Membership FAQs

1. Which Membership is right for me?
2. What benefits do I receive?
3. Do I receive a Welcome Pack?
4. Why is the Mini Fulhamites package limited?
5. Can a Junior Membership be used to purchase adult tickets?
6. Will my ticket be loaded onto my Membership card?
7. Can I use my Membership to buy tickets for someone else?
8. Can I link my Membership to Members who are my friends and/or family?
9. How many tickets can I buy?
10. When can I buy tickets?
11. Is there a limit to the number of Memberships that can be used in one transaction?
12. How do I know when tickets are going on sale?
13. Do I get discounts on home tickets?
14. I am trying to buy a Membership and a match ticket online, but can’t see my discount – why?
15. Can I use my Membership card at away grounds?
16. How long is my Membership valid?
17. I was a Fulham Member in 2013/14, do I need to buy a new Membership?
18. What has happened to ‘Ticket Priority’ and ‘Digital’?
19. I’m currently 15 years old but will be 16 by the time the new season starts: what type of Membership do I buy?
20. How can I buy Membership?
21. How long does a Membership take to process/become active?
22. What happens if I lose my Membership card?
23. Is Membership a guarantee that I'll be able to purchase tickets big games?
24. Do you require proof of age for Junior Members?
25. Will I receive a printed copy of Fultime?
26. How will I receive and access my Fultime?
27. Do I have access to viagogo?
28. Can I buy Membership for someone else as a gift?
29. Is the Membership fee refundable?
30. Can the Club cancel my Membership?
31. I've moved house, how do I update my details?

Which Membership is right for me?

The Fulham Faithful is split into a variety of different categories, with each tier offering different incentives and benefits.

Adults

Faithful Membership – Get closer to Fulham with exclusive access to match tickets and offers throughout the season, including a £5 discount on all home Sky Bet Championship match tickets. Receive all the latest Club information delivered to your inbox as well as a digital copy of the Club's popular Fultime magazine and exclusive monthly Member's eNewsletter. You’ll also have the right, along with only Season Ticket Holders, to attend fan events across the campaign, and cast your vote in the Official Player of the Season Award.

Juniors

Formation (11-15 years), for our older junior supporters. This guarantees you an official Membership Pack, access to those all-important match tickets, exclusive offers, competitions and event invitations throughout the season, as well as the Club's Junior Supporters' bi-annually published digital magazine, Halftime.

Fulhamites (4-10 years), Members of this group will receive a great Welcome Pack, access to match tickets, exclusive ticket and retail offers, prizes and invitations to attend events throughout the season, and the Club's Junior Supporters' bi-annually published digital magazine, Halftime.

Mini-Fulhamites (0-3 years), for our youngest supporters. New for 2014/15, juniors under three can now sign up to our free package. Members of this group will receive a great Welcome Pack, as they embark on the first stage of being future Whites supporters!

Internationals 

No matter where you live in the world, you can still join any of our junior and adult membership packages for the same price. We also offer the opportunity for supporters to set up their own International Members Club, or alternatively join an existing one. Click here for more information.


What benefits do I receive?

A full list of benefits for each type of Membership, can be found online.

Do I receive a Welcome Pack?

Junior Members – ‘Mini-Fulhamites’, 'Fulhamites' and 'Formation' - will receive a Welcome Gift Pack filled with goodies, as part of their registration. Delivery is expected for early August. All information will be posted on fulhamfc.com/membership.

There is no Welcome Pack as such for Adult Faithful Members, however they will receive a welcome letter along with their Membership cards.

Why is the Mini Fulhamites package limited?

This season we’re launching our first free membership package, and as such the initial launch is limited. Should the limit be reached, a decision will be made whether further Mini-Fulhamites membership become available later in the season. 

Can a Junior Membership be used to purchase adult tickets?

Yes, however the first ticket purchased will always be a junior ticket.

Tickets are available for the junior member friends and family can be purchased with a Junior Membership. 

Will my ticket be loaded onto my Membership card?

Yes, the ticket you purchase for yourself will be automatically loaded onto your Membership card.

Additionally purchased tickets will be supplied as paper tickets, and will either be posted to you, or can be collected from the Fulham Ticket Office.

Can I use my Membership to buy tickets for someone else?

Yes, but the Membership holder must be one of the attendees.

Can I link my Membership to Members who are my friends and/or family?

Yes. Linking your Membership with Friends and/or Family's Memberships will consolidate your ticket allowance, allow you to sit together* and book all tickets at the same time. 

