Frequently Asked Questions

A digital pass is an electronic version of your physical season ticket card that enables you to scan into Craven Cottage using your phone.

Digital passes are issued to Season Ticket Holders one time only. Once downloaded, this pass should not be deleted as it will be updated automatically within 7 days of each match the supporter is due to attend.

A digital ticket is an electronic version of your paper match ticket that enables you to scan into Craven Cottage using your phone.

Digital tickets are only valid for the match displayed on the ticket, these must be downloaded to the smart device of the supporter who intends to use it.

The use of Digital Tickets is now commonplace for mass spectator events all over the world. Digital tickets are the safest, most convenient, and flexible way to receive your match ticket while increasing protection against fraud and touting.

Digital tickets provide:

• Quick and easy entry to Craven Cottage using your mobile phone or smart device
• Reduced risk of lost, stolen, counterfeit or forgotten tickets
• Reduces the carbon footprint created by printing less paper and physical plastic cards

Near-field communication (NFC) is a short-range wireless technology that makes your smartphone, payment cards, and other devices even smarter. NFC is the technology that powers Apple and Google Pay so if you have used your smartphone to pay in a shop or to scan into the tube, then you have already used NFC technology.

An NFC Pass (Near Field Communication) is a digital ticket that can be stored on your compatible smartphone. It’s a short-range wireless technology that makes your smartphone, payment cards and other devices even smarter.

NFC is the technology that powers Apple and Google Pay so if you have used your smartphone to pay in a shop or to scan into the tube, then you have already used NFC technology.

Apple:

All Face ID iPhone are supported, as are all Touch ID iPhones with the exception of the iPhone 5s. Digital ticketing is also available on all Apple Watch models.

Please click here for guidance on how to download your digital pass to your Apple smartphone.

Android:

All Android devices from 2015 onwards are supported. Google Pay must be installed and up to date, and NFC must be enabled.

Please click here for guidance on how to download your digital pass to your Android smartphone.

If you load your mobile ticket to your Apple device first, you will then also have access to your mobile ticket on your Apple Watch. To get it ready, double-click the side button. You can then hold your Apple Watch within a few centimetres of the reader, with the display facing the reader.

All 2024/25 season passes will be distributed to supporters across the week of 12th August 2024.

Dependent on whether you have an Apple or Android device, the method to download your pass will vary. Please refer to the relevant step-by-step guide, which can be found below, for instructions.

Apple step-by-step guide

Android step-by-step guide

Digital passes are issued to Season Ticket Holders one time only. Once downloaded, this pass should not be deleted as it will be updated automatically within 7 days of each match the supporter is due to attend.

Apple devices:

• Check your Apple Wallet
• Your ticket must be downloaded into your Apple Wallet in order to work with the entry system at Craven Cottage. A screenshot of your digital ticket or the email confirming your digital ticket will not allow you access to the stadium
• If you wish, multiple tickets can be downloaded onto one device
• Your ticket has now loaded, don't forget to charge your phone before heading to Craven Cottage
• If you have multiple tickets on one device, simply swipe left and right to switch between tickets

Android devices:

• Check your Google Pay
• Your ticket must be downloaded into your Google Pay Wallet in order to work with the entry system at Craven Cottage. A screenshot of your digital ticket or the email confirming your digital ticket will not allow you access to the stadium
• If you wish, multiple tickets can be downloaded onto one device
• Ensure NFC - the technology behind contactless entry - is switched on. To do so, simply head to Google Pay, then Settings, then Contactless setup. Here, make sure NFC is switched on and Google Pay is set as your default payment
• Your ticket has now loaded, don't forget to charge your phone before heading to Craven Cottage
• If you have multiple tickets on one device, simply swipe left and right to switch between tickets

Yes - your Season / Match Pass is only valid on the device where the ticket is stored. 

Please download your pass to the device you intend to use on matchdays.

No. Please ensure you are installing your ticket on the device you intend to enter Craven Cottage with.

Season Passes can be fowarded on a per game basis. Please refer to our Ticket Forwarding guide for more information.

