HOME MATCH TICKET CONDITIONS OF ISSUE
1. Issue of Home Match Ticket
1.1 The issue of a Home Match Ticket and subsequent access to the Stadium is subject to these Home Match Conditions of Issue, the General Terms and Conditions relating to the sale of tickets, the Ground Regulations, the Customer Charter and/or such other regulations as the Club may specify from time-to-time.
1.2 These Home Match Ticket Conditions of Issue, the regulations set out in paragraph 1.1 and any other applicable regulations shall be subject to change from time-to-time. They will each be available on the Club’s official website and can be found here http://www.fulhamfc.com/help/faq/policies.
1.3 By purchasing a Home Match Ticket you are required to agree and shall be deemed to have agreed to the Conditions at the point of purchase. For the avoidance of doubt, any person who purchases a Home Match Ticket on your behalf shall be deemed to be acting with the full authority of you and with authority to agree to the Conditions on your behalf.
1.4 Home Match Tickets are for the use of supporters of the Club only. By applying for a Home Match Ticket and/or using the same you hereby warrant and represent that you are a supporter of the Club.
2. Admission to the Ground
2.1 A Home Match Ticket permits you to occupy at the Match at the seat indicated on the Home Match Ticket or at such other alternative seat of equal price as the Club may allocate to you at its absolute discretion.
2.2 Nothing in these Conditions shall constitute or imply any entitlement on your behalf to occupy the seat indicated on the Home Match Ticket at any time other than during the Match, including in respect of any subsequent Match in any season.
2.3 Save as set out in clause 2.4 below, you shall not bring into (or use within) the Stadium any equipment which is capable of recording or transmitting (by digital or other means) any audio, visual or audio-visual material or any information or data in relation to a Match or any aspect of it. Any person acting in breach of this provision will be required to deliver up any tapes, films, disks or other recordings or data to the Club and/or the Football League and the copyright in any such recording or transmission is hereby assigned (by way of present assignment of future copyright pursuant to section 91 of the Copyright, Designs, and Patents Act 1988) to the Club and the Football League, as appropriate.
2.4 Mobile telephones are permitted within the Stadium, provided that they are used for personal and private use only.
2.5 Save for official Club merchandise and/or other football-related clothing worn in good faith, you shall not bring into, use, display, sell or offer for sale within the Stadium any sponsorship, promotional or marketing materials.
2.6 You shall not offer or distribute (either free or for sale by any person) within the Stadium any consumer article or commercial product of any nature. For the avoidance of doubt this clause shall not prevent the lawful distribution of text publications in any format where both the content and the publication are lawful in all respects and do not in the Club's reasonable opinion constitute a threat to public order.
2.7 Without prejudice to any other remedies it may have, the Club shall have the right to refuse entry to the Stadium, or to eject any person from the Stadium, on any occasion, including where (by way of non-limiting examples):
(a) the Club considers in its absolute discretion that your entry in the Stadium may cause danger, discomfort or to you or any other person in the Stadium; or
(b) the Club considers in its absolute discretion that you have breached (or that you will breach when entering or occupying the Stadium) any of the Ground Regulations, the Customer Charter, the Home Match Conditions of Issue and/or such other regulations as may be applicable and/or as the Club may specify from time-to-time; or
(c) you are the subject of any ban or suspension decision or order imposed by the Club and/or any other competent authority (including, without limitation, the FA, the Football League, the Premier League, UEFA, FIFA, the Police and/or any competent court or tribunal).
3. Use of Home Match Ticket
3.1 The Home Match Ticket is issued for your sole use and you shall not resell, offer for sale, assign or (save as set out in clause 3.3 below) transfer the Home Match Ticket or the benefit of it to any other person without the prior written consent of the Club. Any reference to reselling the Home Match Ticket in these Conditions includes reference to offering to sell a Home Match Ticket, exposing a Home Match Ticket for sale, making a Home Match Ticket available for sale by another and advertising that a Home Match Ticket is available for purchase. For the avoidance of doubt (and by way of example only) this Home Match Ticket may not be offered as a prize in any promotion or competition or transferred, lent or sold to any third party as part of a hospitality or travel package, given to a third party who agrees to buy another good or service or used for any other commercial purpose save as expressly authorised by the Football League and/or the Club.
3.2 The unauthorised sale or disposal of tickets is a criminal offence under section 166 of the Criminal Justice and Public Order Act 1994, as amended by the Violent Crime Reduction Act 2006. The Club will inform the police when it becomes aware that tickets are being sold illegally and/or without authorisation and will press for charges to be brought against those responsible. If you are convicted of a ticket touting offence, or we reasonably suspect you have committed a ticketing offence, we will notify the Football League who may in turn notify other Football League clubs and/or the UK Football Policing Unit. The information that we share may include your personal details, information about the offence and about ticket purchases (including payment details). We will use this to identify and prevent ticketing offences and disorder at matches.
