Club Charter

Supporters Charter 

Click here to view a copy of our Supporters Charter for season 2013/14.

Ground Regulations

Ground Regulations

Notice: Entry to the Ground is expressly subject to acceptance by the visitor of these Ground Regulations and the rules and regulations of FIFA, UEFA, The Football Association and The Football League in respect of the relevant competition. The Ground Regulations incorporate the Club's Customer Charter (if any). Entry to the Ground shall constitute acceptance of the Ground Regulations.

"Ground" means this football stadium and all locations owned, occupied or utilised by the Club.

"Club" means this football club.

"Match" means any association football match (or any part or aspect of such a match) taking place at the Ground.

"Material" means any audio, visual or audio-visual material or any information or data.

“Football Authorities” means The Football League, Premier League, Football Association, the Football Association of Wales, FIFA, UEFA and any other relevant governing body of association football

1                    Notwithstanding possession of any ticket the Club, any police officer or authorised steward may refuse entry to (or eject from) the Ground any person:

1.1                that fails (or in the Club's reasonable opinion is likely to fail) to comply with these Ground Regulations or any reasonable instruction issued by a police officer or authorised steward; and/or

1.2                whose presence within the Ground is, or could (in the Club's reasonable opinion), constitute a source of danger, nuisance or annoyance to any other person.

2                    On no account will admission be granted to a person who is the subject of a current Banning Order under the Football Spectators Act 1989 (as amended) or has been convicted of ticket touting offences under the Criminal Justice and Public Order 1994 (as amended).

3                    The Club excludes to the maximum extent permitted by law any liability for loss, injury or damage to persons/property in or around the Ground.

4                    No guarantees can be given by the Club that a Match will take place at a particular time or on a particular date and the Club reserves the right to reschedule the Match without notice and without any liability whatsoever.

5                    In the event of the postponement or abandonment of the Match, refunds (if any) will be made in accordance with the Club's Customer Charter. The Club will have no further liability whatsoever, including (but not limited to) any indirect or consequential loss or damage, such as (but not limited to) loss of enjoyment or travel costs.

6                    All persons seeking entrance to the Ground acknowledge the Club's right to search any person entering the Ground and to refuse entry to or eject from the Ground any person refusing to submit to such a search. 

7                    The following articles must not be brought within the Ground - knives, fireworks, smoke canisters, air-horns, flares, weapons, dangerous or hazardous items, laser devices, bottles, glass vessels, cans, poles and any article that might be used as a weapon and/or compromise public safety. Any person in possession of such items will be refused entry to the Ground.

8                    Further, you may not bring into the Ground any sponsorship, promotional or marketing materials save in respect of official club merchandise and/or other football related clothing worn in good faith nor may you offer (either free or for sale by any person) any goods (including literature) of any nature without the express written approval of the Management.

9                    The use of threatening behaviour, foul or abusive language is strictly forbidden and will result in arrest and/or ejection from the Ground. The Club may impose a ban for one or more Matches.

10                  Racial, homophobic or discriminatory abuse, chanting or harassment is strictly forbidden and will result in arrest and/or ejection from the Ground. The Club may impose a ban for one or more Matches.

11                  The following acts are offences under the Football (Offences) Act 1991 (as amended):

11.1              The throwing of any object within the Ground without lawful authority or excuse.

11.2              The chanting of anything of an indecent or racialist nature.

11.3              The entry onto the playing area or any adjacent area to which spectators are not generally admitted without lawful authority or excuse.

Conviction may result in a Banning Order being made.

12                  All persons entering the Ground may only occupy the seat allocated to them by their ticket and must not move from any one part of the Ground to another without the express permission or instruction of any steward, officer of the Club and/or any police officer.

13                  Nobody may stand in any seating area whilst play is in progress. Persistent standing in seated areas whilst play is in progress is strictly forbidden and may result in ejection from the Ground.

14                  The obstruction of gangways, access ways, exits and entrances, stairways and like places is strictly forbidden. Nobody entering the Ground shall be permitted to climb any structures within the Ground.

15                  Football League stadia are smoke-free and smoking is not permitted inside the Ground.

16                  Mobile telephones and other mobile devices are permitted within the Ground PROVIDED THAT (i) they are used for personal and private use only (which, for the avoidance of doubt and by way of example only, shall not include the capturing, logging, recording, transmitting, playing, issuing, showing, or any other communication of any Material for any commercial purposes); and (2) no Material that is captured by a mobile telephone or other mobile device may be published or otherwise made available to any third parties including, without limitation, via social networking sites.

17                  Under the Sporting Events (Control of Alcohol etc) Act 1985 (as amended), the following are offences for which a person can be arrested by a police officer and conviction could result in a Banning Order being made:

17.1              Attempting to enter the Ground or being inside the Ground whilst drunk;

17.2              Being in possession of any intoxicating liquor, or bottle, can or other portable container and which could cause damage or personal injury, when entering the Ground or in a public area of the Ground from which the event can be directly viewed.

