Disabled Supporter Information

You can enquire about ticket information, or request help with making a booking by emailing: enquiries@fulhamfc.com.

The Club will endeavour to respond to email enquiries within 24 hours.

A friend, family member or Personal Assistant may contact the Club on your behalf to apply for tickets. Please note that they must have access to your Client Reference Number and registered home address in order to be able to do so.

Ticket information is generally released 6 – 8 weeks prior to the date of the match, and announced in the first instance at fulhamfc.com

You can sign up for ticket alerts by creating/logging into your personal Client Reference account. The Club will then contact you directly by automated email to confirm when on sale dates and prices have been confirmed for any forthcoming games.

The official match programme also contains ticket information which is correct at the time of going to press, which is generally 2 – 3 days prior to the date of that edition’s game.

The Club reserves the right to check a person’s eligibility, and will usually ask to see a copy of one of the following documents in support of a Season Ticket or individual match ticket application:

• Confirmation of entitlement to Disability Living Allowance or Personal Independence Payment: medium or higher rate care component
• Confirmation of entitlement to Disability Living Allowance or Personal Independence Payment for a personal assistant ticket: higher mobility component

This list is not exhaustive and the club will consider any proof of eligibility that can be provided.

Submitting Documents

Documents can be scanned and emailed to enquiries@fulhamfc.com or posted to the Ticket Office.

Supporting documents only need to be submitted once, up until their date of expiry. The Club will note any expiry dates but will not hold copies of the documents on file. Any submissions will be shredded and disposed of safely. Please send copies only and not originals.

The Club has a system of concessionary ticket prices designed to assist supporters who have a registered disability without differentiating between differing conditions or impairments.

It recognises that some fans have a narrower choice of seating options and may not be able to attend a match without personal support.

A 50% disabled concession is available for eligible supporters.

A 50% disabled concession is available for eligible supporters.*

*The minimum price for any seat in the stadium is £5 (excluding complimentary tickets).

Disabled concession prices are made available in all wheelchair accessible areas, the Club’s recommended areas for ambulant disabled supporters, and also any other seating blocks in which concessionary prices (i.e. Junior / Senior tickets) also apply.

If a disabled supporter requires extra help on a matchday then a complimentary ticket can be obtained for a Personal Assistant. Please note that the Club may require written evidence to support this need before finalising a ticket sale.

The Club will always look to locate a Personal Assistant in the seat next to the supporter who requires their assistance.

Disabled Season Ticket Holders can apply for a complimentary Season Ticket access card for their Personal Assistant, which will secure the same seat for each Championship Home game. Cup ties will also be included as standard if the Disabled Season Ticket Holder is enrolled in the Auto Cup tie scheme.

As a Personal Assistant is there primarily to provide support and care for the ticket holder, their own Season Ticket Access Card does not carry the full range of benefits (i.e. Loyalty Points, priority ticket access) that are advertised on our website.

Personal Assistant Season Tickets can only be used for entry alongside the disabled customer. The Personal Assistant must purchase their seat if the disabled customer is not in attendance.

There is no stadium car park at Craven Cottage and as the ground is in a residential location the streets in the surrounding area cannot be accessed in the hours leading up to kick-off.

Pay and Display on-street parking is available in the streets adjacent to Fulham Palace Road and as a general rule spaces become easier to find as you move nearer to Charing Cross Hospital and Hammersmith.

Please note that several streets close to the ground have matchday parking restrictions.

As parking is extremely limited, where possible the Club recommend using public transport to travel to and from the stadium on matchdays.

We do understand that some supporters may not be able to use public transport options and so a number of parking spaces are available for Disabled supporters to book. These are located in the grounds of a local school (directions will be provided upon confirmation of a space). A wheelchair accessible shuttle bus links the car park with the stadium.

As parking spaces are limited, they must be arranged in advance, by emailing Supporter Relations (enquiries@fulhamfc.com). Spaces are finalised on a first-come, first-served basis to home or away supporters.

Where possible, we recommend using public transport to reach Craven Cottage on matchdays. You can find detailed information on public transport links in the 'Travelling to the Game' section.

The closest tube station to Craven Cottage is Putney Bridge on the District Line, which is a 15 minute walk (1.2 km) from the stadium.

If you intend to use Putney Bridge, we would always recommend planning ahead to ensure that the station and subsequent walk to the stadium will suit your needs.

Alternative tube stations

Hammersmith (District Line) station has been given an A rating by Transport for London. Accessible stations are graded A – C.

Stations with an ‘A’ rating have the smallest gap and are suitable for most customers, including wheelchair users.

Transport for London produces a full range of Accessibility Guides, which can be viewed on their website:

http://www.tfl.gov.uk/tfl/gettingaround/accessibility-guides/default.aspx

They include:

• Audio Tube Map
• Step Free Tube Guide
• Avoiding Stairs Tube Guide

All ticket holders are prohibited from bringing any bag into the stadium unless it adheres to the Club’s regulations as outlined below. Entry of any non-compliant bags will be refused.

Bags will be checked on entry and tagged. All items and bags carried by spectators and staff will be carefully inspected upon entry to the stadium, which may include a personal wanding or pat down.

