Booking Tickets FAQ'S

log on to eticketing.co.uk/fulhamfc, click on ‘register’ at the top of the home page and enter your details. Then go in to the ‘Tickets’ menu to buy your tickets.

call the Ticket Hotline 0203 871 0810 which is open Monday-Friday, 9am-5pm. You will need a valid debit/credit card to book.

from the Ticket Office at Craven Cottage Opening hours are Monday to Friday, 9am-5pm, and from 9.30am on Saturday matchdays. The Ticket Office will not be open on non-matchday Saturdays. There are no booking fees.

Prices vary according to each game. Please contact 0203 871 0810 (Option 3) or visit the Ticket Office in person to upgrade tickets.

A Grade II listed building and the oldest remaining part of the Craven Cottage. The original wooden seating remains from when the ground first opened in 1905. Originally called The Stevenage Road Stand, the stand was renamed in 2005 following the Club legend's untimely passing.

Known for its noisy and vibrant atmosphere it houses many of the most vociferous supporters, particularly towards the back & centre of the stand. Executive Suites are located at either end of the stand, with the Haynes Suites above Block H1.

Prior to redevelopment in 2002, this area was a covered terrace. Toilets & betting facilities are located on the lower level of the concourse directly behind the stand.

There are a variety of permanent & mobile catering outlets located by the Hammersmith turnstiles, behind the stand and beyond Block H8, backing onto the River Thames.

The Putney End - This part of the ground sits adjacent to the Cottage pavilion, offering the nearest point to the players’ entrance & the iconic Cottage itself, which was constructed in 1905.

As with the Hammersmith End, the stand was redeveloped from terracing to seating after the 2001/02 season.

Prior to the Riverside development taking place, this area was famed for it’s neutral seating section. Owing to capacity constraints, the stand is now split into Home and Away fans only. 

This side of the ground backs on to the River Thames. The dug-outs are also housed on this side of the pitch.

Currently under redevelopment, the new stand is scheduled to open in 2021, boasting a transformation of the riverside walkway into a world class leisure destination; a pathway that will allow an uninterrupted walk along the banks of the River Thames between Hammersmith and Putney Bridges and a choice of amenities for visitors to enjoy on matchdays and non-matchdays.

• Match Date & kick-off Time
• Onsale date for Season Ticket Holders
• Onsale date for Members
• Ticket Categories
• Ticket Prices
• Maximum number of tickets per applicant
• Loyalty Points

Ticket sales commence at varying times approximately 6 weeks prior to each home game and 3-4 weeks prior to each away game.

No tickets can be sold prior to the advertised periods of sale.

Often a General Sale date will also be included in the ticket information announcement. Any General Sale is carried out subject to availability after the Season Ticket Holders & Members periods of sale.

It is recommended that you book in advance, rather than purchasing tickets on the day of the game, as they often sell out.

From the start of the 19/20 season, there will no longer be a mixed area at Craven Cottage. Apart from the official away allocation, the Putney End will be Home supporters only. 

Match Tickets for Home games are available in the following categories:

• Adult 22 – 64 years
• Junior Under-18 50% (conditions apply* †)
• Young Person Under-22 25% (conditions apply †)
• Senior 65 and over 25% (conditions apply †)
• Disabled Supporters Any 50% (conditions apply** † ) 

Upgrading Tickets

Prices vary according to each game. Please contact 0203 871 0810 (Option 3) or visit the Ticket Office in person to upgrade tickets.

Tickets for away games are usually sold through the same channels as home games. Away ticket information is usually available online and in the match programme around 4 weeks prior to the date of the game.

The Loyalty points scheme is used to reward supporters who make advanced purchases for tickets for home and away games.

Loyalty Points will be used by the Club as a means of administering the sale of tickets for ‘in demand’ games, where demand is expected to greatly exceed supply.

The current loyalty points system has been in place since approximately 2012.

Season Ticket Holders, Members and any supporters making a purchase using their Client Reference Number will automatically be credited with the relevant number of points for that game. Please note if you are purchasing tickets on behalf of another supporter(s) you will need to provide their Client Reference number at this time of purchase, in order for them to receive loyalty points for this ticket. The number of points on offer for each game varies based on the popularity of the fixture, the distance travelled etc. Supporters who make multiple ticket purchases for any fixture will not be awarded more than ONE set of loyalty points for these purchases.