18                  Any individual who has entered any part of the Ground designated for the use of any group of supporters to which he does not belong may be ejected from the Ground either for the purposes of his own safety or for any other reason.

19                  Save as set out in paragraph 16 above, no person (other than a person who holds an appropriate licence) may capture, log, record, transmit, play, issue, show or otherwise communicate (by digital or other means) any Material in relation to the Match, any players or other persons present in the Ground and/or the Ground, nor may they bring into the Ground or use within the Ground (or provide to, facilitate or otherwise assist another person to use within the Ground) any equipment or technology which is capable of capturing, logging, recording, transmitting, playing, issuing, showing or otherwise communicating (by digital or other means) any such Material. Copyright, database rights and any other intellectual property rights in any unauthorised recording or transmission is assigned (by way of present assignment of future rights) to the Club and The Football League. You further agree (if and whenever required to do so by the Club and/or The Football League) to promptly execute all instruments and do all things necessary to vest the right, title and interest in such rights to the Club and The Football League absolutely and with full title guarantee.

20                  No goods (including literature) of any nature may be offered either free or for sale by any person within the Ground without the express written permission of the Club.

21                  Tickets are not transferable and may not be offered for sale without the prior written permission of the Club. Any tickets that are transferred are transferred subject to these Ground Regulations. Any tickets offered for sale may be confiscated by any steward, officer of the Club or any police officer. The Club reserves the right to refuse admission to or eject from the Ground, any person who has transferred his/her ticket in contravention of the relevant ticket terms and conditions (and/or the holder of any ticket that has been transferred in contravention of the relevant ticket terms and conditions.) Tickets remain the property of the Club at all times.

22                  CCTV cameras are in use around and in the Ground and the Club may itself use or pass to the police or any Football Authority or other clubs, any recordings for use in any proceedings.

23                  At all times whilst present in the Ground, persons must comply with any and all instructions of any steward or officer of the Club and/or any police officer. Failure to comply with any instruction may lead to immediate ejection from the Ground.

24                  By entering the Ground, all persons are acknowledging that photographic images and/or video recordings (and/or stills taken from video recordings) may be taken of them and may also be used, by way of example and without limitation, in televised coverage of the game or by or on behalf of the Club or any Football Authority (or their commercial partners) for marketing, training or promotional purposes. Entry into the Ground is confirmation that all persons have consented to such use of their image. If these images should feature an individual prominently the Club will make reasonable efforts to gain the consent of that person before publishing such images, however, if this is not possible, then entry into the Ground shall be deemed consent unless the Club is notified in writing to the contrary. 

25                  Further to paragraph 24, if such person is under 18 years of age, the parent, guardian, or responsible adult who is accompanying them into the Ground shall be deemed to have provided consent on their behalf.

Refused entry to (or ejection from) the Ground may lead to further action by the Club including, but not limited to, the withdrawal of any season ticket (without reimbursement), Club Membership and other benefits. 

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Insurance

Our current Employer's and Public Liability Insurers are: 

Tokio Marine Europe Insurance Limited
60 Gracechurch Street
London
EC3V 0HR

All communications relating to Employer's Liability or Public Liability insurance matters should be sent to Tokio Marine Europe Insurance Limited at the above address.

All postal communications addressed to us relating to Liability insurance matters should be sent by first class post to:

Peter Limbert
General Counsel
Fulham Football Club
Training Ground
Motspur Park
New Malden
KT3 6PT

Tickets Terms and Conditions

Contract Formation


1.1 When you submit your order, you are offering to buy tickets at the price stated in accordance with the terms and conditions which, if accepted by us, will result in a binding contract. It is therefore important that you read and accept the terms and conditions before submitting the order.
1.2 Once you have completed your order, you will be asked to confirm that it is correct. If it is not, you can amend or cancel the order before submitting it. It is your responsibility to ensure it is correct before submission. You should note that payment will be taken when you click the "make payment" button. This does not indicate our acceptance of your offer, and will be refunded in the unlikely event that we refuse the offer.
1.3 We will send a confirmation email on receipt of your order. This is not an acceptance of your offer, but an acknowledgement that we have received the order, and that our Ticket Office are processing it. The contract between us will not be formed until we dispatch the tickets to the address as stated in your order.
1.4 Whilst we try to ensure that pricing and ticketing information on our website is correct at all times, errors may occasionally occur. If we discover an error in the price or nature of the ticket you have ordered, we will inform you as soon as possible, and give you the option of reconfirming your order at the correct price/specification or cancelling it. If we are unable to contact you, we will unfortunately have to treat the order as cancelled. If the order is cancelled, we will of course provide you with a full refund.
1.5 Season Ticket purchases made with a credit card will incur a processing fee of 1.75% of the total value of Season Tickets. No surcharge will be applied on debit card payments.
1.6 Concession and Junior tickets holders must bring photographic ID on matchday (limited to passport, photographic driving licence, freedom pass and EEC National Identity Card) to verify eligibility. Under 14s must be accompanied by an adult, 18 years and over.



