Fulham Football Club Terms, Conditions, Regulations and Policies

Tickets Terms and Conditions

1 Terms, Conditions and Regulations 

1.1 Any person entering the Stadium (whether for a Match or otherwise as a visitor) must comply with these General Terms and Conditions relating to the sale of tickets, the Ground Regulations, the Customer Charter, the Home Match Conditions of Issue and/or such other regulations as the Club may specify from time-to-time.   

1.2 These General Terms and Conditions relating to the sale of tickets, the terms, conditions and the regulations set out in paragraph 1.1 and any other applicable regulations shall be subject to change from time-to-time.  They will each be available on the Club’s official website and can be found here http://www.fulhamfc.com/help/faq/policies. 

2 Contract Formation 

2.1 When you submit your order, you are offering to buy tickets at the price stated in accordance with the terms and conditions which, if accepted by the Club, will result in a binding contract. It is therefore important that you read and accept these terms and conditions before submitting your order. 

2.2 Once you have completed your order, you will be taken to have accepted the terms and conditions and asked to confirm that your order is correct. If it is not, you can amend or cancel the order before submitting it.  It is your responsibility to ensure that your order is correct before submission.  You should note that payment will be taken when you click the "make payment" button. This does not indicate our acceptance of your offer, and will be refunded in the event that we refuse your offer. 

2.3 We will send a confirmation email upon receipt of your order.  This is not an acceptance of your offer, but an acknowledgement that we have received your order and that it is held by the Club for processing.  The contract between you and the Club will not be formed until we dispatch the tickets to the address as stated in your order.

2.4 Whilst we try to ensure that pricing and ticketing information on the Club’s official website is correct at all times, errors may occasionally occur.  If we discover an error in the price or nature of the ticket you have ordered, we will inform you as soon as possible and will give you the option of reconfirming your order at the correct price/specification, or cancelling it.  If we are unable to contact you, we will treat the order as cancelled and you will be entitled to a full refund.

3 Entry to the Stadium

3.1. Any person entering the Stadium (whether for a Match or otherwise as a visitor) must comply with the Ground Regulations, the Customer Charter, the Home Match Conditions of Issue and/or such other regulations as the Club may specify from time-to-time.   

3.2. The Stadium is private property owned and operated by the Club.  Any person entering the Stadium shall do so with permission of the Club (which permission may be revoked at any time) and subject to your compliance with the Ground Regulations, the Customer Charter, the Home Match Conditions of Issue and/or such other regulations as the Club may specify from time-to-time.

3.3. Without prejudice to any other remedies it may have, the Club shall have the right to refuse entry to the Stadium, or to eject any person from the Stadium, on any occasion, including where (by way of non-limiting examples):

(a) the Club considers in its absolute discretion that your entry in the Stadium may cause danger, discomfort or  to you or any other person in the Stadium; or 

(b) the Club considers in its absolute discretion that you have breached (or that you will breach when entering or occupying the Stadium) any of the Ground Regulations, the Customer Charter, the Home Match Conditions of Issue and/or such other regulations as may be applicable and/or as the Club may specify from time-to-time; or 

(c) you are the subject of any ban or suspension decision or order imposed by the Club and/or any other competent authority (including, without limitation, the FA, the Football League, the Premier League, UEFA, FIFA, the Police and/or any competent court or tribunal).  

Save that the Club does not seek to avoid or limit its liability in respect of death or personal injury caused to any person by the Club’s negligence, by entering into and occupying the Stadium you agree and acknowledge that the Club excludes to the maximum extent permitted by law, any liability for loss, injury or damage to you and/or any other persons suffered or incurred by you at the Stadium.

4 Match Tickets  

4.1 Match ticket purchases made with a credit cards will incur a processing fee of 1.3% of the total value of Season Tickets.  No surcharge will be applied on debit card payments. 

4.2 Concession and Junior tickets holders must bring photographic ID on matchday to verify their eligibility.  The ID the Club will accept is limited to passports, photographic driving licences, freedom passes and EEC National Identity Cards.  Under 14s must be accompanied by an adult, being a person who is 18 years or over.

4.3 The Club reserves the right, at its absolute discretion, to: 

(a) increase or decrease the price of Match tickets from time-to-time;  

(b) alter the categorisation of Matches from time-to-time; and/or  

(c) introduce Match ticket offers from time-to-time.

The Club will publish details of any such price changes, categorisation alterations and/or new offers on its official website at www.fulhamfc.com as soon as possible after the implementation of such change, alteration or offer.  Any purchase of Match tickets after the change or offer shall be subject to the new prices, new designated category or terms of the relevant offer.   

4.4 Customers may purchase My First Matchday tickets for young fans.  These tickets shall be available through the Club’s Ticket Office and purchases may be made by calling 02038710810.  Any child purchasing a My First Matchday ticket must be accompanied by an adult who has also purchased the My First Matchday ticket.  Tickets will be sold at the price of a Match ticket for the relevant Match, plus £10 (for an adult) and £5 (for a child).  My First Matchday tickets include a Stadium tour and a retail voucher. 

4.5 These General Terms and Conditions relating to the sale of tickets shall apply to any Matches played at the Stadium during the 2017/18 season, including any play-off matches (where applicable). 

5 Governing Law

Save where expressly stated otherwise, these terms and conditions and any other terms and conditions or regulations applicable to tickets sold at the Stadium and/or entry of any person into the Stadium, shall be governed by and construed in accordance with the laws of England and Wales.  Any disputes between the Club and any person to whom these terms and conditions (or any other terms, conditions or regulations) apply, shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

6 Definitions

In these General Terms and Conditions relating to the sale of tickets, the following words and phrases shall have the following meanings: 
"Ground Regulations" means those ground regulations issued by the Club from time to time that set out the terms and conditions upon which spectators are granted entry to the Stadium.
"Match" means any Football League or other match in which the Club participates and that takes place at the Stadium during the 2017/18 season; 
“Season” means a season running from the first Match of the 2017/18 Football League Championship season until (and including) the last Match of such season, including any play off matches; and   
“Stadium” means the Club’s Stadium at Craven Cottage, London SW6 6HH and all other locations owned, occupied or utilised by the Club.

Home Match Ticket Conditions of Issue

HOME MATCH TICKET CONDITIONS OF ISSUE

1.       Issue of Home Match Ticket

1.1 The issue of a Home Match Ticket and subsequent access to the Stadium is subject to these Home Match Conditions of Issue, the General Terms and Conditions relating to the sale of tickets, the Ground Regulations, the Customer Charter and/or such other regulations as the Club may specify from time-to-time.

1.2 These Home Match Ticket Conditions of Issue, the regulations set out in paragraph 1.1 and any other applicable regulations shall be subject to change from time-to-time.  They will each be available on the Club’s official website and can be found here http://www.fulhamfc.com/help/faq/policies. 

1.3 By purchasing a Home Match Ticket you are required to agree and shall be deemed to have agreed to the Conditions at the point of purchase.  For the avoidance of doubt, any person who purchases a Home Match Ticket on your behalf shall be deemed to be acting with the full authority of you and with authority to agree to the Conditions on your behalf.

1.4 Home Match Tickets are for the use of supporters of the Club only.  By applying for a Home Match Ticket and/or using the same you hereby warrant and represent that you are a supporter of the Club.

2.       Admission to the Ground

2.1 A Home Match Ticket permits you to occupy at the Match at the seat indicated on the Home Match Ticket or at such other alternative seat of equal price as the Club may allocate to you at its absolute discretion.

2.2 Nothing in these Conditions shall constitute or imply any entitlement on your behalf to occupy the seat indicated on the Home Match Ticket at any time other than during the Match, including in respect of any subsequent Match in any season.

2.3 Save as set out in clause 2.4 below, you shall not bring into (or use within) the Stadium any equipment which is capable of recording or transmitting (by digital or other means) any audio, visual or audio-visual material or any information or data in relation to a Match or any aspect of it. Any person acting in breach of this provision will be required to deliver up any tapes, films, disks or other recordings or data to the Club and/or the Football League and the copyright in any such recording or transmission is hereby assigned (by way of present assignment of future copyright pursuant to section 91 of the Copyright, Designs, and Patents Act 1988) to the Club and the Football League, as appropriate.

2.4 Mobile telephones are permitted within the Stadium, provided that they are used for personal and private use only.

2.5 Save for official Club merchandise and/or other football-related clothing worn in good faith, you shall not bring into, use, display, sell or offer for sale within the Stadium any sponsorship, promotional or marketing materials.

