Fulham Football Club Regulations and Policies

Club Charter

Insurance

Our current Employer's and Public Liability Insurers are: 

Tokio Marine Europe Insurance Limited
60 Gracechurch Street
London
EC3V 0HR

All communications relating to Employer's Liability or Public Liability insurance matters should be sent to Tokio Marine Europe Insurance Limited at the above address.

All postal communications addressed to us relating to Liability insurance matters should be sent by first class post to:

Peter Limbert
General Counsel
Fulham Football Club
Training Ground
Motspur Park
New Malden
KT3 6PT

Photography

Please note that the following conditions shall apply in respect of any and all images, footage and/or features displayed on this website (together the “Images”), regardless of whether such Images are the property of the Club, the Press Association, BackPage Images or any of their respective partners:  

 

(a) the Images may only be used for personal use when visiting the website and (without limitation) the distribution or commercial exploitation of the Images in any manner is strictly prohibited;

(b) neither the Club, the Press Association, BackPage Images nor any of their respective partners (where applicable) gives any warranty as to the accuracy of the Images, nor that any part of such Images shall be uninterrupted; and

(c) notwithstanding the above, any use of the Images by any individual visiting the website shall be at such individual’s sole risk.

Retail Terms and Conditions

Returns Policy

Items can be returned within 28 days for a full refund or exchange for items of equivalent value, provided the item is still in its original condition and accompanied with an itemised receipt.

To return an item please include the merchandise with a completed returns slip. Please allow up to 14 working days for this to be processed.

Please ship the item to the following address:

Returns
Retail Warehouse
Motspur Park
New Malden
Surrey
KT3 6PT

Please note: For your protection we recommend that you use a recorded delivery service as we cannot be held responsible for goods not received.

If you require an exchange our returns department will be happy to process this for you. Please include written details with your returned goods.

Alternatively, phone our order hotline 0203 871 0815 (Monday-Saturday 9am-5pm; Sunday 11am-3pm; closed on weekend matchdays) and we will be happy to take your replacement order.

Defective Items: If the item is defective please contact Customer Services on 0203 871 0815 (Monday-Saturday 9am-5pm; Sunday 11am-3pm; closed on weekend matchdays).

All customers are asked to return the defective item(s) including both the merchandise and the delivery slip by a recorded delivery service, as we cannot be held responsible for goods not returned. We will refund you with reasonable costs of your return shipping charges if you include a receipt.

Please note the following exceptions to this policy:

DVDs, Videos, PC and PlayStation games, underwear, swimwear and pierced jewellery and items specially manufactured to your order can only be refunded or exchanged if the goods returned have been deemed to be faulty.

We are unable to refund or exchange any personalised shirt once it has been printed with a players name and number, this still applies in the event of a player leaving the football club and/or his number changing. A refund or exchange will be permitted if the garment is faulty.

All return and re-shipping charges are the Customer's liability.

We will refund shipping costs if there is a fault with the product. However, we cannot accept responsibility for return or re-shipping costs incurred when returning non-faulty items.

All items should be unworn and unused.

This does not affect your statutory rights.

Safeguarding Children and Adults at Risk

Fulham Football Club is committed to the wellbeing and safety of all children and young people who are under the Club’s care or utilising the Club’s facilities. It is the duty of all adults working at the Club to safeguard the welfare of children and young people by creating an environment that protects them from harm.

OUR COMMITMENT TO SAFEGUARDING

The aims of Fulham Football Club’s Safeguarding Children Policy are to:

  • Safeguard all Children and young people who interact with the Club.
  • Demonstrate best practice in the area of Safeguarding Children.
  • Positively reflect and promote the Club Values (Pioneers, Confident Custodians, Action Orientated, Open & Inclusive and Service Excellence) in regard to Safeguarding Children.
  • Develop a positive and pro-active welfare programme to enable all Children and young people to participate in an enjoyable and safe environment.
  • Encourage parents and other members of the Child or young person’s family to be involved in a positive relationship with the Club.
  • Ensure that coaches, parents and other adults who come in contact with Children and young people provide good role models of behaviour.
  • Promote high ethical standards throughout the Club.

The key principles underpinning this policy are:

  • The Child’s welfare is, and must always be, the paramount consideration.
  • All Children and young people have a right to be protected from abuse regardless of their age, gender, disability, culture, language, racial origin, religious beliefs or sexual identity.
  • All allegations of abuse or poor practice will be taken seriously and responded to efficiently and appropriately.

In order to achieve our aims we will:

  • Have an active Safeguarding Children Policy in place supplemented by additional guidance and training where appropriate (copy available upon request).
  • Adopt Safer Recruitment procedures, including Disclosure and Barring Service checks and reference checks where appropriate.
  • Ensure that one-to-one working in closed or isolated environments is avoided wherever possible.
  • Provide an Open and Inclusive environment in which Safeguarding can be discussed by both adults and young people alike.
  • Take a zero-tolerance approach to bullying.
  • Where, possible, seek parental consent for activities involving Children.
  • Ensure that all staff are aware of expected behaviours and conduct when working with Children and who they should contact if they have any concerns.
  • Ensure that Safeguarding Children forms an essential part of the Club’s induction programme for all new starters.

Please contact the Club for further information or assistance:

Safeguarding

Safeguarding Manager: Eleanor Rowland

Telephone: 0208 336 7454                                                                                              

Mobile: 07876 003 298

Email: erowland@fulhamfc.com

Equality

We at Fulham Football Club take the subject of Equality and Anti-Discrimination seriously. We are fully committed to equal opportunities for all individuals regardless of race, colour, religious beliefs, nationality, ethnic or national origin, gender, gender reassignment, sexual orientation, marital status, part-time status, age, disability or background. The Club realises that people are its most important asset and are in fact the only asset capable of giving the Club a long-term sustained competitive advantage. We are therefore fully committed to maximising people’s abilities by removing artificial and irrelevant barriers to our recruitment and promotion practices. This will ensure that we draw upon the widest pool of possible talent to benefit the business. We are also committed to maintaining a working environment free from bullying and harassment.

In addition to its commitment to Equality, Fulham Football Club does not tolerate discrimination of any kind based on race, colour, religious or cultural beliefs, nationality, ethnic or national origin, gender, gender reassignment, sexual orientation, marital status, part-time status, age, or disability.  In all of its business dealings - both internally with its staff and externally with its suppliers, fans and customers - the Club endeavours to comply with all applicable laws and regulations in relation to anti-discrimination, including (without limitation) the Human Rights Act and the Equality Act. And we will continue our commitment through continual updating of not only our policies and procedures but also our actions.

Gender Pay Gap

Gender pay reporting legislation requires employers with 250 or more employees to publish statutory calculations each year showing how large the pay gap is between male and female employees. Follow the link below for Fulham Football Club’s report.