouth is obscured by a permanent fixture, such as a roof supporting pole. Restrcited View tickets are usually discounted.

Due to the age and layout of Craven Cottage there are a number of Restricted View seats at various locations in the stadium.

For further information please visit the Restricted View Seat page
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Ticket Exchange
Season Ticket Holders can register with our partners at Seatwave, establishing an account that allows them to list their seat for resale for any Home match at which they are unable to use their ticket.

The Ticket Exchange opens for business whenever a Home match has officially sold out. Seats are relisted for sale at the equivalent face value of an individual match ticket in that section of the stadium.

If a seat is purchased then the Season Ticket Holder will automatically reveive notification from Seatwave and be credited by the cost of 1/19th of their Season Ticket. 

Transaction Fees
Transaction Fees are a charge applied to credit or debit card ticket bookings. They are designed to cover the associated charges which are levied by banks to the Club whenever a booking is processed.

They vary from Booking Fees, which are covered elsewhere in this section.

Internet Transactions: £1.00 per transaction

Phone Transactions: £1.50 per transaction

Postal / Fax Transactions: £1.50 per transaction

Terms & Conditions
A full breakdown of ticketing terms & conditions for Season Tickets, Match Tickets and Membership can be found on the Ticketing Terms and Conditions| page.

Turnstiles
The turnstile is the generic name given to the public entrance points for supporter at the stadium. The Club operate an Access Control system that requires supporters to place their paper ticket or Access Card into a reader prior to entry.

The reader will indicate a green light if the ticket is valid and a redl light if it is not.

When the green light is illuminated please remove your ticket and walk through the turnstile barrier, which should turn as you push against it.

If you encounter any problems please contact the nearest Steward or return with your ticket to the Ticket Office for further assistance.

Supporters with restricted mobility may find the turnstiles narrow and difficult to negotiate. Please contact the nearest Steward if you require assisted entry through a more accessible gate.

Turnstile Numbers
Depending upon your location in the ground your ticket will be valid for entry at a selected number of turnstiles only. On paper tickets the relevant information is printed towards the bottom of the ticket, just above the barcode.

If you require any assistance locating the correct entrance to use then please contact the nearest Steward.

Upgrades
Junior or Concession Season Tickets can be upgraded to an adult match ticket on a game-by-game basis.

We recommend arranging your upgrade in advance of the day of the game, either in person at the Ticket Office or by calling 0843 208 1234 (option 3).

You can also upgrade a Season Ticket on matchday by visitng the Ticket Office.

The cost of an upgrade is calculated as the difference between 1/19th of the Season Ticket price and the releavnt face value for a match ticket in that part of the stadium for that particular game.

Individual match tickets cannot be upgraded.  

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Locations & Attractions

Bishops Park
Public park located just behind the Putney End of the stadium. The Fulham Foundation operate weekend coaching courses at this location throughout the year. For further information please contact The Foundation on 0870 442 5432.

You can learn more about the park by visiting the Friends of Bishops Park| website. 

Corporate Reception
Glass fronted matchday entrance for Corporate Hospitality guests. Located in the Johnny Haynes Stand on Stevenage Road.

Cottage Balcony
Small area of seating located within the Cottage with views from the Players Tunnel corner out onto the pitch. This area is reserved for the use of players family and friends and tickets are not released for sale.

Cottage Corner
Name given to the seating area in the Putney End stand which is closest to the Cottage. The Block location is P1. This section is most commonly a Home or Neutral area of the stadium.

Cottage Gates
Entrance gates used on matchday by players & officials to gain access to the stadium which makes this a popular pre-match spot for autograph hunters. The Cottage Gates are located in front of the Cottage, with access from Stevenage Road. This area is not accessible to the public but supporters are free to wait & watch as the teams arrive.

Family Section
The designated Family Section inside the stadium is located in Blocks A & AL of the Johnny Haynes Stand. Specially priced Season Tickets and individual/family ticket offers for selected games are available for this section of the stadium.

Green Pole
The Green Pole is a roof supporting fixture that stands towards the rear of the Hammersmith End between Blocks H4 & H5. Particularly in the days when this area of the stadium was terracing, it was widely renowned as a meeting point and an area of the ground associated with supporters who began chants and songs on matchdays.

Johnny Haynes Stand
The Johnny Haynes Stand is a Home stand which runs the length of one touchline and backs onto Stevenage Road. The stand is now the oldest still in use in the Premier League. It was designed by the noted Scottish engineer Archibald Leitch and construction was completed in 1905. The structure is a Grade 2 listed building and is protected by English Heritage.

It houses the Ticket Office, Stadium Shop and the Café at the Cottage, which doubles as a Hospitality Lounge on matchday and is the main venue for post-match press conferences. The press and media room is located towards the centre of the stand with the Press Box located in the centre of the upper tier.