SEASON TICKET CONDITIONS OF ISSUE


Issue of Season Ticket
1.1The issue of a Season Ticket and subsequent access to the Ground is subject to the Terms & Conditions of Entry.
1.2Season Tickets are for the use of supporters of the Club only. By applying for a Season Ticket and/or using the same you hereby warrant and represent that you are a supporter of the Club.


Admission to the Ground
2.1Use of a Season Ticket constitutes acceptance of the Terms & Conditions of Entry.
2.2A Season Ticket permits you to occupy at the Match the seat indicated on the Season Ticket or such other alternative seat of equal price as the Club may, from time to time, allocate to you at its reasonable discretion.
2.3Nothing in these Conditions of Issue shall constitute or imply any entitlement to occupy the seat indicated on the Season Ticket in any subsequent season.
2.4Save as set out in clause 2.5 below, you shall not bring into (or use within) the Ground any equipment which is capable of recording or transmitting (by digital or other means) any audio, visual or audio-visual material or any information or data in relation to a Match or any aspect of it. Any person acting in breach of this provision will be required to deliver up any tapes, films, disks or other recordings or data to the Premier League and/or the Club and the copyright in any such recording or transmission is herby assigned (by way of present assignment of future copyright pursuant to section 91 of the Copyright, Designs, and Patents Act 1988) to the Premier League
2.5Mobile telephones are permitted within the Ground, provided that they are used for personal and private use only.
2.6Save for official Club merchandise and/or other football related clothing worn in good faith, you shall not bring into, use or display within the Ground any sponsorship, promotional or marketing materials.
2.7You shall not offer or distribute (either free or for sale by any person) within the Ground any consumer article or commercial product of any nature. For the avoidance of doubt this clause shall not prevent the lawful distribution of text publications in any format which do not infringe clause 2.6 where both the content and the publication are lawful in all respects and do not in the Club's reasonable opinion constitute a threat to public order.
2.8The Club reserves the right to refuse admission to, or eject from, the Ground any person who fails to comply with the Terms & Conditions of Entry.


Use of Season Ticket
3.1 Season Tickets are issued for your sole use and you shall not resell, assign or (save as set out in clause 3.2 below) transfer or lend the Season Ticket or the benefit of it to any other person without the prior written consent of the Club. The reference to reselling the Season Ticket includes reference to offering to sell a Season Ticket, exposing a Season Ticket for sale, making a Season Ticket available for sale by another and advertising that a Season Ticket is available for purchase. For the avoidance of doubt (and by way of example only) this Season Ticket may not be offered as a prize in any promotion or competition nor transferred, lent or sold to any third party as part of a hospitality or travel package, given to a third party who agrees to buy another good or service, or used for any other commercial purpose, save as expressly authorised by the PL or the Club.
3.2 You may only resell or transfer the Season Ticket to a Guest with the express written consent of the Club given at the Club's absolute discretion. No such resale or transfer will be permitted except where the same takes place in respect of an individual match and in consideration of no payment or benefit in excess of the face value of a ticket to that Match and such transfer does not take place during the course of any business or for the purpose of facilitating any third party's business. Such resale or transfer to any Guest is hereby provided be subject to the Terms and Conditions of Entry which will (save for any rights to transfer under this clause) apply to that Guest as if he/she was the original purchaser of the Season Ticket (and you must inform the Guest of this).
3.3 The unauthorised sale or disposal of tickets is a criminal offence under section 166 of the Criminal Justice and Public Order Act 1994, as amended by the Violent Crime Reduction Act 2006. The Club will inform the police when it becomes aware that Season Tickets are being sold illegally and will press charges to be brought against those breaking this law. If you are convicted of a ticket touting offence, or we reasonably suspect you have committed a ticketing offence, we will notify the Premier League who may in turn notify other Premier League Clubs and/or the UK Football Policing Unit. The information that we share may include your personal details, information about the offence and about ticket purchases (including payment details). We will use this to identify and prevent ticketing offences and disorder at matches.
3.4 The Season Ticket will remain the property of the Club at all times and must be produced together with evidence of your identity if required to do so by any official, steward or employee of the Club or any police officer. The Club reserves the right to require the immediate return of the Season Ticket at any time.
3.5 Any Season Ticket obtained or used in breach of the Terms & Conditions of Entry shall be automatically void and all rights conferred or evidenced by such Season Ticket shall be nullified. Misuse of this Season Ticket may result in the holder being refused entry to, or ejected from, the Ground in respect of a particular Match and/or the cancellation and withdrawal of this Season Ticket. In the event of any cancellation and withdrawal in accordance with this clause 3.5, no refund shall be payable to the holder in respect of any unexpired portion of the Season Ticket. The Club further reserves its right to take any legal action against any person(s) as it sees fit in connection with such matters, including a claim for an account of profits made from an unauthorized use of the Season Ticket.