2.6 You shall not offer or distribute (either free or for sale by any person) within the Stadium any consumer article or commercial product of any nature.  For the avoidance of doubt this clause shall not prevent the lawful distribution of text publications in any format where both the content and the publication are lawful in all respects and do not in the Club's reasonable opinion constitute a threat to public order.

2.7 Without prejudice to any other remedies it may have, the Club shall have the right to refuse entry to the Stadium, or to eject any person from the Stadium, on any occasion, including where (by way of non-limiting examples): 
(a) the Club considers in its absolute discretion that your entry in the Stadium may cause danger, discomfort or  to you or any other person in the Stadium; or 

(b) the Club considers in its absolute discretion that you have breached (or that you will breach when entering or occupying the Stadium) any of the Ground Regulations, the Customer Charter, the Home Match Conditions of Issue and/or such other regulations as may be applicable and/or as the Club may specify from time-to-time; or 

(c) you are the subject of any ban or suspension decision or order imposed by the Club and/or any other competent authority (including, without limitation, the FA, the Football League, the Premier League, UEFA, FIFA, the Police and/or any competent court or tribunal).  

3.       Use of Home Match Ticket

3.1 The Home Match Ticket is issued for your sole use and you shall not resell, offer for sale, assign or (save as set out in clause 3.3 below) transfer the Home Match Ticket or the benefit of it to any other person without the prior written consent of the Club.  Any reference to reselling the Home Match Ticket in these Conditions includes reference to offering to sell a Home Match Ticket, exposing a Home Match Ticket for sale, making a Home Match Ticket available for sale by another and advertising that a Home Match Ticket is available for purchase. For the avoidance of doubt (and by way of example only) this Home Match Ticket may not be offered as a prize in any promotion or competition or transferred, lent or sold to any third party as part of a hospitality or travel package, given to a third party who agrees to buy another good or service or used for any other commercial purpose save as expressly authorised by the Football League and/or the Club.

3.2 The unauthorised sale or disposal of tickets is a criminal offence under section 166 of the Criminal Justice and Public Order Act 1994, as amended by the Violent Crime Reduction Act 2006. The Club will inform the police when it becomes aware that tickets are being sold illegally and/or without authorisation and will press for charges to be brought against those responsible.  If you are convicted of a ticket touting offence, or we reasonably suspect you have committed a ticketing offence, we will notify the Football League who may in turn notify other Football League clubs and/or the UK Football Policing Unit.  The information that we share may include your personal details, information about the offence and about ticket purchases (including payment details). We will use this to identify and prevent ticketing offences and disorder at matches.

3.3 If more than one Home Match Ticket is issued to you, one Home Match Ticket must be retained by you for personal use (subject to the provisions below) and the remainder may be transferred to your Guest(s) for his/her personal use only PROVIDED THAT such transfer takes place to a person who is a Club supporter, such transfer takes place in consideration of no payment or benefit in excess of the face value of the Home Match Ticket, and such transfer does not take place in the course of any business or for the purpose of facilitating any third party's business.  Such transfer to any Guest will be subject to these Conditions which will (save for any rights to transfer under this clause or any rights to a refund under clause 4.3) apply to the Guest as if he were the original purchaser of the Home Match Ticket (and you must inform the Guest of this).  You will provide the name and address of your Guest(s) when asked to do so by any official, steward or employee of the Club or any police officer. In the event that you and/or your Guest are unable to use any Home Match Ticket then you may transfer that Home Match Ticket(s) to a natural person who is known to you personally who would be entitled to purchase such Home Match Ticket and attend such Match PROVIDED THAT such transfer takes place in consideration of no payment or benefit in excess of the face value of the Home Match Ticket, and such transfer does not take place in the course of any business or for the purpose of facilitating any third party's business. Such transfer must not be to a supporter of the away club at any Match and will in any event be subject to these Conditions (and any other applicable Club terms, conditions or regulations) which will (save for any rights to transfer under this clause or any rights to a refund under clause 4.3) apply to the transferee as if he were the original purchaser of the Home Match Ticket (and you must inform the transferee of this). You will provide the name and address of the transferee when asked to do so by any official, steward or employee of the Club or any police officer.

3.4 Save where expressly set out otherwise herein, no person may purchase any more than 6 (six) Home Match Tickets for any Match.  

3.5 The Home Match Ticket will remain the property of the Club at all times and must be produced together with evidence of your identity if required to do so by any official, steward or employee of the Club or any police officer. The Club reserves the right to require the immediate return of the Home Match Ticket at any time.

3.6 Any Home Match Ticket obtained or used in breach of these Conditions shall be automatically void and all rights conferred or evidenced by such Home Match Ticket shall be nullified.  Misuse of this Home Match Ticket may result in the holder being refused entry to, or ejected from, the Ground in respect of a particular Match and/or the cancellation and/or withdrawal of the Home Match Ticket.  In the event of any cancellation and withdrawal in accordance with this clause 3.6, no refund shall be payable.  The Club further reserves its right to take any legal action against any persons as it sees fit in connection with such matters, including a claim for an account of profits made from an unauthorised use of the Home Match Ticket.

3.7 During the Season the Club may make available for sale, a limited number of bundled Home Match Tickets, as follows: 

(a)      Hat-trick Package
(i) customers may, subject to availability and any further terms and conditions which may apply from time to time, choose to purchase a bundle of Home Match Tickets for consecutive Matches during the Season, save that Hat-trick Packages shall not be available for any Match in the FA Cup or Capital One Cup;
(ii) notwithstanding clause 3.4, no person shall be entitled to purchase any more than three Hat-trick Packages per Season and in respect of any Hat trick Package, customers may purchase no more than 1 seat per Hat trick Package, comprising no more than 9 Home Match Tickets in total;
(iii) the price applicable to any Hat-trick Package shall be such price as advertised by the Club for sale from time-to-time;
(iv) for the avoidance of doubt, where a Hat-trick Package is purchased for three consecutive matches but, due to a cancellation, postponement or abandonment of any match, the composition or date of such matches is subsequently altered, the Club will use reasonable endeavours to ensure that your ticket is valid for an alternative, equivalent match, such match to be determined at the Club’s discretion; and
(v) save as set out in this clause 3.7, the provisions of these Conditions shall apply equally to any Match within a Hat trick Package; and 

(b)      First Half Season Ticket 12-Game Package
(i)      customers may, subject to availability and any further terms and conditions which may apply from time to time, choose to purchase a bundle of Home Match Tickets for the first 12 Matches of the Season, save that any Match in the FA Cup or Capital One Cup shall not be included;
(ii) the price applicable to any First Half Season Ticket 12-Game Package shall be such price as advertised by the Club for sale from time-to-time; and
(iii) save as set out in this clause 3.7, the provisions of these Conditions shall apply equally to any Match within a First Half Season Ticket 12-Game Package. 

4.       Changes to Dates, Refunds & Exchanges

4.1 No guarantees can be given by the Club that the Match will take place at a particular time or on a particular date. The Club reserves the right to abandon, postpone and/or reschedule any Match without notice and save as set out in clause 4.2, such abandonment,  postponement and/or rescheduling shall be without any liability to you whatsoever (including without limitation in relation to any loss, damage, costs or expenses suffered or incurred by you).

4.2 In the event of the abandonment, postponement or cancellation of any Match, you will, subject to clause 4.3, be entitled to receive either a full refund (including any booking fee paid) or the equivalent ticket for the subsequent rescheduled Match via such application procedure as the Club stipulates. The Club will have no further liability to you whatsoever, including (but not limited to) any indirect or consequential loss or damage, costs or expenses or loss of enjoyment or travel costs suffered or incurred by you.

4.3 In order to obtain a refund, the Home Match Ticket must be returned to the Club's ticket office within 7 days of the abandonment or cancellation announcement (which shall be made on the Club’s website at www.fulhamfc.com, where possible).  Tickets which include hospitality are subject to their own terms and conditions.  It is the responsibility of the ticket holder to check the date and kick off time of Matches. A refund will only be issued where it is established upon production of identification that the individual requesting the refund is the person to whom the Home Match Ticket was originally sold.  For the avoidance of doubt, the Club shall have the final decision as to whether to issue a refund and such decision shall be final and binding.

4.4 The Club reserves the right, at its absolute discretion, to increase or decrease the price of Match tickets and/or to alter the categorisation of Matches from time-to-time.  The Club will publish details of any such price changes or categorisation changes on its official website at www.fulhamfc.com as soon as possible after the implementation of such change.  Any purchase of Match tickets after the change shall be subject to the new prices and/or new designated category.