• Open your Apple Wallet app
• Tap on "View Expired Passes" (you may need to scroll down if you have lots of passes in your Wallet)
• Select your Season Ticket, then select 'unhide'
• Go back to your main Apple Wallet screen

Please note, you must do this directly in the Wallet app (by clicking on the Wallet icon on your home screen) instead of accessing the wallet via a shortcut (i.e. double clicking the side/home button).

Apple

• Open your Apple Wallet
• Click on your Season Pass
• Click on the 3 dots in the top right corner
• Make sure the 'Automatic Updates' are turned on - the icon/button should be green. If it is already turned on then toggle it off and on again
• Drag the page down by placing your finger in the middle of the screen and moving it down
• This should then update to the correct game/update to NFC

Google

There is no manual way to update your Google Wallet. Please turn your device off and on, this should then update to the correct game.

Before arriving at the Stadium, ensure that your pass or ticket is downloaded to the mobile device you intend to use for entry - once it is stored in your digital wallet, you will not need internet access for your ticket to work, but your device will need to be switched on.  

On approach to your Turnstile and Entrance, locate your pass/ticket held within your Apple Wallet or Google Pay app. At the turnstile your phone should be held, screen up, over the contactless reader. 

Please note, each pass/ticket will only work once on the turnstile – it is not possible to pass your ticket onto anyone else once you have entered the stadium. If you require any assistance on the day, please speak to the nearest Steward or visit the Ticket Office.

Yes, locate your ticket held within your Apple Wallet or Google Pay app.

Each pass displays your turnstile entry point - at the turnstile your phone should be held, screen up, over the contactless reader where it will then be scanned.

Your mobile device does not require WiFi connectivity or signal on matchday as long as your digital pass is already in your Apple Wallet/Google Pay app prior to attending. Please ensure you have downloaded your digital pass to your wallet before arriving at the stadium to avoid delays on entry.

If a junior supporter has their own smartphone, they will be able to download their digital ticket or pass to their mobile device.

More than one ticket can be loaded to one phone (although each ticket itself can only be loaded once). If your child does not have a smartphone, we would recommend loading their ticket to your phone.

When accessing your tickets on your mobile device, you will be able to swipe left and right between different tickets to find the correct one to scan. When approaching the turnstile please have the child's ticket ready first. Scan that ticket and let them go through the turnstile before scanning and entering on your own ticket.

Please visit the Ticket Office. A matchday replacement ticket will be issued and ticket reprint fee will apply.

Please visit the Ticket Office where you will be able to charge your mobile device.

No. Digital passes cannot be screenshot and shared.

Instead, please refer to our ticket forwarding guide.

Supporters will need to create a new Friends and Family network. Your Friends and Family Network provides opportunities to purchase tickets on each other’s behalf, as well as share tickets digitally.

This can be done easily eticketing.co.uk/fulhamfc in the Account section. More information can be found here.

Yes, please refer to the step-by-step ticket forwarding guide.

Season Tickets are intended for the sole user of the purchaser. Whilst we understand there are instances where tickets are shared between friends and family, please note that the Fulham FC Ticket Office will monitor the distribution of tickets and reserve the right to ad-hoc investigate persistent use of ticket forwarding. 

No. Please ensure you are only sharing/forwarding tickets within your network with people known to you. 

Any upgrades will need to be made prior to forwarding a ticket. This feature will be available online soon, but in the first instance any upgrades should be made via the Fulham FC Ticket Office. Once a ticket has been upgraded the pass will be sent to the new recipient. 

Yes, supporters can choose to have their ticket sent digitally free of charge or pay for a paper ticket.

This option will be made available to supporters at checkout.

Members will receive a digital pass which lives in their Apple / Google Wallet. However, all match tickets purchased will be issued as individual match passes or paper tickets. 

No - the lead purchaser will recieve all tickets via email and either store all tickets within their own device or be free to distribute each digital pass to those they are attending with.

If you do not own a smartphone and have no way of downloading a digital ticket or pass to a mobile device for use on matchday, please contact the Ticket Office by phone on 0203 871 0810 or via email at tickets@fulhamfc.com.

Yes, please contact the Ticketing Team who will be happy to issue you a seasonal digital pass.

Please contact the Ticketing Team who will be able re-issue your seasonal digital pass for you to download to your new device.

Your seasonal digital pass will no longer be valid for this match and a new digital ticket will be issued for that specific game.