3.3 If more than one Home Match Ticket is issued to you, one Home Match Ticket must be retained by you for personal use (subject to the provisions below) and the remainder may be transferred to your Guest(s) for his/her personal use only PROVIDED THAT such transfer takes place to a person who is a Club supporter, such transfer takes place in consideration of no payment or benefit in excess of the face value of the Home Match Ticket, and such transfer does not take place in the course of any business or for the purpose of facilitating any third party's business. Such transfer to any Guest will be subject to these Conditions which will (save for any rights to transfer under this clause or any rights to a refund under clause 4.3) apply to the Guest as if he were the original purchaser of the Home Match Ticket (and you must inform the Guest of this). You will provide the name and address of your Guest(s) when asked to do so by any official, steward or employee of the Club or any police officer. In the event that you and/or your Guest are unable to use any Home Match Ticket then you may transfer that Home Match Ticket(s) to a natural person who is known to you personally who would be entitled to purchase such Home Match Ticket and attend such Match PROVIDED THAT such transfer takes place in consideration of no payment or benefit in excess of the face value of the Home Match Ticket, and such transfer does not take place in the course of any business or for the purpose of facilitating any third party's business. Such transfer must not be to a supporter of the away club at any Match and will in any event be subject to these Conditions (and any other applicable Club terms, conditions or regulations) which will (save for any rights to transfer under this clause or any rights to a refund under clause 4.3) apply to the transferee as if he were the original purchaser of the Home Match Ticket (and you must inform the transferee of this). You will provide the name and address of the transferee when asked to do so by any official, steward or employee of the Club or any police officer.
3.4 Save where expressly set out otherwise herein, no person may purchase any more than 6 (six) Home Match Tickets for any Match.
3.5 The Home Match Ticket will remain the property of the Club at all times and must be produced together with evidence of your identity if required to do so by any official, steward or employee of the Club or any police officer. The Club reserves the right to require the immediate return of the Home Match Ticket at any time.
3.6 Any Home Match Ticket obtained or used in breach of these Conditions shall be automatically void and all rights conferred or evidenced by such Home Match Ticket shall be nullified. Misuse of this Home Match Ticket may result in the holder being refused entry to, or ejected from, the Ground in respect of a particular Match and/or the cancellation and/or withdrawal of the Home Match Ticket. In the event of any cancellation and withdrawal in accordance with this clause 3.6, no refund shall be payable. The Club further reserves its right to take any legal action against any persons as it sees fit in connection with such matters, including a claim for an account of profits made from an unauthorised use of the Home Match Ticket.
3.7 During the Season the Club may make available for sale, a limited number of bundled Home Match Tickets, as follows:
(a) Hat-trick Package
(i) customers may, subject to availability and any further terms and conditions which may apply from time to time, choose to purchase a bundle of Home Match Tickets for consecutive Matches during the Season, save that Hat-trick Packages shall not be available for any Match in the FA Cup or Capital One Cup;
(ii) notwithstanding clause 3.4, no person shall be entitled to purchase any more than three Hat-trick Packages per Season and in respect of any Hat trick Package, customers may purchase no more than 1 seat per Hat trick Package, comprising no more than 9 Home Match Tickets in total;
(iii) the price applicable to any Hat-trick Package shall be such price as advertised by the Club for sale from time-to-time;
(iv) for the avoidance of doubt, where a Hat-trick Package is purchased for three consecutive matches but, due to a cancellation, postponement or abandonment of any match, the composition or date of such matches is subsequently altered, the Club will use reasonable endeavours to ensure that your ticket is valid for an alternative, equivalent match, such match to be determined at the Club’s discretion; and
(v) save as set out in this clause 3.7, the provisions of these Conditions shall apply equally to any Match within a Hat trick Package; and
(b) First Half Season Ticket 12-Game Package
(i) customers may, subject to availability and any further terms and conditions which may apply from time to time, choose to purchase a bundle of Home Match Tickets for the first 12 Matches of the Season, save that any Match in the FA Cup or Capital One Cup shall not be included;
(ii) the price applicable to any First Half Season Ticket 12-Game Package shall be such price as advertised by the Club for sale from time-to-time; and
(iii) save as set out in this clause 3.7, the provisions of these Conditions shall apply equally to any Match within a First Half Season Ticket 12-Game Package.
4. Changes to Dates, Refunds & Exchanges
4.1 No guarantees can be given by the Club that the Match will take place at a particular time or on a particular date. The Club reserves the right to abandon, postpone and/or reschedule any Match without notice and save as set out in clause 4.2, such abandonment, postponement and/or rescheduling shall be without any liability to you whatsoever (including without limitation in relation to any loss, damage, costs or expenses suffered or incurred by you).
4.2 In the event of the abandonment, postponement or cancellation of any Match, you will, subject to clause 4.3, be entitled to receive either a full refund (including any booking fee paid) or the equivalent ticket for the subsequent rescheduled Match via such application procedure as the Club stipulates. The Club will have no further liability to you whatsoever, including (but not limited to) any indirect or consequential loss or damage, costs or expenses or loss of enjoyment or travel costs suffered or incurred by you.