5.        Lost or Stolen Home Match Tickets

5.1  In order to gain admission to the Stadium the Home Match Ticket must be presented prior to and remain on your person for the entirety of the Match.

5.2 The Club shall not be obliged to issue any replacement for a lost, stolen or destroyed Home Match Ticket.

6.        Cancellation & Withdrawal of Home Match Ticket

6.1      Without prejudice to any other remedies it may have, the Club shall have the right in the case of any serious or persistent breach of these Conditions, to cancel and withdraw any Home Match Ticket issued to you.  In the event of such cancellation no refund will be paid.  A non-exhaustive list of actions which shall constitute serious breach is as follows:
(a) smoking in designated non-smoking areas;
(b) being (or appearing to be) intoxicated by reason of any substance (whether alcohol, drugs or otherwise);
(c) persistent standing in seated areas whilst the Match is in progress;
(d) the sale or transfer (save as permitted) of a Home Match Ticket to any person;
(e) the possession or display of a banner or flag that bears material or slogans that are offensive, obscene, abusive, racist or discriminatory;
(f) the supply of any misleading or incorrect information in any application for a Home Match Ticket;
(g) the use of foul, obscene, abusive, racist and/or discriminatory language and/or gestures;
(h) the throwing of any object within the Ground that may cause injury or damage to people or property without lawful authority or excuse;
(i) the chanting of anything of an indecent or racist nature;
(j) fighting or engaging in and/or inciting violence;
(k) bringing into the Ground (or using within the Ground): illegal drugs, other illegal substances, fireworks, firecrackers, smoke canisters, air horns, flares, laser devices, bottles, glass vessels or any item that might be used as a weapon or compromise public safety;
(l) entering the playing area or any adjacent area to which spectators are not generally admitted without lawful authority or excuse;
(m) any failure to pay or default of payment in respect of any sums owing to the Club (or any third party) in respect of any Home Match Ticket;
(n) any abuse of Club staff or other staff engaged at the Stadium, whether physical, verbal or in writing and whether in person, online or in any other forum and whether before, during or after any Match; and/or
(o) any form of indecent exposure or streaking at a Match. 

6.2      In the event that your Home Match Ticket is withdrawn or cancelled the Club reserves the right to exclude you from any membership scheme maintained or organised by the Club and/or to disqualify you from applying for any Match ticket or season ticket at its absolute discretion.

7.       Exclusion of Liability

Save that the Club does not seek to avoid or limit its liability in respect of death or personal injury caused by its negligence, to the maximum extent permitted by law, the Club hereby excludes any liability for loss, injury or damage to persons/property in or around the Stadium.

8.        Governing Law

These Conditions shall be governed by and construed in accordance with the laws of England and Wales. The parties hereby submit to the exclusive jurisdiction of the Courts of England and Wales in respect of any dispute arising out of or in connection with these Conditions.

9.       Definitions

In these Home Match Conditions of Issue the following words and phrases shall have the following meanings:
"Conditions" means these Conditions of Issue, which govern the issue and use of a Home Match Ticket;
“Hat-trick Package” means a bundle of three consecutive Matches during the Season, subject to the terms set out at clause 3.7. 
"Stadium" means the Club’s Stadium at Craven Cottage, London SW6 6HH and all other locations owned, occupied or utilised by the Club;
"Ground Regulations" means those ground regulations issued by the Club from time to time that set out the terms and conditions upon which spectators are granted entry to the Stadium; 
"Guest" means a relative, friend, colleague and/or companion to the disabled who would be entitled to purchase a Home Match Ticket under these Conditions;
"Match" means any Football League or other match in which the Club participates and that takes place at the Ground during Season 2017-2018;
"Home Match Ticket" means a printed paper ticket or other form of ticket (and/or any rights arising out of or in connection with the foregoing) for admission to a Match; and 
“Season” means the 2017-2018 Football League Championship season, including any play off matches. 

Season Ticket Conditions of Issue

SEASON TICKET - CONDITIONS OF ISSUE

 

1. Issue of Season Ticket 

1.1  The issue of a Season Ticket and your subsequent entry into the Stadium is subject to these Season Ticket Conditions of Issue and each of the following (where applicable): the Home Match Conditions of Issue, the General Terms and Conditions relating to the sale of tickets, the Ground Regulations, the Customer Charter and/or such other regulations as the Club may specify from time-to-time.  

1.2 These Season Ticket Conditions of Issue, the terms, conditions and regulations set out in paragraph 1.1 and any other applicable terms, conditions and regulations shall be subject to change from time-to-time.  They will each be available on the Club’s official website and can be found here http://www.fulhamfc.com/help/faq/policies.

1.3 Season Tickets are for the use of supporters of the Club only.  By applying for a Season Ticket and/or using the same you hereby warrant and represent that you are a supporter of the Club. 

2. Admission to the Ground 

2.1 Use of a Season Ticket constitutes acceptance of these Season Ticket Terms and Conditions.

2.2 A Season Ticket permits you to occupy at the Match the seat indicated on the Season Ticket or such other alternative seat of equal price as the Club may, from time to time, allocate to you at its reasonable discretion. 

2.3 The Club shall be entitled to move your seat to an alternative seat of equivalent price prior to or during a Match if it reasonably considers that your behaviour at the Match does (or may) adversely affect the enjoyment of other spectators at any Match or in any event where the Club reasonably believes that it is in the interests of your or other spectators’ safety at any Match to do so.

2.4 Nothing in these Season Ticket Conditions of Issue shall constitute or imply any entitlement to occupy the seat indicated on the Season Ticket in any subsequent season. 

2.5 Save as set out in clause 2.6 below, you shall not bring into (or use within) the Ground any equipment which is capable of recording or transmitting (by digital or other means) any audio, visual or audio-visual material or any information or data in relation to a Match or any aspect of it. Any person acting in breach of this provision will be required to deliver up any tapes, films, disks or other recordings or data to the Football League and/or the Club and the copyright in any such recording or transmission is hereby assigned (by way of present assignment of future copyright pursuant to section 91 of the Copyright, Designs, and Patents Act 1988) to the Club. 

2.6 Mobile telephones are permitted within the Stadium, provided that they are used for personal and private use only. 

2.7 Save for official Club merchandise and/or other football related clothing worn in good faith, you shall not bring into, use or display within the Stadium any sponsorship, promotional or marketing materials. 

2.8 You shall not offer or distribute (either free or for sale by any person) within the Stadium any consumer article or commercial product of any nature. For the avoidance of doubt this clause shall not prevent the lawful distribution of text publications where both the content and the publication are lawful in all respects and do not in the Club's reasonable opinion constitute a threat to public order.

2.9 Without prejudice to any other remedies it may have, the Club shall have the right to refuse entry to the Stadium, or to eject any person from the Stadium, on any occasion, including where (by way of non-limiting examples): 

(a) the Club considers in its absolute discretion that your entry in the Stadium may cause danger, discomfort or  to you or any other person in the Stadium; or 

(b) the Club considers in its absolute discretion that you have breached (or that you will breach when entering or occupying the Stadium) any of the Ground Regulations, the Customer Charter, the Home Match Conditions of Issue and/or such other regulations as may be applicable and/or as the Club may specify from time-to-time; or 

(c) you are the subject of any ban or suspension decision or order imposed by the Club and/or any other competent authority (including, without limitation, the FA, the Football League, the Premier League, UEFA, FIFA, the Police and/or any competent court or tribunal).  

3. Use of Season Ticket 

3.1 Season Tickets are issued for your sole use and you shall not resell, assign or (save as set out in clause 3.2 below) transfer or lend the Season Ticket or the benefit of it to any other person without the prior written consent of the Club. The reference to reselling the Season Ticket includes reference to offering to sell a Season Ticket, exposing a Season Ticket for sale, making a Season Ticket available for sale by another and advertising that a Season Ticket is available for purchase. For the avoidance of doubt (and by way of example only) this Season Ticket may not be offered as a prize in any promotion or competition nor transferred, lent or sold to any third party as part of a hospitality or travel package, given to a third party who agrees to buy another good or service, or used for any other commercial purpose, save as expressly authorised by the Football League or the Club. 

