HOW DO I WATCH THE LIVE STREAMS?
If you have purchased a FFCtv subscription, either for the season or for a single match, you will be able to watch the match live two ways:
Using a PC or Laptop: the live stream will be available from the homepage of www.tv.fulhamfc.com on matchday.
To access it, simply scroll down to the FFCtv LIVE section and click on the tab that says Live Stream and login with your account.
Google Chrome is the preferred web browser for this service.
Please note, due to the EFL broadcasting rights, you will not be able to watch FFCtv through a television, other than using an HDMI cable from a desktop device. All other means are strictly forbidden under this ruling. This includes any airplay devices such as AppleTV and Chromecast.
Using a smartphone or tablet: Due to restrictions imposed on the Club by the EFL you are unable to view live match video via mobile browsers
I’M HAVING ISSUES WITH MY VIDEO OR AUDIO FEED. WHAT CAN I DO?
During the game, please report your technical issues to ffctvsupport@streamamg.com who can investigate whether there is a problem with the broadcast.
If there are no issues at the broadcast end, we will need to complete troubleshooting steps, these may involve confirming details about the device, software and your internet connection.
*Please note, that it is your responsibility to ensure you are using compatible technology ahead of purchasing a live subscription.
HOW DO I GET A REFUND?
Refunds can only be issued for those who have reported a technical issue during the game and it proves to be a fault of our providers and cannot be rectified. Please note, that if you do not watch a stream through choice, or don’t report a technical issue to customer service during the game, we will not be able to issue a refund. Refunds will not be issued for supporters attempting to access via a VPN or using a smartphone or tablet browser.
I CAN SEE OTHER FANS SHARING FEEDS/ STREAMS ONLINE – CAN I WATCH THESE?
All feeds of the game are monitored by the club and the EFL. The EFL has a strict monitoring policy in operation and will prosecute individuals who illegally stream live games. We would ask anyone who observes these feeds to confidentially inform us via ffctvsupport@streamamg.com
IF I LIVE IN THE UK OR REPUBLIC OF IRELAND AND SUBSCRIBE TO FFCTV, WILL I BE ABLE TO WATCH INTERNATIONAL GAMES WHEN TRAVELLING ABROAD?
Domestic fans travelling overseas will have the same access as international users only if they buy an international subscription to FFCtv once abroad. This is because the UK and Ireland subscriptions have different entitlements to the international subscriptions and you can only access international subscriptions outside of the UK & Ireland.
MY FEED KEEPS BUFFERING. WHAT’S WRONG?
Is your connection fast enough? Try to stop all current downloads, videos you are watching or torrents and visit http://www.speedtest.net. Test your download speed. Results should show a minimum of at least 2Mbps to process streamed content along with usual browsing activities efficiently.
I’M RECEIVING A “MEDIA NOT FOUND” MESSAGE
The live video or audio commentary player will only be live during a match. If the game has kicked off and you are receiving this message, please contact via ffctvsupport@streamamg.com