How do I set-up a Quick Pass account?
Visit our dedicated portal at fulhamfc.com/quickpass
You will need your individual access card number in order to establish an account. You will find this on the front of your Season Ticket/Membership card, on the bottom right hand corner.
You will also be asked to select a password and to add relevant Credit/Debit card details.
Can I only access my account online?
Yes. Quick Pass is designed to provide simple, online self-service via our dedicated portal.
If you do need information or assistance with your account, then please contact our Supporter Relations team during advertised working hours.
How do I add funds to my Quick Pass account?
From your Quick Pass account homepage, select ‘Top Up’ from the side bar menu.
When should I top up my account?
You must keep your account balance topped up in order to use Quick Pass on matchdays. Your balance cannot be topped up once you are inside the stadium, unless you add the ‘Auto Top-Up’ feature.
What methods of payment can I use to top up my Quick Pass account?
Most major credit or debit cards can be used to top up your online account. There is no booking charge or handling fee.
It is not possible to top up you account using cash, cheque or any other payment method.
How quickly will the top up be reflected in my Quick Pass account balance?
You will immediately see your top up reflected in your account balance. Auto top-ups will be triggered when necessary, adding funds in time for you to make your next purchase.
How do I check my balance?
From your Quick Pass account homepage, select ‘Balance’ from the side bar menu.
What is Auto Top-up?
Auto Top-up maximises the convenience of Quick Pass by automatically adding to your funds whenever your account balance drops below a pre-set level.
You specify your own minimum balance. Funds will then be transferred from your stored credit/debit card, directly to your Quick Pass account whenever they are required.
How do I view my transaction history?
From your Quick Pass account homepage, select ‘Transaction History’ from the side bar menu.
Can I transfer funds from one card to another?
No. Each access card must be registered individually and account balances are not transferrable.