3.2 You may only resell or transfer the Season Ticket to a Guest with the express written consent of the Club (which may be given at the Club's absolute discretion).  No such resale or transfer will be permitted except where the same takes place in respect of an individual Match and in consideration of no payment or benefit in excess of the face value of a ticket to that Match and such transfer does not take place during the course of any business or for the purpose of facilitating any third party's business. Such resale or transfer to any Guest is hereby provided be subject to these Season Ticket Conditions of Issue, the General Terms and Conditions relating to the sale of tickets, the Ground Regulations, the Customer Charter, the Home Match Conditions of Issue and/or such other regulations as the Club may specify from time to time which will (save for any rights to transfer under this clause) apply to that Guest as if he/she was the original purchaser of the Season Ticket (and you must inform the Guest of this). 

3.3 The unauthorised sale or disposal of tickets is a criminal offence under section 166 of the Criminal Justice and Public Order Act 1994, as amended by the Violent Crime Reduction Act 2006. The Club will inform the police when it becomes aware that Season Tickets are being sold illegally and will press charges to be brought against those breaking this law. If you are convicted of a ticket touting offence, or we reasonably suspect you have committed a ticketing offence, we will notify the Football League who may in turn notify other Football League Clubs and/or the UK Football Policing Unit. The information that we share may include your personal details, information about the offence and about ticket purchases (including payment details). We will use this to identify and prevent ticketing offences and disorder at Matches. 

3.4 The Season Ticket will remain the property of the Club at all times and must be produced together with evidence of your identity if required to do so by any official, steward or employee of the Club or any police officer.  The Club reserves the right to require the immediate return of the Season Ticket at any time. 

3.5 Any Season Ticket obtained or used in breach of these Season Ticket Conditions of Entry shall be automatically void and all rights conferred or evidenced by such Season Ticket shall be nullified.  Misuse of this Season Ticket may result in the holder being refused entry to, or ejected from, the Stadium in respect of a particular Match and/or the cancellation and withdrawal of this Season Ticket. In the event of any cancellation and withdrawal in accordance with this clause 3.5, no refund shall be payable to the holder in respect of any unexpired portion of the Season Ticket. The Club further reserves its right to take any legal action against any person(s) as it sees fit in connection with such matters, including a claim for an account of profits made from an unauthorized use of the Season Ticket.

3.6 Where supporters wish to upgrade a junior or concession Season Ticket for a specific Match, the following provisions shall apply:  

(a) where a supporter wishes to upgrade a junior Season Ticket to an adult ticket for a one-off Match, the extra cost payable to upgrade the ticket for such Match shall be in an amount equivalent to the value of an adult ticket for the Match in the relevant location (which may vary from time to time) less £5; and  

(b) where a supporter wishes to upgrade a concession Season Ticket to an adult ticket for a one-off Match, the extra cost payable to upgrade the ticket for such Match shall be in an amount equivalent to the value of an adult ticket for the Match in the relevant location (which may vary from time to time) less the value of the concession season ticket applicable to the Match; save that in either case, supporters shall only be entitled to use this upgrade in Matches taking place during weekdays with an evening kick-off time, and/or in a maximum of 3 Matches on a weekend with an afternoon kick off time.

3.7 Where Season Tickets are purchased after the commencement of the Season, the cost of the Season Ticket will be reduced by the Club on a pro-rata basis, which takes into account the full price of the remaining Matches in the Season as at the date of purchase.  This offer will only be applicable between (and including) 6 August and 13 October 2017, following which it shall expire.  

3.8 Season Tickets shall be valid for all Matches played by the Club at the Stadium during the Season.  Season Tickets shall not be valid for any play-off matches at the end of the Season, nor for any other cup matches, friendly matches or other matches outside the 2017/18 Football League Championship season. 

4. Changes to Dates, Refunds, Exchanges & Charges 

4.1 No guarantees can be given by the Club that a Match during the Season will take place at a particular time or on a particular date. The Club reserves the right to reschedule any Match without notice and without any liability whatsoever. Your Season Ticket will enable you to attend the re-arranged Match.

4.2 The Club will have no further liability whatsoever to you or any other third party arising out of or in connection with the cancellation and/or rescheduling of any Match, including (but not limited to) any indirect or consequential loss or damage, loss of enjoyment or travel costs. 

Season Ticket purchases made with a credit cards will incur a processing fee of 1.3% of the total value of Season Tickets.  No surcharge will be applied on debit card payments.

5. Lost or Stolen Season Tickets 

5.1 In order to gain admission to the Stadium, your Season Ticket must be presented prior to entering the Stadium and remain present during the entirety of every Match. 

5.2 In the event that you forget your Season Ticket in respect of any individual Match, the Club shall not be obliged to admit you or issue any other form of ticket for that Match. If a duplicate Match ticket is issued to you, the Club may require a £5 payment of a non-refundable administration charge.

5.3 If, in the Club's opinion, a Season Ticket is damaged, lost, stolen or destroyed, a duplicate Season Ticket shall be issued by the Club as soon as reasonably practicable after the payment of a £5 non-refundable administration charge.  Only one duplicate Season Ticket will be issued to you per season and you will be required to sign a document confirming that the original Season Ticket is damaged, lost, stolen or destroyed and indemnifying the Club against any direct or indirect consequences of such matter having been falsely represented or stated to the Club. 

5.4 Should any Season Ticket not arrive in the post after your purchase, you will be required to sign a document confirming this and undertaking to immediately return the original Season Ticket to the Club should it come into your possession at any time. There will be no charge for the issue of a duplicate Season Ticket in this instance.

6. Change of Address 

If you change your address during the season you must notify the Club in writing as soon as possible. 

7. Cancellation & Withdrawal of Season Ticket 

7.1 Without prejudice to any other remedies it may have, the Club shall have the right in the case of any serious or persistent breach of these Terms and Conditions, the Ground Regulations, The Customer Charter and/or the Terms & Conditions of Entry, to cancel and withdraw your Season Ticket. In the event of such cancellation no refund will be paid in respect of any unexpired portion of the Season Ticket. Without prejudice to the general nature of the above the following actions shall constitute serious breach of the Terms & Conditions of Entry: 
(a) smoking in designated non-smoking areas;
(b) being (or appearing to be) intoxicated by reason of any substance (whether alcohol, drugs or otherwise);
(c) persistent standing in seated areas whilst the Match is in progress;
(d) the sale or transfer (save as permitted) of a Home Match Ticket to any person;
(e) the possession or display of a banner or flag that bears material or slogans that are offensive, obscene, abusive, racist or discriminatory;
(f) the supply of any misleading or incorrect information in any application for a Home Match Ticket;
(g) the use of foul, obscene, abusive, racist and/or discriminatory language and/or gestures;
(h) the throwing of any object within the Ground that may cause injury or damage to people or property without lawful authority or excuse;
(i) the chanting of anything of an indecent or racist nature;
(j) fighting or engaging in and/or inciting violence;
(k) bringing into the Ground (or using within the Ground): illegal drugs, other illegal substances, fireworks, firecrackers, smoke canisters, air horns, flares, laser devices, bottles, glass vessels or any item that might be used as a weapon or compromise public safety;
(l) entering the playing area or any adjacent area to which spectators are not generally admitted without lawful authority or excuse;
(m) any failure to pay or default of payment in respect of any sums owing to the Club (or any third party) in respect of any Home Match Ticket;
(n) any abuse of Club staff or other staff engaged at the Stadium, whether physical, verbal or in writing and whether in person, online or in any other forum and whether before, during or after any Match; and/or
(o) any form of indecent exposure or streaking at a Match.

7.2 In the event that your Season Ticket is withdrawn or cancelled the Club reserves the right to exclude you from any membership scheme maintained or organised by the Club and/or to disqualify you from applying for any Match ticket or Season Ticket at its discretion. 

8. Exclusion of Liability 

Save that the Club does not seek to avoid or limit its liability in respect of death or personal injury caused by its negligence, to the maximum extent permitted by law, the Club hereby excludes any liability for loss, injury or damage to persons/property in or around the Stadium.

9. Governing Law 
These Season Ticket Conditions of Issue shall be governed by and construed in accordance with the laws of England and Wales. The parties hereby submit to the exclusive jurisdiction of the Courts of England and Wales. 

10. Definitions 
In these Season Ticket Conditions of Issue the following words and phrases shall have the following meanings: 
"Ground Regulations" means those ground regulations issued by the Club from time to time that set out the terms and conditions upon which spectators are granted entry to the Ground (copies of which are enclosed). 
"Guest" means a relative, friend, colleague and/or companion to the disabled who would be entitled to purchase a Season Ticket under the Season Ticket Conditions of Entry; 
"Match" means any competitive football match in the 2017/18 Football League Championship which the Club participates in and which takes place at the Stadium during a Season; 
“Season” means the 2017/18 Football League Championship Season, excluding any play off matches, cup matches or any other matches; 
"Season Ticket" means a season ticket booklet (and all or any component vouchers therein) or any season ticket smartcard (and/or any rights arising out of or in connection with any of the foregoing) for admission to Matches. 
"Stadium" means the football Ground and all other locations owned, occupied or utilised by the Club. 