The upper tier has retained its original wooden seating and in recent years images of Johnny Haynes have been added to the interior screen end at either side of the stand. The lower paddock, which was originally a standing area, is now all-seated.

At the front of the stand Rows 1 – 3 are uncovered. The lower tier is then completed by 12 rows, listed Rows AA to JJ. The Upper Tier comprises of 18 rows, with Row A at the front and Row R at the rear.

Johnny Haynes Statue
Statue of our most famous player is located on Stevenage Road, just in front of the Haynes Place café in the Johnny Haynes Stand. A useful meeting place on matchdays.

Hammersmith End
The Hammersmith or ‘Hammy’ End is a Home Stand located behind the goal at the end of the stadium that lies geographically closest to Hammersmith. The area was previously a terraced standing area but was redeveloped in 2004 to bring it into line with modern Premier League requirements.

Front-to-back, the seating rows are labelled 1-6, then A back to UU. (53 rows in total) The numbered rows are uncovered.

The rear of the stand, particularly in the central blocks, is widely regarded as the most vocal section of the stadium.

McBrides
Contemporary sports themed bar located underneath Z Block in the Riverside Stand. Matchday access is restricted to supporters with relevant Hospitality package tickets only.

Pitch
The stadium pitch is a grass surface that currently measures 100 x 65 metres.

Players Tunnel
Retractable tunnel located in the corner of the stadium between the Putney End & Johnny Haynes Stand. The tunnel links the Cottage forecourt with the pitch and is used by both teams when they make their official pre-match entrance, approximately 5 mins prior to kick-off.

Putney End
A stand behind the goal which is closest to Bishops Park and Putney which houses Home, Away and Neutral supporters. The stand was formerly an area of uncovered terracing but was redeveloped in 2004 and is now all seated, with almost all of the seats covered.

The front rows (1 – 6) are uncovered. Moving back into the stand the rows are then labelled from Row A up to the back row, which is UU. These 53 rows all offer covered seating.

The layout of the seating deck varies from game-to-game, but generally Blocks P1 to P3 are used to house Home or Neutral supporters. The size of the official Away section changes depending on the number of travelling fans. It is normally housed between Blocks P4 – P7.

Press Box
Press facility located in the central block of the Johnny Haynes Stand with access from the concourse.
This area is not open to the public.

Riverside Stand
A Home stand which runs the length of one touchline and backs onto the River Thames. The stand was developed in the late 1960s and now houses the Directors and main Corporate Hospitality areas. It features a number of restaurants and Corporate Lounges and is also home to McBrides Sports Bar.

Other features including the DJ Box and main television camera gantry and also located in this stand.

Rows 1 – 5 are in the Lower Section. The first row is unsuitable for children or smaller adults, due to the relatively low vantage point over the pitchside advertising hoardings.

Row A marks the start of the upper block and the back row is T or Y, dependant upon the Block.

River Thames
River which flows directly past the stadium, by the Riverside Stand.

Riverside Gate
Access gate located on the Riverside Terrace which allows supporters to pass onto the concourse and access tunnel in the Putney End of the stadium. In order to ease congestion fter the full time whistle this gate is kept closed until the supporters in the Putney End have exited the stadium. This process normally takes between 7 – 10 mins.

Riverside Terrace
Open air concourse located directly behind the Riverside Stand. This area is open on matchdays for Hospitality guests and supporters with a seat in the Riverside Stand. Commands wonderful views out onto the River Thames, which is located immediately behind the stadium.

On matchdays mobile catering units are located on the Terrace.

Scoreboard
Stadium scoreboard which hangs from the roof of the Putney End stand. Displays match information, including the team line-ups, the score, match clock and details of any substitutions.

Stevenage Road
The main road that runs parallel with Bishops Park & the Johnny Haynes Stand. Access to the stadium through the Cottage Gates, & also access to the Café at the Cottage, Corporate Reception, Ticket Office, Stadium Shop, Press Area & Security entrance are all located on Stevenage Road.

Turnstile access to all areas of the stadium is also located on Stevenage Road.

Technical Area
Dugouts and specially marked area in which managers are allowed to view the game from the touchline. The Technical Area is located by the halfway line, in front of the Riverside Stand. The Home dugout is the one closest to the Putney End of the stadium. The dugout area also contains seating for the 4th Official. Our stadium announcer is usually located in and around this area during the Half Time interval.

The Cottage
Iconic building dating from 1905 which is located between the Putney End & Johnny Haynes Stands. In addition to some offices, the Cottage houses the players changing rooms, referees room & managers office.

This area of the stadium is not open to the public. 

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