Changes to Dates, Refunds & Exchanges
4.1 No guarantees can be given by the Club that a Match will take place at a particular time or on a particular date. The Club reserves the right to reschedule any Match without notice and without any liability whatsoever. Your Season Ticket will enable you to attend the re-arranged Match.
4.2 The Club will have no further liability whatsoever, including (but not limited to) any indirect or consequential loss or damage, loss of enjoyment or travel costs.


Lost or Stolen Season Tickets
5.1 In order to gain admission to the Ground the Season Ticket must be presented in its entirety at every Match. If applicable, the numbered vouchers must be torn from Season Ticket books in the presence of the turnstile operator/attendant.
5.2 In the event that you forget your Season Ticket in respect of any individual Match, the Club shall not be obliged to admit you or issue any other form of ticket for that Match. If a match-day duplicate ticket is issued, the Club may require payment of a non-refundable administration charge.
5.3 If, in the Club's opinion, a Season Ticket is damaged, lost, stolen or destroyed, a duplicate Season Ticket shall be issued by the Club as soon as reasonably practicable after the payment of a non-refundable administration charge. Only one duplicate Season Ticket will be issued to you per season and you will be required to sign a document confirming that the original Season Ticket is damaged, lost, stolen or destroyed and indemnifying the Club against any direct or indirect consequences of such matter having been falsely represented or stated to the Club.
5.4 Should any Season Ticket when applied for not arrive in the post after purchase, you will be required to sign a document confirming this and undertaking to immediately return the original Season Ticket to the Club should it come into your possession at any time. There will be no charge for the issue of a duplicate Season Ticket in this instance.


Change of Address
If you change your address during the season you must notify the Club as soon as reasonably practicable.

Cancellation & Withdrawal of Season Ticket
7.1Without prejudice to any other remedies it may have, the Club shall have the right in the case of any serious or persistent breach of the Terms & Conditions of Entry to cancel and withdraw your Season Ticket. In the event of such cancellation no refund will be paid in respect of any unexpired portion of the Season Ticket. Without prejudice to the general nature of the above the following actions shall constitute serious breach of the Terms & Conditions of Entry:

7.1.1 smoking in designated non-smoking areas;
7.1.2 persistent standing in seated areas whilst the Match is in progress;
7.1.3 sale or transfer (save as permitted) of this Season Ticket to any person;
7.1.4 deliberate misuse of the Season Ticket;
7.1.5 the supply of any misleading or incorrect information in any application;
7.1.6 persistent swearing during the Match;
7.1.7 the throwing of any object within the Ground without lawful authority or excuse;
7.1.8 the chanting of anything of an indecent or racist nature;
7.1.9 any misrepresentation in relation to clause 1.2;
7.1.10 breach of the terms of any Membership;
7.1.11 any failure to pay or default of payment in respect of any sums owing to the Club (or any third party) in respect of this Season Ticket.
7.2In the event that your Season Ticket is withdrawn or cancelled the Club reserves the right to exclude you from any membership scheme maintained or organised by the Club and/or to disqualify you from applying for any Match ticket or season ticket at its discretion.


Exclusion of Liability
To the maximum extent permitted by law, the Club hereby excludes any liability for loss, injury or damage to persons/property in or around the Ground.


Governing Law
These Conditions of Issue shall be governed by and construed in accordance with the laws of England and Wales. The parties hereby submit to the exclusive jurisdiction of the Courts of England and Wales.


Definitions
In the Conditions of Issue the following words and phrases shall have the following meanings:

"Conditions of Issue" means these terms and conditions governing the issue and use of a Season Ticket.
"Ground" means the football Ground and all other locations owned, occupied or utilised by the Club.
"Ground Regulations" means those ground regulations issued by the Club from time to time that set out the terms and conditions upon which spectators are granted entry to the Ground (copies of which are enclosed).
"Guest" means a relative, friend, colleague and/or companion to the disabled who would be entitled to purchase a Season Ticket under the Terms and Conditions of Entry.
"Match" means any Premier League football match in which the Club participates and that takes place at the Ground during Season 2011-2012.
"Season Ticket" means a season ticket booklet (and all or any component vouchers therein) or any season ticket smartcard (and/or any rights arising out of or in connection with any of the foregoing) for admission to Matches.
"Terms & Conditions of Entry" means each of the rules and regulations of FIFA, UEFA, The Football Association, The Football Association Premier League Limited and The Football League; the Ground Regulations; and the Conditions of Issue (all of which are available from the Club on request).


MEMBERSHIP CONDITIONS OF ISSUE 

1. Fulham membership cards are not transferable. A membership card is only valid when used by the person to whom it is registered. Any breach of this term will entitle the club to demand the surrender and cancellation of the membership card with no refund issued.

2. The membership card remains the property of Fulham FC. Membership cards may not be sold, exploited for commercial use, or used for promotional purposes or campaigns without the express written permission of the club. 

3. All Fulham membership schemes are seasonal. The respective fee for each membership is therefore valid for one season only. Memberships purchased for use during season 14/15 shall expire on 31 May 2015.

4. The membership fee is for one season. The fee will not be reduced for new applicants wishing to join at any point once the season is underway. 