Membership Conditions of Issue

MEMBERSHIP CONDITIONS OF ISSUE

1. The issue of a Club membership card and your subsequent entry into the Stadium is subject to these Membership Conditions of Issue and each of the following (where applicable): the Home Match Conditions of Issue, the General Terms and Conditions relating to the sale of tickets, the Ground Regulations, the Customer Charter and/or such other regulations as the Club may specify from time-to-time.  

2. These Membership Conditions of Issue, the terms, conditions and regulations set out in paragraph 1 and any other applicable terms, conditions and regulations shall be subject to change from time-to-time.  They will each be available on the Club’s official website and can be found here http://www.fulhamfc.com/help/faq/policies.

3. Club membership cards are non-transferable. A Club membership card is only valid when used by the person to whom it is registered.  Any breach of this provision will entitle the Club to demand the immediate surrender and cancellation of the membership card with no refund issued.

4. The membership card shall remain the property of the Club.  Membership cards may not be sold, exploited for commercial use, nor used for promotional purposes or campaigns. 

5. All Fulham membership schemes are seasonal. The respective fee for each membership is therefore valid for one season only. Memberships purchased for use during the 2017/18 Football League Championship season shall expire on 31 May 2018.

6. The fee applicable to Club memberships apply for one season. The fee will not be reduced for new applicants wishing to join as members at any point once the season is underway. 

7. The Club does not accept any responsibility for membership cards that are lost or destroyed. Lost membership cards should be reported immediately to the Club’s Ticket Office team on tel 02038710810.  Replacement membership cards will only be issued in exceptional circumstances and at a cost of £5. 

8. All Club members who purchase Match tickets must at all times comply with the Home Match Conditions of Issue, the General Terms and Conditions relating to the sale of tickets, the Ground Regulations, the Customer Charter and/or such other regulations as the Club may specify from time-to-time.

9. All Adult membership applicants based in the UK must be on the electoral register and living at the address stated on the application.  The Club reserves the right to refuse an application if the name of the applicant is not registered at their stated address. The Club further reserves the right to cancel, without refund, any memberships that are discovered to be registered to addresses that are not the primary residence of the membership card holder.

10. The Club reserves the right to make a decision as to whether, in the event of any cup-tie or play-off match during the 2017/18 season, Club members joining once the draw for the relevant match has taken place are eligible to obtain ticket priority for that tie. 

11. Save where loyalty points are used as a means of determining eligibility to purchase tickets to certain Club matches, the purchase of a Club membership shall entitle you to: 

(a) the same priority as Season Ticket Holders for the purchase of tickets for Club home matches in the Football League Championship during the 2017/18 season; and 

(b) secondary priority (behind Season Ticket holders) for the purchase of tickets to  away games in the Football League Championship during the 2017/18 season. 

12. Ticket priority for junior members extends only to applications for junior tickets. 

13. Adult Club membership entitles that member to a £5 discount on the purchase of tickets for home matches during the 2017/18 Football League Championship season (excluding any play off matches).  Concession membership (Over 65 years of age or between 8 and 21) provides shall entitle the member to a £2 discount on the purchase of tickets for home matches during the 2017/18 Football League Championship season (excluding any play off matches).  To receive this discount, tickets must be purchased before 5pm the day prior to the chosen match.  Any discounts shall only be applicable to the individual member’s ticket and not to any other tickets purchased. 

14. The number of tickets available to purchase by individual members may vary on a match-to-match basis.  It is the responsibility of the member to find out when tickets go on sale for each game, when the members' priority booking period commences and how many tickets they are able to purchase for that game. The club will use its reasonable endeavours to ensure that every available club communication channel is utilised to provide ticketing information. 

15. A maximum of 4 membership cards may be used in one transaction (i.e. no more than 4 cards can be presented in one application). 

16. Club membership does not guarantee a ticket to each match and the Club does not accept liability for any failure of a person to purchase a match ticket by virtue of his/her membership. It is recommended that you book your ticket at your earliest convenience to maximise your chances of purchasing a ticket for a match. 

17. All rights to priority regarding ticket sales for away games are at the discretion of the Club and membership does not guarantee tickets for any specific game.

18. If the Club suspects for any reason that the Club membership card is being used fraudulently or in bad faith to obtain match tickets, it retains the right to withdraw your membership and/or ban or suspend you from attending matches.

19. No refunds will be given in respect of membership fees, including where membership is withdrawn pursuant to these Membership Conditions of Issue. 

20. If you are convicted of a ticketing offence, or we suspect you have committed a ticketing offence, we will notify the Football League and / or Sky Bet Championship and/or any other relevant authority, who in turn may notify the UK Football Policing Unit. The information that we share may include your details, information about the offence and about ticket purchases. We will use this to identify and prevent ticketing offence and disorder at matches. If you have any queries about this, please contact our Ticket Office. 

21. Without prejudice to any other remedies it may have, the Club shall have the right to refuse entry to the Stadium, or to eject any person from the Stadium, on any occasion, including where (by way of non-limiting examples): 

(a) the Club considers in its absolute discretion that your entry in the Stadium may cause danger, discomfort or  to you or any other person in the Stadium; or 

(b) the Club considers in its absolute discretion that you have breached (or that you will breach when entering or occupying the Stadium) any of the Ground Regulations, the Customer Charter, the Home Match Conditions of Issue and/or such other regulations as may be applicable and/or as the Club may specify from time-to-time; or 

(c) you are the subject of any ban or suspension decision or order imposed by the Club and/or any other competent authority (including, without limitation, the FA, the Football League, the Premier League, UEFA, FIFA, the Police and/or any competent court or tribunal).  

22. The Club will endeavour to process your Club Membership within 10 working days. Cards and Welcome Packs (if applicable) may take longer to arrive.

23. Any prizes won as part of your Membership (including any junior membership prizes) are non-transferable and cannot be used as a substitute for any other prize, offer, good or service. 

Hospitality Terms and Conditions of Sale

HOSPITALITY - TERMS & CONDITIONS OF SALE

1   DEFINITIONS

In these Terms and Conditions (the "Conditions") the following words shall have the following meanings:
"Equipment" means any equipment provided by Fulham in the course of providing the Services;
"Match Date(s)" means the date(s) on which the Services are to be provided;
"Fee" means the amount to be paid by you in consideration for the Club’s agreement to provide the Services, as set out in the Invoice;
"Force Majeure" means any circumstances outside the reasonable control of Fulham including, without limitation, acts or threatened acts of terrorism, strikes, lockouts, industrial disputes or other restraints or stoppages of labour, acts of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order rule or direction, rules or instructions of any regulatory body (including (without limitation) The Football League, UEFA and/or The FA Premier League), inability to obtain supplies, inclement weather, accident, breakdown of Equipment, plant or machinery, fire, flood or storm;
"Fulham" means Fulham Football Club Limited, whose registered office is at Motspur Park, New Malden, Surrey KT3 6PT;
"Guest(s)" means the number of person(s) that you are authorised to invite to attend the Licensed Area on the Match Date in the course of the provision of the Services.  In the event that Services are to be provided to you and your Guests, Fulham will issue tickets or passes only up to the aggregate limit of you and your Guests;
“Invoice” means (where applicable) the invoice sent by Fulham to you, in order that you may make payment of the Fee in accordance with clause 3;
"Licensed Area" means any lounge or hospitality area(s) in the Stadium licensed to you for use in the course of the Services on the Match Dates;
"Services" means the hospitality services to be provided by Fulham to you in accordance with these Conditions;
"Stadium" means the pitch, grounds, stadium and related facilities (including, without limitation, the Licensed Area) and any part thereof at Craven Cottage, Stevenage Road, Fulham, London SW6 6HH; and 
"you" / "your" means the person, firm, organisation or company making the booking.

2      APPLICATION OF THE CONDITIONS

2.1 Save that you will also be required to comply with the Club’s Home Match Ticket Conditions of Issue, Ground Regulations and the Customer Charter in relation to your entry into, and occupation of, the Stadium, these Conditions shall govern the provision of the Services to you by or on behalf of Fulham.  No other terms or conditions, whether contained or referred to in any documentation, correspondence, purchase order or elsewhere sent by you or otherwise implied by trade, custom or course of dealing shall apply unless specifically agreed in writing by Fulham.