A full guide on how to link with Friends and/or Family, can be found online.

*If possible at time of booking.

How many tickets can I buy?

The number of tickets a Member can purchase depends on their package, and the game itself. 

Allocations are displayed on the Ticket Information page for the fixture in question.

When can I buy tickets?

Tickets will be available to purchase from when the match of interest first goes on sale. 

As a Faithful Member you can purchase tickets at the same time as Season Ticket Holders. 

Is there a limit to the number of Memberships that can be used in one transaction?

Yes, only 4 Memberships may be used together in one single transaction.

How do I know when tickets are going on sale?

All information regarding allocations and on sale dates will be posted on fulhamfc.com

We will also tend to send adult members emails regarding on sale dates - providing they are opted-in for communication.

Commercial messages cannot be sent to anyone aged 16 or under, and therefore Fulhamites and Formation Members will not be able to receive ticketing updates.

Do I get discounts on home tickets?

Adult Members will receive a £5 discount on all home Sky Bet Championship home tickets. This discount applies to the ticket of the registered member only. To receive this discount, tickets must be purchased before 5pm the day prior to the chosen fixture.

Offers and other discounts will be displayed on the Ticket Information page across the season.

A full list of benefits, can be found here.

I am trying to buy a Membership and a match ticket online, but can’t see my discount – why?

When buying online, supporters must purchase their membership in an earlier or separate transaction in order to receive the £5 discount. The match ticket discount cannot be applied when Membership is made in the same transaction.

Can I use my Membership card at away grounds?

No. Membership cards can only be used at Craven Cottage. If you purchase a ticket for an away fixture, you will be issued with a paper ticket.

How long is my Membership valid?

A Fulham Membership lasts until 31st May, regardless of when purchased.

I was a Fulham Member in 2013/14, do I need to buy a new Membership?

Yes. A Fulham Membership lasts only one season, and so in order to join this year, supporters will have to purchase a new Membership package.

What has happened to ‘Ticket Priority’ and ‘Digital’?

Last season’s Faithful ‘Digital’ and ‘Ticket Priority’ memberships have merged this season to bring supporters a great-value, full package. Supporters will now benefit from what was previously shared across the two products.

I'm currently 15 years old, but will be 16 by the time the new season starts: what type of Membership do I buy?

The membership you purchase will be that applicable to your age at the time of buying. For example, if you buy as a 15 year old, you will be eligible for Formation Membership only. 

Any supporter aged 16 or over must purchase Adult Membership.

How can I buy Membership?

Membership can be purchased online, by phone on 0843 208 1234 (option 2), or in person from the Ticket Office at Craven Cottage, Stevenage Road.


How long does a Membership take to process/become active?

A Membership is active from the moment of your purchase.

Your card and/or Welcome Pack may take longer to arrive.

What happens if I lose my Membership card?

Should you lose your Membership card, a replacement can be issued by the Ticket Office. A £5 card replacement fee will apply.

Is Membership a guarantee that I'll be able to purchase tickets big games?

No, we cannot guarantee that you will be able to obtain a ticket for any game, however having a Fulham Membership is your best chance of purchasing tickets for these games, if you are not a Season Ticket Holder.

Do you require proof of age for Junior Members?

When a Junior Member signs up, you will need to provide the Member's age, however you do not need to provide any other proof at this point.

Will I receive a printed copy of Fultime?

No. As per 2013/14, Fultime will be produced in a digital format for adult members.

How will I recieve and access my Fultime?

Members eligible for a digital copy of Fultime will receive a personal code which will allow you to view the magazine. 

This code is for your own personal use, unique to the user, and cannot be shared.


Do I have access to viagogo?

Yes, all Members are able to use viagogo, the Official Ticket Marketplace of Fulham Football Club, where they can purchase tickets from Season Ticket Holders. 

Can I buy Membership for someone else as a gift?

Yes, Membership can be purchased as a gift, however you must provide the all details including full name, address & DOB of the Member when booking.

Is the Membership fee refundable?

No, unfortunately we are unable to refund any Membership purchases.

Can the Club cancel my Membership?

Yes. The Club reserves the right to terminate your Membership at any time, without refund, should you breach any of the Terms and Conditions.

I've moved house, how do I update my details?

You can save time and update your details by logging online at fulhamfc.com, and simply sign in by using your Client Ref or email address and password, and update your details. 

Alternatively, you can call the Ticket Office on 0843 208 1234 (option 2).