5. The club cannot accept any responsibility for membership cards that are lost or destroyed. Lost membership cards should be reported immediately to the Membership Department on 0843 208 1234 (option 2). Replacements will only be issued in special circumstances and at a cost of £5. 

6. All members who purchase tickets must at all times comply with Fulham FC Ground Regulations, Supporters’ Charter and match ticket terms and conditions. Any violation of these or any other material act or omission by you or on your behalf which Fulham FC considers in its absolute discretion compromises the safety or enjoyment of any match and/or which in any way brings Fulham FC into disrepute may result in membership being withdrawn or cancelled.

7. All Adult membership applicants based in the UK must be on the electoral register and living at the address given on application. Fulham FC reserves the right to refuse an application if the name of the applicant is not registered at their stated address. The club also reserves the right to cancel without refund any memberships that are discovered to be registered to addresses that are not the primary residence of the card holder. 

8. The Club reserves the right to make a decision whether in the event of a cup-tie members joining once the draw has taken place are eligible to obtain ticket priority for that fixture. 

9. Fulham membership gives ticket priority at the same time as Season Ticket Holders for home games in the Sky Bet Championship and after Season Ticket Holders for away games, unless Loyalty Points are used as a means of determining eligibility.

10. Adult membership provides the registered member with a £5 discount on all home Sky Bet Championship match tickets. To receive this discount, tickets must be purchased before 5pm the day prior to the chosen fixture.

11. Supporters must purchase their membership in an earlier transaction to receive the £5 discount. The match ticket discount cannot be applied when Membership is made in the same transaction.

12. The £5 adult match ticket discount is applied to the adult member’s ticket only.

13. The number of tickets available to purchase by individual members may vary on a match-to-match basis. It is the responsibility of the member to find out when tickets go on sale for each game, when the members' priority booking period commences and how many tickets they are able to purchase for that game. The club will use its reasonable endeavours to ensure that every available club communication channel is utilised to provide ticketing information. 

14. A maximum of 4 membership cards may be used in one transaction (i.e. no more than 4 cards can be presented in one application). 

15. Fulham membership does not guarantee a ticket to each game and Fulham shall accept no liability whatsoever for any failure of a person to purchase a match ticket by virtue of his/her membership. It is recommended that you book your ticket at your earliest convenience to maximise your chances of purchasing a ticket for a match. 

16. All rights to priority regarding ticket sales for away games are at the discretion of the Club and membership does not guarantee tickets for any specific game.

17. Access for selected away match tickets will follow Season Ticket Holders, the Club will identify these on a match-by-match basis.

18. If Fulham FC suspects for any reason that the card is being used fraudulently or in bad faith to obtain match tickets, then the club retains the right to withdraw membership and/or ban the offending individual(s) from the Club.

19. Ticket priority for Junior Members extends only to applications for Junior tickets. Junior Memberships may be linked to Adult Memberships by ‘Friends & Family’ to consolidate a ticketing allowance.

20. No refunds will be given in respect of membership fees, including where membership is withdrawn under clause 6 or 18 of these Terms and Conditions. 

21. If you are convicted of a ticketing offence, or we suspect you have committed a ticketing offence, we will notify the Football League and / or Sky Bet Championship and/or any other relevant authority, who in turn may notify the UK Football Policing Unit. The information that we share may include your details, information about the offence and about ticket purchases. We will use this to identify and prevent ticketing offence and disorder at matches. If you have any queries about this, please contact our Ticket Office 

22. Memberships will be processed within 10 working days. Cards and Welcome Packs (if applicable) may take longer to arrive.

23. You should check these Terms and Conditions regularly to ensure that you are aware of any amendments.  They will be available at www.fulhamfc.com.  The club reserves the right to make such amendments from time-to-time, in which case they shall be binding upon you in such amended form. 

24. Any Junior Membership prizes won over the season are non-transferable, and can not be used in place of something else.

HOME MATCH TICKET CONDITIONS OF ISSUE 

1. Issue of Home Match Ticket

1.1 The issue of a Home Match Ticket and subsequent access to Craven Cottage (the “Ground”) is subject to these Conditions of Issue (the “Conditions”) and the Terms & Conditions of Entry, each as in force from time-to-time and which are available on the Club’s website at www.fulhamfc.com or upon written request.

1.2 By purchasing a Home Match Ticket you are required to agree and shall be deemed to have agreed to the Conditions and the Terms & Conditions of Entry at the point of purchase.  For the avoidance of doubt, any person who purchases a Home Match Ticket on your behalf shall be deemed to be acting with the full authority of you and with authority to agree to the Conditions and the Terms & Conditions of Entry on your behalf.

1.3 Home Match Tickets are for the use of supporters of the Club only.  By applying for a Home Match Ticket and/or using the same you hereby warrant and represent that you are a supporter of the Club.

2. Admission to the Ground

2.1 A Home Match Ticket permits you to occupy at the Match at the seat indicated on the Home Match Ticket or at such other alternative seat of equal price as the Club may allocate to you at its absolute discretion.