2.2 These Conditions shall become binding upon you at the point of purchase.  In the event of an online booking, these Conditions shall become binding when you complete the transaction and have confirmed your acceptance of the Conditions.  In the event that you receive an Invoice, you will receive a link to these Conditions and they shall become binding upon you paying the Invoice.  

3      PAYMENT

3.1 Unless otherwise agreed in writing, you shall pay (without retention or set-off) the full Fee within 14 days of the date of Fulham’s Invoice, together with any VAT due thereon. If the Match Date is within 14 days of the booking, you shall pay (without retention or set-off) the full Fee and any additional amounts required, together with any VAT due thereon, at the time of the booking.  No payment shall be deemed received until Fulham has received cleared funds.  Time for payment shall be of the essence.

3.2 Subject to clause 3.1, where you receive an Invoice, you are required to pay the Fee in full within 14 days prior to the Match Date.

3.3 Fulham reserves the right to resell the Services (or any part thereof) in the event of any default in payment, postponement or cancellation.

3.4 Where any sums are outstanding from you, Fulham reserves the right to refuse to supply the Services and/or to cancel or suspend all existing arrangements without liability to you and without prejudice to any of Fulham’s other rights, whether or not contained in these Conditions.  In addition, Fulham shall be entitled to claim interest at a rate of 7% per annum from the date for payment until satisfaction of the debt, as well as any charges and legal and other costs that Fulham incurs in pursuing or enforcing any debt recovery action.

4      CANCELLATIONS AND REARRANGEMENT OF SERVICES

4.1 Match Dates (including, without limitation, football match fixture dates) may be subject to change from time to time for reasons beyond Fulham's control (including, without limitation, television scheduling, cup competitions and postponement due to adverse weather conditions).  In the event that there is a change to the Match Date(s) or the nature of the Services, Fulham shall notify you of such change, postponement or cancellation as soon as reasonably practicable by telephone or email.  If you are unable to continue with the booking on any rescheduled date offered to you by Fulham (if such rescheduling is possible), you must advise Fulham immediately and in such circumstances, any Fee received from you in respect of the cancelled part of the Services will be refunded.

4.2 Subject to clause 4.1, any tickets purchased pursuant to these Conditions are non-refundable, save that: 
(a) where the ticket is returned between 14 and 21 days prior to the Match Date(s), Fulham shall be entitled to 50% of the Fee; and/or
(b) where the ticket is returned more than 21 days prior to the Match Date(s), Fulham shall be entitled to 25% of the Fee.

4.3  For the avoidance of doubt, where any ticket is returned less than 14 days prior to the Match Date(s), Fulham shall be entitled to retain the full Fee and resell any ticket. 

5      GUESTS
5.1 You shall be responsible and liable for the conduct of all Guests and shall ensure that all Guests conduct themselves in an orderly fashion, refrain from anti-social behaviour and abide by these Conditions and all applicable dress-codes and the Ground Regulations. Failure to do so may result in Fulham cancelling the Services at any time without liability and/or without refund to you.

6      OBLIGATIONS
6.1 You warrant, represent and undertake that you and any Guests shall:
(a) comply with these Conditions and the Ground Regulations; 
(b) only use the Licensed Area for the purposes of the Services during the Match Date(s);
(c) not use the Licensed Area for any purpose which Fulham may consider (in its sole discretion) illegal, immoral, dangerous and/or inappropriate;
(d) not cause any nuisance or annoyance to any other person whatsoever, nor cause any obstruction to the access or egress at the Stadium and/or the Licensed Area;
(e) not damage the Licensed Area or the Stadium nor litter or leave waste, but keep it in a clean and tidy condition, at all times to Fulham's satisfaction;
(f) not bring into the Licensed Area and/or the Stadium any dangerous or illegal substances;
(g) not install or tamper with any fixtures or fittings in the Licensed Area and/or the Stadium (as applicable);
(h) ensure that the Equipment is at all times used in a responsible, appropriate and proper manner and in accordance with any instructions given to you by Fulham;
(i) not alter or damage nor attempt to repair or otherwise tamper with the Equipment or allow any third party to do so without Fulham's prior written consent;
(j) at all times comply with the instructions of Fulham and/or its officers, employees or agents in relation to the Services, the Stadium and/or the Licensed Area; 
(k) at all times comply with any dress-codes, ticketing conditions and ground regulations; and
(l) not remove any Equipment nor any other fixture, fitting or other item of property belonging to Fulham and/or its sponsors or guests, from the Licensed Area and/or the Stadium.

7      EQUIPMENT
7.1 Unless otherwise agreed in writing by Fulham, you shall only be permitted to use Fulham's Equipment during the course of the Services where equipment of that nature is required.
7.2 Unless otherwise specified in writing by Fulham, the Fee shall include the cost of hiring and using the Equipment on the Match Date.
7.3 The Equipment is and shall remain at all times the property of Fulham or its relevant third party supplier and you shall have no right, title or interest to the Equipment.
7.4 It is your responsibility to ensure that the Equipment requested is suitable and adequate in all aspects for the purpose for which it is hired.

8      LIABILITY
8.1 Nothing in these Conditions shall limit either party's liability for death or personal injury caused by its negligence, or for fraudulent misrepresentation.
8.2 To the fullest extent permissible in law, neither Fulham nor any of its officers, employees or agents shall be liable or responsible for (whether in tort, contract or otherwise):
(a) any loss, damage or injury to you and/or any Guest or to any property belonging to you or any Guest in or upon the Stadium, Training Ground and/or the Licensed Area, resulting from any cause whatsoever; and/or
(b) any loss of profit, loss of use, loss of opportunity or any indirect, economic or consequential losses whatsoever; and/or
(c) any loss or damage caused by cancellation, postponement or rearrangement of the Services in accordance with clause 4.1 by Fulham (save to make any refund in accordance therewith).
8.3    You shall indemnify and hold Fulham and its officers, employees and agents harmless in respect of:
(a) any breach by you and/or your Guests of any of your warranties, undertakings and/or obligations under these Conditions; and/or
(b) any damage caused by you and/or your Guest(s) to the Licensed Area, Stadium and/or the Equipment.

9      TERMINATION
9.1    In the event that there is any failure to pay the Fee or any part of the Fee and/or if you and/or your Guests are in material breach of any of the provisions of these Conditions (including in particular, clause 6), the Club may, in its absolute discretion:  
(a) deny access to the Licensee and/or any of his/her Guests to the Stadium until such time as such breach is cured, without refund; and/or 
(b) terminate the relationship between Fulham and you with immediate effect.  

9.2 In the event that Fulham terminates this agreement pursuant to clause 9.1 Fulham shall be entitled to: 
(a) retain the full amount of the Fee (if paid in advance); or
(b) recover any outstanding balance of the Fee in full as a debt; and in either case the Club shall have no further obligation of any kind to you.

9.3 Termination shall not affect your obligation to pay any unpaid part of the Fee and such sums shall become immediately due and payable on termination or expiry.

9.4 No waiver of any default or breach by Fulham shall be construed to be a waiver or release of any other subsequent default or breach by you for the purposes of these Conditions and no failure or delay by Fulham in the exercise of any remedy provided for in these Conditions or as available in law or in equity shall be construed a forfeiture or waiver thereof or of any other right or remedy available to Fulham.

10    FORCE MAJEURE
Fulham shall not be deemed to be in breach of these Conditions or otherwise liable to you as a result of any delay or failure in the performance of its obligations under these Conditions if and to the extent that such a delay or failure is caused by Force Majeure.  

11    MISCELLANEOUS
11.1 No food or alcohol may be brought into the Stadium and/or Training Ground (as applicable).  Save in the case of corporate hospitality packages, if food or alcohol is required, arrangements should be made with Fulham and agreed in writing.  Alcohol may not be consumed on or in the vicinity of the pitch and otherwise may only be consumed in areas designated by Fulham.

11.2 Food orders must be placed at least 7 days prior to the Match Date(s), with full payment for the food to be made when placing the order.  Food orders can be cancelled or reduced up to 7 days before the Match Date(s), with a full refund.  Any amendments made after that time will not be refunded.

