Is the Ticket Office open on a matchday?
The Ticket Office is always open on the day of a Home game. In general terms the opening times are as follows:
Saturday / Sunday 3:00pm kick-off or earlier 9:30am
Saturday / Sunday 5:00pm kick-off or later 11:30am
Midweek All kick-off times 9am
The Ticket Office remains open until the end of the first-half. On occasion the Ticket Office will reopen after the match has ended, but usually it remains closed.
You can call the Ticket Office until 2 hours prior to kick-off on 0843 208 1234 (option 3). Calls will cost 7 pence per minute plus your telephone company's access charge.
You can visit the Ticket Office in person to purchase tickets, upgrade Season Ticket seats, collect match tickets (prior to the mobile Collection Units opening), or for assistance with any ticket or Access Card related problems or queries.
To help prioritise matchday queries, in the final hour before kick-off the Ticket Office staff will only handle problems or questions relating to that days game.
An Information Steward is placed at the head of the Ticket Office queue to assist with queries and to advise if you are able to join the line for assistance with your particular question or ticketing issue.
Subject to availability match tickets will sometimes be available for that days’ game. On occasion cash turnstiles will be in operation at selected areas of the stadium. If you haven’t booked a seat in advance, it is always best to check in the first instance with a Steward before queuing at the Ticket Office.
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