4.3 In order to obtain a refund, the Home Match Ticket must be returned to the Club's ticket office within 7 days of the abandonment or cancellation announcement (which shall be made on the Club’s website at www.fulhamfc.com, where possible). Tickets which include hospitality are subject to their own terms and conditions. It is the responsibility of the ticket holder to check the date and kick off time of Matches. A refund will only be issued where it is established upon production of identification that the individual requesting the refund is the person to whom the Home Match Ticket was originally sold. For the avoidance of doubt, the Club shall have the final decision as to whether to issue a refund and such decision shall be final and binding.
4.4 The Club reserves the right, at its absolute discretion, to increase or decrease the price of Match tickets and/or to alter the categorisation of Matches from time-to-time. The Club will publish details of any such price changes or categorisation changes on its official website at www.fulhamfc.com as soon as possible after the implementation of such change. Any purchase of Match tickets after the change shall be subject to the new prices and/or new designated category.
5. Lost or Stolen Home Match Tickets
5.1 In order to gain admission to the Stadium the Home Match Ticket must be presented prior to and remain on your person for the entirety of the Match.
5.2 The Club shall not be obliged to issue any replacement for a lost, stolen or destroyed Home Match Ticket.
6. Cancellation & Withdrawal of Home Match Ticket
6.1 Without prejudice to any other remedies it may have, the Club shall have the right in the case of any serious or persistent breach of these Conditions, to cancel and withdraw any Home Match Ticket issued to you. In the event of such cancellation no refund will be paid. A non-exhaustive list of actions which shall constitute serious breach is as follows:
(a) smoking in designated non-smoking areas;
(b) being (or appearing to be) intoxicated by reason of any substance (whether alcohol, drugs or otherwise);
(c) persistent standing in seated areas whilst the Match is in progress;
(d) the sale or transfer (save as permitted) of a Home Match Ticket to any person;
(e) the possession or display of a banner or flag that bears material or slogans that are offensive, obscene, abusive, racist or discriminatory;
(f) the supply of any misleading or incorrect information in any application for a Home Match Ticket;
(g) the use of foul, obscene, abusive, racist and/or discriminatory language and/or gestures;
(h) the throwing of any object within the Ground that may cause injury or damage to people or property without lawful authority or excuse;
(i) the chanting of anything of an indecent or racist nature;
(j) fighting or engaging in and/or inciting violence;
(k) bringing into the Ground (or using within the Ground): illegal drugs, other illegal substances, fireworks, firecrackers, smoke canisters, air horns, flares, laser devices, bottles, glass vessels or any item that might be used as a weapon or compromise public safety;
(l) entering the playing area or any adjacent area to which spectators are not generally admitted without lawful authority or excuse;
(m) any failure to pay or default of payment in respect of any sums owing to the Club (or any third party) in respect of any Home Match Ticket;
(n) any abuse of Club staff or other staff engaged at the Stadium, whether physical, verbal or in writing and whether in person, online or in any other forum and whether before, during or after any Match; and/or
(o) any form of indecent exposure or streaking at a Match.
6.2 In the event that your Home Match Ticket is withdrawn or cancelled the Club reserves the right to exclude you from any membership scheme maintained or organised by the Club and/or to disqualify you from applying for any Match ticket or season ticket at its absolute discretion.
7. Exclusion of Liability
Save that the Club does not seek to avoid or limit its liability in respect of death or personal injury caused by its negligence, to the maximum extent permitted by law, the Club hereby excludes any liability for loss, injury or damage to persons/property in or around the Stadium.
8. Governing Law
These Conditions shall be governed by and construed in accordance with the laws of England and Wales. The parties hereby submit to the exclusive jurisdiction of the Courts of England and Wales in respect of any dispute arising out of or in connection with these Conditions.
In these Home Match Conditions of Issue the following words and phrases shall have the following meanings:
"Conditions" means these Conditions of Issue, which govern the issue and use of a Home Match Ticket;
“Hat-trick Package” means a bundle of three consecutive Matches during the Season, subject to the terms set out at clause 3.7.
"Stadium" means the Club’s Stadium at Craven Cottage, London SW6 6HH and all other locations owned, occupied or utilised by the Club;
"Ground Regulations" means those ground regulations issued by the Club from time to time that set out the terms and conditions upon which spectators are granted entry to the Stadium;
"Guest" means a relative, friend, colleague and/or companion to the disabled who would be entitled to purchase a Home Match Ticket under these Conditions;
"Match" means any Football League or other match in which the Club participates and that takes place at the Ground during Season 2017-2018;
"Home Match Ticket" means a printed paper ticket or other form of ticket (and/or any rights arising out of or in connection with the foregoing) for admission to a Match; and
“Season” means the 2017-2018 Football League Championship season, including any play off matches.