11.3 Smoking is not permitted at the Stadium. 

11.4 If match tickets are issued, it is your responsibility to safeguard these.  Any tickets lost, destroyed or stolen will not be reissued nor will refunds be given by Fulham.  You shall and shall ensure that all Guests shall comply with these Conditions including all applicable ticketing conditions, dress-codes and ground regulations at all times.

11.5 Nothing in these Conditions shall be intended to or deemed to operate as a tenancy or lease in respect of the Licensed Area or otherwise and neither you nor your Guests shall be entitled to any estate, right, title or interest in any part of or all of the Stadium and/or Training Ground (as applicable).

11.6 Fulham reserves the right, in its sole discretion, to refuse admission to you, any Guests and/or any other individual(s) to the Stadium and/or Training Ground (as applicable) and/or to evict you, any Guests and/or any other individual(s) from such venues.

11.7 Fulham reserves the right to amend these Conditions at its discretion.

11.8 Any personal information, including (without limitation), your name, address (including postcode) and/or email address will be held by Fulham in accordance with Fulham's privacy policy, which is available on the Fulham's website at www.fulhamfc.com.

11.9 No waiver by Fulham of any breach of these Conditions shall be considered as a waiver of any subsequent breach of the same or any other provision.

11.10 If any provision of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Conditions and the remainder of the provisions in question shall not be affected thereby.

11.11 This Agreement is personal to you.  You shall not co-license, sub-license, sell, assign, pledge or otherwise transfer your rights under this Agreement, without the prior written consent of Fulham.

11.12 To the fullest extent permissible in law, neither these Conditions are intended to nor shall they create any rights, entitlements, claims or benefits enforceable by any third person (including, without limitation, Guests).  Accordingly, no person shall derive any benefit or have any right, entitlement or claim in relation to these Conditions or the Services by virtue of the Contracts (Rights of Third Parties) Act 1999.

11.13 These Conditions shall be governed and construed in accordance with the Laws of England and Wales.  The English Courts shall have exclusive jurisdiction in the event of any dispute other than in relation to the enforcement of judgments, where such jurisdiction shall be non-exclusive.

12    PERSONAL DATA

12.1 You acknowledge that in ordering the Services you may provide Fulham with certain personal details about yourself ("Personal Data").  All Personal Data collected by Fulham using the Booking Confirmation or otherwise in connection with booking Services will only be held and used with care and in accordance any applicable legislation and in accordance with Fulham's privacy policy, which can be found at the following link http://www.fulhamfc.com/privacy-policy. 

Ground Regulations

GROUND REGULATIONS
Notice: Entry to the Stadium is expressly subject to acceptance by the visitor of these Ground Regulations and the rules and regulations of FIFA, UEFA, The Football Association and The Football League in respect of the relevant competition. The Ground Regulations incorporate the Club's Customer Charter, a copy of which can be found on the Club’s official website. Entry to the Stadium shall constitute acceptance of the Ground Regulations.
"Stadium" means this football stadium and all locations owned, occupied or utilised by the Club;
"Club" means Fulham Football Club Limited;
"Match" means any association football match (or any part or aspect of such a match) taking place at the Stadium;
"Material" means any audio, visual or audio-visual material or any information or data; and 
"Football Authorities" means The Football League, Premier League, Football Association, the Football Association of Wales, FIFA, UEFA and any other relevant governing body of association football from time to time. 


1 Notwithstanding possession of any ticket the Club, any police officer or authorised steward may refuse entry to (or eject from) the Stadium any person:

(a) that fails (or in the Club's reasonable opinion is likely to fail) to comply with these Ground Regulations or any reasonable instruction issued by a police officer or authorised steward; and/or

(b) whose presence within the Stadium is, or could (in the Club's reasonable opinion), constitute a source of danger, nuisance or annoyance to any other person.

2 On no account will admission be granted to a person who is the subject of a current Banning Order under the Football Spectators Act 1989 (as amended) or has been convicted of ticket touting offences under the Criminal Justice and Public Order 1994 (as amended).

3 The Club excludes to the maximum extent permitted by law any liability for loss, injury or damage to persons/property in or around the Stadium.

4 No guarantees can be given by the Club that a Match will take place at a particular time or on a particular date and the Club reserves the right to reschedule the Match without notice and without any liability whatsoever.

5 In the event of the postponement or abandonment of any Match, refunds (if any) will be made in accordance with the Club's Customer Charter.  The Club will have no further liability whatsoever, including (but not limited to) any indirect or consequential loss or damage, such as (but not limited to) loss of enjoyment or travel costs.

6 All persons seeking entrance to the Stadium acknowledge the Club's right to search any person entering the Stadium and to refuse entry to or eject from the Ground any person refusing to submit to such a search.

7 The following articles must not be brought within the Stadium - knives, fireworks, smoke canisters, air-horns, flares, weapons, dangerous or hazardous items, laser devices, bottles, glass vessels, cans, poles and any article that might be used as a weapon and/or compromise public safety. Any person in possession of such items will be refused entry to the Stadium.

8 Further, you may not bring into the Stadium any sponsorship, promotional or marketing materials save in respect of official club merchandise and/or other football related clothing worn in good faith nor may you offer (either free or for sale by any person) any goods (including literature) of any nature without the express written approval of a Director of the Club.

9 The use of threatening behaviour, foul or abusive language is strictly forbidden and may result in arrest and/or ejection from the Stadium.  In this event the Club may also impose a ban for one or more Matches (or an indefinite suspension or ban). 

10 Racial, homophobic or discriminatory abuse, chanting or harassment is strictly forbidden and will result in arrest and/or ejection from the Ground. In this event the Club may also impose a ban for one or more Matches (or an indefinite suspension or ban).

11 The following acts are offences under the Football (Offences) Act 1991 (as amended):

(a) the throwing of any object within the Ground without lawful authority or excuse;

(b) the chanting of anything of an indecent or racialist nature;

(c) the entry onto the playing area or any adjacent area to which spectators are not generally admitted without lawful authority or excuse.
Conviction may result in a Banning Order being made.

 

12 All persons entering the Stadium may only occupy the seat allocated to them by their ticket and must not move from any one part of the Stadium to another without the express permission or instruction of any steward, officer of the Club and/or any police officer.

13 Nobody may stand in any seating area whilst play is in progress. Persistent standing in seated areas whilst play is in progress is strictly forbidden and may result in ejection from the Stadium.

14 The obstruction of gangways, access ways, exits and entrances, stairways and like places is strictly forbidden. Nobody entering the Stadium shall be permitted to climb any structures within the Stadium.

15 Football League stadia are smoke-free and smoking is not permitted inside the Stadium.

16 Mobile telephones and other mobile devices are permitted within the Stadium PROVIDED THAT (i) they are used for personal and private use only (which, for the avoidance of doubt and by way of example only, shall not include the capturing, logging, recording, transmitting, playing, issuing, showing, or any other communication of any Material for any commercial purposes); and (ii) no Material that is captured by a mobile telephone or other mobile device may be published or otherwise made available to any third parties including, without limitation, via social networking sites.

17 Under the Sporting Events (Control of Alcohol etc) Act 1985 (as amended), the following are offences for which a person can be arrested by a police officer and conviction could result in a Banning Order being made:

(a) attempting to enter the Stadium or being inside the Stadium whilst drunk; or 

(b) being in possession of any intoxicating liquor, or bottle, can or other portable container and which could cause damage or personal injury, when entering the Stadium or in a public area of the Stadium from which the event can be directly viewed.

18 Any individual who has entered any part of the Stadium designated for the use of any group of supporters to which he does not belong may be ejected from the Stadium either for the purposes of his own safety or for any other reason.

19 Save as set out in paragraph 17 above, no person (other than a person who holds an appropriate licence) may capture, log, record, transmit, play, issue, show or otherwise communicate (by digital or other means) any Material in relation to the Match, any players or other persons present in the Stadium, nor may they bring into the Stadium or use within the Stadium (or provide to, facilitate or otherwise assist another person to use within the Stadium) any equipment or technology which is capable of capturing, logging, recording, transmitting, playing, issuing, showing or otherwise communicating (by digital or other means) any such Material. Copyright, database rights and any other intellectual property rights in any unauthorised recording or transmission is assigned (by way of present assignment of future rights) to the Club and The Football League. You further agree (if and whenever required to do so by the Club and/or The Football League) to promptly execute all instruments and do all things necessary to vest the right, title and interest in such rights to the Club and The Football League absolutely and with full title guarantee.

20 No goods (including literature) of any nature may be offered either free or for sale by any person within the Stadium without the express written permission of the Club.