All matchday merchandise purchases will be supplied in a branded bag in line with this policy and will be admissible.  

If for any reason (medical / childcare) you require a bag that does not adhere to this policy, please contact us prior to the event day.

Accepted proof of eligibility for Medical Exemption Certificates:

• A statement of higher or middle rate disability living allowance (DLA)
• Receipt of either the Severe Disablement Allowance or Attendance Allowance
• Personal Independence Payment (PIP)
• Qualifying annual uprating letter
• The Access Card (Details available from www.accesscard.org.uk)
• Registration document which certifies that you are Registered Blind or Partially Sighted
• Veterans Agency letter confirming War Disablement Pension
• A personal letter outlining your access requirements from your hospital specialist (within reasonable date)
• If you are resident outside of UK, please use equivalent documentation.

The above is not exhaustive, and we do consider each application on a case-by-case basis. 

You will be issued with a certificate by the Club’s Supporter Relations team by emailing enquiries@fulhamfc.com, representing your right to take those items into the stadium. You will need to produce this certificate at the security check. Your bag will be searched before entering the venue.

There is an accessible toilet located close to each wheelchair accessible area. A RADAR key is required to gain entry. Please speak to the Disability Liaison Steward if you require any assistance accessing these facilities.

Assistance Dogs are permitted inside the stadium, although the Club should always be notified in advance to ensure that full provision can be made to accommodate their visit and allow them to work in a safe and suitable environment.

It may be necessary for the Club to decide the most appropriate location for the supporter and their assistance dog to be located inside the stadium. Facilities such as a dog water bowl will be made available on the day of the game.

Radio headsets are available for loan to supporters with visual impairments to use. Headsets are provided free of charge, but must be reserved in advance on matchday and can be booked by contacting the Club’s Disability Liaison Officer.

Supporters (or their Personal Assistants) are required to give written consent agreeing to cover the cost of the headset if it is not returned after the game. Details of a credit or debit card should be given to reserve the headset under the terms of this agreement.

Headsets can be picked up from the Collection Booth on Stevenage Road. If you will have difficulty accessing the booth, please speak to our Disability Liaison Officer in advance to arrange for your headset to be delivered to your seat in the stadium.

Commentary is provided by Fulham stalwart ‘Gentleman’  Jim McGullion, and mirrors the regular service provided through the Club’s official website.

There are mobile and fixed catering units located around the stadium, mostly on the concourse area.

Each wheelchair accessible area offers a complimentary catering pre-order service, which is available 30 minutes before kick-off for pre-match and half-time delivery. When you arrive on matchday, please speak to the Disability Liaison Steward in your area of the stadium for further information or assistance in placing an order.

Our Disability Liaison Stewards provide a warm welcome and extra help and assistance for fans with tickets in wheelchair accessible areas of the stadium. A member of the team is located at each entrance (Gate 1, Gate 50 and Cottage Gate) to help with access, and a steward will be available throughout the game at each accessible area of the stadium.

Disability Liaison Stewards are easy identifiable, as unlike our other stewarding staff they wear green jackets or polo shirts.

Induction loops are fitted at the Ticket Office, fixed concourse catering units and in the main reception at Craven Cottage.

The main stadium store is located in the Johnny Haynes Stand, with step-free access to the main level from outside the stadium on Stevenage Road.

There is no step-free access to the lower level of the store. A complimentary personal shopping service is provided to all disabled fans and shoppers. Please speak to any member of staff when you arrive for assistance.

There is also a small Retail counter on the Johnny Haynes concourse, underneath Block A.

The club and its Disabled Supporters Association are proud to support the sunflower lanyard scheme for supporters with hidden disabilities. The lanyards assist both supporters and staff as a discreet method of identifying hidden disabilities and those fans who may need extra assistance at the stadium.  To request a lanyard please contact enquiries@fulhamfc.com , please note proof of eligibility may be required.

Wheelchair storage facilities located in the Putney First Aid room. These may be reserved in advance on a first come first served basis by contacting the Disability Liaison Officer or by speaking to your nearest steward.

They are intended to assist supporters who require the use of their own wheelchair to get to their seat but do not require a wheelchair space to watch the match. Both sites are stewarded at all times, however wheelchairs are stored at the owner’s own risk. 

The Fulham FC Foundation currently delivers regular coaching sessions for disabled young people and adults across a range of sports.

Along with regular coaching sessions in Kingston, Merton, Hammersmith and Fulham, and North Surrey the Foundation hold special events such as tournaments, visits and holiday courses.

The Foundation currently works with the following impairment groups on a regular basis: Learning Difficulties, physical impairments, Deaf/Hearing Impaired, Downs Syndrome, Autism and adults with mental health issues.

For further information, contact the Fulham FC Foundation at foundationinfo@fulhamfc.com, or 0870 442 5432.

The club holds monthly meetings with its Disabled Supporters Association. These meetings are held at Craven Cottage or Motspur Park and are attended by senior club officials.

For further information please email FulhamDSA@gmail.com or contact them via twitter @FulhamDSA