2.3 Nothing in these Conditions or in the Terms & Conditions of Entry shall constitute or imply any entitlement on your behalf to occupy the seat indicated on the Home Match Ticket at any time other than during the Match, including in respect of any subsequent Match in any season.

2.4 Save as set out in clause 2.5 below, you shall not bring into (or use within) the Ground any equipment which is capable of recording or transmitting (by digital or other means) any audio, visual or audio-visual material or any information or data in relation to a Match or any aspect of it. Any person acting in breach of this provision will be required to deliver up any tapes, films, disks or other recordings or data to the Club and/or the Football League and the copyright in any such recording or transmission is hereby assigned (by way of present assignment of future copyright pursuant to section 91 of the Copyright, Designs, and Patents Act 1988) to the Club and the Football League, as appropriate.

2.5 Mobile telephones are permitted within the Ground, provided that they are used for personal and private use only.

2.6 Save for official Club merchandise and/or other football-related clothing worn in good faith, you shall not bring into, use, display, sell or offer for sale within the Ground any sponsorship, promotional or marketing materials.

2.7 You shall not offer or distribute (either free or for sale by any person) within the Ground any consumer article or commercial product of any nature. For the avoidance of doubt this clause shall not prevent the lawful distribution of text publications in any format which do not infringe clause 2.6 where both the content and the publication are lawful in all respects and do not in the Club's reasonable opinion constitute a threat to public order.

2.8 The Club reserves the right, without liability to you, to refuse admission to, or eject from, the Ground any person who fails to comply with any of the Conditions or the Terms & Conditions of Entry or any one of them.

3. Use of Home Match Ticket

3.1 The Home Match Ticket is issued for your sole use and you shall not resell, offer for sale, assign or (save as set out in clause 3.3 below) transfer the Home Match Ticket or the benefit of it to any other person without the prior written consent of the Club.  Any reference to reselling the Home Match Ticket in these Conditions includes reference to offering to sell a Home Match Ticket, exposing a Home Match Ticket for sale, making a Home Match Ticket available for sale by another and advertising that a Home Match Ticket is available for purchase. For the avoidance of doubt (and by way of example only) this Home Match Ticket may not be offered as a prize in any promotion or competition or transferred, lent or sold to any third party as part of a hospitality or travel package, given to a third party who agrees to buy another good or service or used for any other commercial purpose save as expressly authorised by the Football League and/or the Club.

3.2 The unauthorised sale or disposal of tickets is a criminal offence under section 166 of the Criminal Justice and Public Order Act 1994, as amended by the Violent Crime Reduction Act 2006. The Club will inform the police when it becomes aware that tickets are being sold illegally and/or without authorisation and will press for charges to be brought against those responsible.  If you are convicted of a ticket touting offence, or we reasonably suspect you have committed a ticketing offence, we will notify the Football League who may in turn notify other Football League Clubs and/or the UK Football Policing Unit.  The information that we share may include your personal details, information about the offence and about ticket purchases (including payment details). We will use this to identify and prevent ticketing offences and disorder at matches.

3.3 If more than one Home Match Ticket is issued to you, one Home Match Ticket must be retained by you for personal use (subject to the provisions below) and the remainder may be transferred to your Guest(s) for his/her personal use only PROVIDED THAT such transfer takes place in consideration of no payment or benefit in excess of the face value of the Home Match Ticket, and such transfer does not take place in the course of any business or for the purpose of facilitating any third party's business.  Such transfer to any Guest will be subject to these Conditions and the Terms & Conditions of Entry which will (save for any rights to transfer under this clause or any rights to a refund under clause 4.3) apply to the Guest as if he were the original purchaser of the Home Match Ticket (and you must inform the Guest of this).  You will provide the name and address of your Guest(s) when asked to do so by any official, steward or employee of the Club or any police officer. In the event that you and/or your Guest are unable to use any Home Match Ticket then you may transfer that Home Match Ticket(s) to a natural person who is known to you personally who would be entitled (under the Terms & Conditions of Entry) to purchase such Home Match Ticket and attend such Match PROVIDED THAT such transfer takes place in consideration of no payment or benefit in excess of the face value of the Home Match Ticket, and such transfer does not take place in the course of any business or for the purpose of facilitating any third party's business. Such transfer must not be to a supporter of the away club at any Match and will in any event be subject to the Terms & Conditions of Entry which will (save for any rights to transfer under this clause or any rights to a refund under clause 4.3) apply to the transferee as if he were the original purchaser of the Home Match Ticket (and you must inform the transferee of this). You will provide the name and address of the transferee when asked to do so by any official, steward or employee of the Club or any police officer.

3.4 The Home Match Ticket will remain the property of the Club at all times and must be produced together with evidence of your identity if required to do so by any official, steward or employee of the Club or any police officer. The Club reserves the right to require the immediate return of the Home Match Ticket at any time.