21 Tickets are not transferable and may not be offered for sale without the prior written permission of the Club- or otherwise in accordance with the relevant ticket terms and conditions. Any tickets that are transferred are transferred subject to these Ground Regulations. Any tickets offered for sale may be confiscated by any steward, officer of the Club or any police officer. The Club reserves the right to refuse admission to or eject from the Stadium and/or "blacklist", any person who has offered for sale or transferred his/her ticket in contravention of the relevant ticket terms and conditions (and/or the holder of any ticket that has been transferred in contravention of the relevant ticket terms and conditions). Tickets remain the property of the Club at all times.

22 CCTV cameras are in use around and in the Stadium.  Body worn video cameras recording video and/or audio may also be used as appropriate, for example to record prohibited behaviours as referenced above in these Ground Regulations.  The Club may itself use or pass to the police or any Football Authority or other clubs, any recordings for use in any proceedings.

23 At all times whilst present in the Stadium, persons must comply with any and all instructions of any steward or officer of the Club and/or any police officer. Failure to comply with any instruction may lead to immediate ejection from the Stadium.

24 By entering the Stadium, all persons acknowledge that photographic images and/or video recordings (and/or stills taken from video recordings) may be taken of them and may also be used, by way of example and without limitation, in televised coverage of the game or by or on behalf of the Club or any Football Authority (or their commercial partners) for marketing, training or promotional purposes. Entry into the Stadium is confirmation that all persons have consented to such use of their image. If these images should feature an individual prominently the Club will make reasonable efforts to gain the consent of that person before publishing such images, however, if this is not possible, then entry into the Stadium shall be deemed consent unless the Club is notified in writing to the contrary.

25 Further to paragraph 24, if such person is under 18 years of age, the parent, guardian, or responsible adult who is accompanying them into the Stadium shall be deemed to have provided consent on their behalf.

26 Where entry to the Stadium is refused (or where any person is ejected from the Stadium) this may lead to further action by the Club including, but not limited to, the withdrawal of any season ticket (without reimbursement), Club Membership and other benefits.

Insurance

Our current Employer's and Public Liability Insurers are: 

Tokio Marine Europe Insurance Limited
60 Gracechurch Street
London
EC3V 0HR

All communications relating to Employer's Liability or Public Liability insurance matters should be sent to Tokio Marine Europe Insurance Limited at the above address.

All postal communications addressed to us relating to Liability insurance matters should be sent by first class post to:

Peter Limbert
General Counsel
Fulham Football Club
Training Ground
Motspur Park
New Malden
KT3 6PT

Photography

Please note that the following conditions shall apply in respect of any and all images, footage and/or features displayed on this website (together the “Images”), regardless of whether such Images are the property of the Club, the Press Association, BackPage Images or any of their respective partners:  

 

(a) the Images may only be used for personal use when visiting the website and (without limitation) the distribution or commercial exploitation of the Images in any manner is strictly prohibited;

(b) neither the Club, the Press Association, BackPage Images nor any of their respective partners (where applicable) gives any warranty as to the accuracy of the Images, nor that any part of such Images shall be uninterrupted; and

(c) notwithstanding the above, any use of the Images by any individual visiting the website shall be at such individual’s sole risk.

Retail Terms and Conditions

Returns Policy

Items can be returned within 28 days for a full refund or exchange for items of equivalent value, provided the item is still in its original condition and accompanied with an itemised receipt.

To return an item please include the merchandise with a completed returns slip. Please allow up to 14 working days for this to be processed.

Please ship the item to the following address:

Returns
Retail Warehouse
Motspur Park
New Malden
Surrey
KT3 6PT

Please note: For your protection we recommend that you use a recorded delivery service as we cannot be held responsible for goods not received.

If you require an exchange our returns department will be happy to process this for you. Please include written details with your returned goods.

Alternatively, phone our order hotline 0203 871 0815 (Monday-Saturday 9am-5pm; Sunday 11am-3pm; closed on weekend matchdays) and we will be happy to take your replacement order.

Defective Items: If the item is defective please contact Customer Services on 0203 871 0815 (Monday-Saturday 9am-5pm; Sunday 11am-3pm; closed on weekend matchdays).

All customers are asked to return the defective item(s) including both the merchandise and the delivery slip by a recorded delivery service, as we cannot be held responsible for goods not returned. We will refund you with reasonable costs of your return shipping charges if you include a receipt.

Please note the following exceptions to this policy:

DVDs, Videos, PC and PlayStation games, underwear, swimwear and pierced jewellery and items specially manufactured to your order can only be refunded or exchanged if the goods returned have been deemed to be faulty.

We are unable to refund or exchange any personalised shirt once it has been printed with a players name and number, this still applies in the event of a player leaving the football club and/or his number changing. A refund or exchange will be permitted if the garment is faulty.

All return and re-shipping charges are the Customer's liability.

We will refund shipping costs if there is a fault with the product. However, we cannot accept responsibility for return or re-shipping costs incurred when returning non-faulty items.

All items should be unworn and unused.

This does not affect your statutory rights.

Safeguarding Children and Adults at Risk

Fulham Football Club is committed to the wellbeing and safety of all children and young people who are under the Club’s care or utilising the Club’s facilities. It is the duty of all adults working at the Club to safeguard the welfare of children and young people by creating an environment that protects them from harm.

OUR COMMITMENT TO SAFEGUARDING

The aims of Fulham Football Club’s Safeguarding Children Policy are to:

  • Safeguard all Children and young people who interact with the Club.
  • Demonstrate best practice in the area of Safeguarding Children.
  • Positively reflect and promote the Club Values (Pioneers, Confident Custodians, Action Orientated, Open & Inclusive and Service Excellence) in regard to Safeguarding Children.
  • Develop a positive and pro-active welfare programme to enable all Children and young people to participate in an enjoyable and safe environment.
  • Encourage parents and other members of the Child or young person’s family to be involved in a positive relationship with the Club.
  • Ensure that coaches, parents and other adults who come in contact with Children and young people provide good role models of behaviour.
  • Promote high ethical standards throughout the Club.

The key principles underpinning this policy are:

  • The Child’s welfare is, and must always be, the paramount consideration.
  • All Children and young people have a right to be protected from abuse regardless of their age, gender, disability, culture, language, racial origin, religious beliefs or sexual identity.
  • All allegations of abuse or poor practice will be taken seriously and responded to efficiently and appropriately.

In order to achieve our aims we will:

  • Have an active Safeguarding Children Policy in place supplemented by additional guidance and training where appropriate (copy available upon request).
  • Adopt Safer Recruitment procedures, including Disclosure and Barring Service checks and reference checks where appropriate.
  • Ensure that one-to-one working in closed or isolated environments is avoided wherever possible.
  • Provide an Open and Inclusive environment in which Safeguarding can be discussed by both adults and young people alike.
  • Take a zero-tolerance approach to bullying.
  • Where, possible, seek parental consent for activities involving Children.
  • Ensure that all staff are aware of expected behaviours and conduct when working with Children and who they should contact if they have any concerns.
  • Ensure that Safeguarding Children forms an essential part of the Club’s induction programme for all new starters.

Please contact the Club for further information or assistance:

Safeguarding

Safeguarding Manager: Eleanor Rowland

Telephone: 0208 336 7454                                                                                              

Mobile: 07876 003 298

Email: erowland@fulhamfc.com

Equality

We at Fulham Football Club take the subject of Equality and Anti-Discrimination seriously. We are fully committed to equal opportunities for all individuals regardless of race, colour, religious beliefs, nationality, ethnic or national origin, gender, gender reassignment, sexual orientation, marital status, part-time status, age, disability or background. The Club realises that people are its most important asset and are in fact the only asset capable of giving the Club a long-term sustained competitive advantage. We are therefore fully committed to maximising people’s abilities by removing artificial and irrelevant barriers to our recruitment and promotion practices. This will ensure that we draw upon the widest pool of possible talent to benefit the business. We are also committed to maintaining a working environment free from bullying and harassment.

In addition to its commitment to Equality, Fulham Football Club does not tolerate discrimination of any kind based on race, colour, religious or cultural beliefs, nationality, ethnic or national origin, gender, gender reassignment, sexual orientation, marital status, part-time status, age, or disability.  In all of its business dealings - both internally with its staff and externally with its suppliers, fans and customers - the Club endeavours to comply with all applicable laws and regulations in relation to anti-discrimination, including (without limitation) the Human Rights Act and the Equality Act. And we will continue our commitment through continual updating of not only our policies and procedures but also our actions.