3.5 Any Home Match Ticket obtained or used in breach of these Conditions and/or the Terms & Conditions of Entry shall be automatically void and all rights conferred or evidenced by such Home Match Ticket shall be nullified.  Misuse of this Home Match Ticket may result in the holder being refused entry to, or ejected from, the Ground in respect of a particular Match and/or the cancellation and/or withdrawal of this Home Match Ticket. In the event of any cancellation and withdrawal in accordance with this clause 3.5, no refund shall be payable.  The Club further reserves its right to take any legal action against any persons as it sees fit in connection with such matters, including a claim for an account of profits made from an unauthorised use of the Home Match Ticket.

4. Changes to Dates, Refunds & Exchanges

4.1 No guarantees can be given by the Club that the Match will take place at a particular time or on a particular date. The Club reserves the right to abandon, postpone and/or reschedule any Match without notice and save as set out in Clause 4.2, such abandonment,  postponement and/or rescheduling shall be without any liability to you whatsoever (including without limitation in relation to any loss, damage, costs or expenses suffered or incurred by you).

4.2 In the event of the abandonment, postponement or rescheduling of any Match, you will, subject to clause

4.3, be entitled to receive either a full refund (including any booking fee paid) or the equivalent ticket for the subsequent rescheduled Match via such application procedure as the Club stipulates. The Club will have no further liability to you whatsoever, including (but not limited to) any indirect or consequential loss or damage, costs or expenses or loss of enjoyment or travel costs suffered or incurred by you.

4.3 In order to obtain a refund, the Home Match Ticket must be returned to the Club's ticket office within 7 days of the abandonment or rescheduling announcement (which shall be made on the Club’s website at www.fulhamfc.com, where possible) provided that this is still more than 7 days before the rescheduled date.  Tickets that include hospitality are subject to their own terms and conditions. It is the responsibility of the ticket holder to check the date and kick off time of matches. A refund will only be issued on production of identification that the individual requesting the refund is the person to whom the Home Match Ticket was originally sold. For the avoidance of doubt, the Club shall have the final decision as to whether to issue a refund shall be under clause 4.2 or 4.3 and such decision shall be final and binding.

5. Lost or Stolen Home Match Tickets

5.1 In order to gain admission to the Ground the Home Match Ticket must be presented in its entirety at the Match.

5.2 The Club shall not be obliged to issue any replacement for a lost, stolen or destroyed Home Match Ticket.

6. Cancellation & Withdrawal of Home Match Ticket

6.1 Without prejudice to any other remedies it may have, the Club shall have the right in the case of any serious or persistent breach of these Conditions and/or the Terms & Conditions of Entry, to cancel and withdraw any Home Match Ticket issued to you.  In the event of such cancellation no refund will be paid.  A non-exhaustive list of actions which shall constitute serious breach of the Terms & Conditions of Entry is as follows:

6.1.1 smoking in designated non-smoking areas;
6.1.2 being (or appearing to be) intoxicated by reason of any substance (whether alcohol, drugs or otherwise);
6.1.3 persistent standing in seated areas whilst the Match is in progress;
6.1.4 the sale or transfer (save as permitted) of a Home Match Ticket to any person;
6.1.5 the possession or display of a banner or flag that bears material or slogans that are offensive, obscene, abusive or racist;
6.1.6  the supply of any misleading or incorrect information in any application for a Home Match Ticket;
6.1.7 the use of foul, obscene, abusive and/or racist language and/or gestures;
6.1.8 the throwing of any object within the Ground that may cause injury or damage to people or property without lawful authority or excuse;
6.1.9 the chanting of anything of an indecent or racist nature;
6.1.10 fighting or engaging in and/or inciting violence;
6.1.11 bringing into the Ground (or using within the Ground): illegal drugs, other illegal substances, fireworks, firecrackers, smoke canisters, air horns, flares, laser devices, bottles, glass vessels or any item that might be used as a weapon or compromise public safety;
6.1.12 entering the playing area or any adjacent area to which spectators are not generally admitted without lawful authority or excuse;
6.1.13 any failure to pay or default of payment in respect of any sums owing to the Club (or any third party) in respect of any Home Match Ticket;
6.1.14 any abuse of staff, whether physical, verbal or in writing and whether in person, online or in any other forum and whether before, during or after any Match; 
6.1.15 any form of indecent exposure or streaking at a Match, an Away Match or any Other Club Match.
6.1.16 any breach of the Terms and Conditions of Entry

6.2 In the event that your Home Match Ticket is withdrawn or cancelled the Club reserves the right to exclude you from any membership scheme maintained or organised by the Club and/or to disqualify you from applying for any Match ticket or season ticket at its discretion.

7. Exclusion of Liability

Save that the Club does not seek to avoid or limit its liability in respect of death or personal injury caused by its negligence, to the maximum extent permitted by law, the Club hereby excludes any liability for loss, injury or damage to persons/property in or around the Ground.

8. Governing Law

These Conditions of Issue shall be governed by and construed in accordance with the laws of England and Wales. The parties hereby submit to the exclusive jurisdiction of the Courts of England and Wales.

9. Definitions
In the Conditions of Issue the following words and phrases shall have the following meanings:

• "Conditions " means these terms and Conditions of Issue, which govern the issue and use of a Home Match Ticket.
• "Ground" means the Club’s Stadium at Craven Cottage, London SW6 6HH and all other locations owned, occupied or utilised by the Club.
• "Ground Regulations" means those ground regulations issued by the Club from time to time that set out the terms and conditions upon which spectators are granted entry to the Ground.
• "Guest" means a relative, friend, colleague and/or companion to the disabled who would be entitled to purchase a Home Match Ticket under the Terms and Conditions of Entry.
• "Match" means any Football League or other match in which the Club participates and that takes place at the Ground during Season 2014-2015.
• "Home Match Ticket" means a printed paper ticket or other form of ticket (and/or any rights arising out of or in connection with the foregoing) for admission to a Match.
• "Terms & Conditions of Entry" means each of the rules and regulations of FIFA, UEFA, The Football Association, The Football League; the Ground Regulations and the Supporters’ Charter.

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Retail Terms and Conditions

Returns Policy

Items can be returned within 28 days for a full refund or exchange for items of equivalent value, provided the item is still in its original condition and accompanied with an itemised receipt.

To return an item please include the merchandise with a completed returns slip. Please allow up to 14 working days for this to be processed.

Please ship the item to the following address:

Returns
Retail Warehouse
Motspur Park
New Malden
Surrey
KT3 6PT

Please note: For your protection we recommend that you use a recorded delivery service as we cannot be held responsible for goods not received.

If you require an exchange our returns department will be happy to process this for you. Please include written details with your returned goods.

Alternatively, phone our order hotline +44 (0) 843 208 1223 and we will be happy to take your replacement order.

Defective Items:If the item is defective please contact Customer Services on +44 (0) 843 208 1223.

All customers are asked to return the defective item(s) including both the merchandise and the delivery slip by a recorded delivery service, as we cannot be held responsible for goods not returned. We will refund you with reasonable costs of your return shipping charges if you include a receipt.

Please note the following exceptions to this policy:

DVDs, Videos, PC and PlayStation games, underwear, swimwear and pierced jewellery and items specially manufactured to your order can only be refunded or exchanged if the goods returned have been deemed to be faulty.

We are unable to refund or exchange any personalised shirt once it has been printed with a players name and number, this still applies in the event of a player leaving the football club and/or his number changing. A refund or exchange will be permitted if the garment is faulty.

All return and re-shipping charges are the Customer's liability.

We will refund shipping costs if there is a fault with the product. However, we cannot accept responsibility for return or re-shipping costs incurred when returning non-faulty items.

All items should be unworn and unused.

This does not affect your statutory rights.

Safeguarding Children and Adults at Risk

Fulham Football Club is committed to the wellbeing and safety of all children and young people who are under the Club’s care or utilising the Club’s facilities. It is the duty of all adults working at the Club to safeguard the welfare of children and young people by creating an environment that protects them from harm.

OUR COMMITMENT TO SAFEGUARDING

The aims of Fulham Football Club’s Safeguarding Children Policy are to:

  • Safeguard all Children and young people who interact with the Club.
  • Demonstrate best practice in the area of Safeguarding Children.
  • Positively reflect and promote the Club Values (Pioneers, Confident Custodians, Action Orientated, Open & Inclusive and Service Excellence) in regard to Safeguarding Children.
  • Develop a positive and pro-active welfare programme to enable all Children and young people to participate in an enjoyable and safe environment.
  • Encourage parents and other members of the Child or young person’s family to be involved in a positive relationship with the Club.
  • Ensure that coaches, parents and other adults who come in contact with Children and young people provide good role models of behaviour.
  • Promote high ethical standards throughout the Club.

The key principles underpinning this policy are:

  • The Child’s welfare is, and must always be, the paramount consideration.
  • All Children and young people have a right to be protected from abuse regardless of their age, gender, disability, culture, language, racial origin, religious beliefs or sexual identity.
  • All allegations of abuse or poor practice will be taken seriously and responded to efficiently and appropriately.

In order to achieve our aims we will:

  • Have an active Safeguarding Children Policy in place supplemented by additional guidance and training where appropriate (copy available upon request).
  • Adopt Safer Recruitment procedures, including Disclosure and Barring Service checks and reference checks where appropriate.
  • Ensure that one-to-one working in closed or isolated environments is avoided wherever possible.
  • Provide an Open and Inclusive environment in which Safeguarding can be discussed by both adults and young people alike.
  • Take a zero-tolerance approach to bullying.
  • Where, possible, seek parental consent for activities involving Children.
  • Ensure that all staff are aware of expected behaviours and conduct when working with Children and who they should contact if they have any concerns.
  • Ensure that Safeguarding Children forms an essential part of the Club’s induction programme for all new starters.

Please contact the Club for further information or assistance:

Safeguarding Manager

Paul Milne
Telephone: 0208 336 7528                                                                                               
Mobile: 07787 698 147
Email: safeguarding@fulhamfc.com