Please notify the Club as soon as possible if you think there is a discrepancy with your loyalty points. Please note it will not always be possible to check and amend loyalty points during peak days/times of the season so we advise supporters to regularly check their loyalty points are up to date.

Supporters can check their loyalty points by logging in to your online e-ticketing account.

22 – 64 years

Under-18

Under-22

65 and over

Click Here

Tickets that are being held for collection can be picked up at the mobile collection units located to the left of the Ticket Office, next to the Johnny Haynes Statue on Stevenage Rd.

The mobile units open approximately 1.5 hours prior to kick off and remain open right up until the match begins. There are usually 2 units in operation, with tickets held in alphabetical order between these two locations. Look out for signage on the front of the mobile units to ensure you are queuing at the correct collection point.

If you receive an email confirmation of your booking it is useful to print a copy and bring it with you when calling to collect your tickets. Alternatively please ensure that you bring a note of your Booking Reference Number.

You may also be asked to show proof of identification, or to confirm the name and postal address linked to the booking.

The Ticket Office remains open until half-time. 

If you have received an e-ticket, you must print this at home prior to the match. You cannot show your ticket on your phone for entry. 

Yes.

The Ticket Office is always open on the day of a Home game. In general terms the opening times are as follows:

Saturday / Sunday 3:00pm kick-off or earlier 10am
Saturday / Sunday 5:00pm kick-off or later 11:30am
Midweek All kick-off times 9am

The Ticket Office remains open until the end of the first-half. On occasion the Ticket Office will reopen after the match has ended, but usually it remains closed.

You can call the Ticket Office until 2 hours prior to kick-off on 0203 871 0810 (option 3).

You can visit the Ticket Office in person to purchase tickets, upgrade Season Ticket seats, collect match tickets (prior to the mobile Collection Units opening), or for assistance with any ticket or Access Card related problems or queries.

Please note, duplicate tickets cannot be collected from the Ticket Office until 1.5 hours prior to kick-off.

To help prioritise matchday queries, in the final hour before kick-off the Ticket Office staff will only handle problems or questions relating to that days game.

An Information Steward is placed at the head of the Ticket Office queue to assist with queries and to advise if you are able to join the line for assistance with your particular question or ticketing issue.

Subject to availability match tickets will sometimes be available for that days’ game. On occasion cash turnstiles will be in operation at selected areas of the stadium. If you haven’t booked a seat in advance, it is always best to check in the first instance with a Steward before queuing at the Ticket Office. 

A. Tours dates vary depending on the operations at the ground. Dates are released on https://www.eticketing.co.uk/fulhamfc/ as soon as they are available.

A. You can book your Cottage Tour online, over the phone on 020 3841 9057or in person at the Craven Cottage Reception. All other tour products are only available by phone, email or in person.

A. Please head to the Johnny Haynes Statue on Stevenage Road. 

A. Whilst we allow walk-ups on Stadium Tours, this is strictly subject to availability and we strongly recommend booking in advance to avoid disappointment. 

A. We can accommodate individuals, small groups or large parties. A Stadium Tour takes a maximum of 30 persons, so for larger numbers we would need to split your group into different tours - please bear this in mind when planning a trip. Contact us on 020 3841 9057

A. Unfortunately due to security measures we are unable to accept suitcases or other large items into Craven Cottage. There is nowhere to store these items within the Club premises. You are likely to be refused entry if you have luggage, and if you have pre-booked, you may not get a refund. 

A. Tickets are non-transferable and should not be sold on. If we suspect that a ticket has been sold on, we will not accept it. Should you be unable to attend your Stadium Tour, please contact us on 020 3841 9057

A. Stadium Tours will take approximately 1 hour and 15 minutes (75 mins). 

A. Craven Cottage has disabled facilities but not all levels encountered on the tour are accessible. Please contact us when booking to discuss accessibility so we can make arrangements to ensure you see as much of Craven Cottage as possible. 

A. Yes! However, we must ask that you keep all children under close supervision at all times, during the tour it is very hard to facilitate baby-changing or feeding. Under 5s have free entry for the Stadium Tour only. 

A. There is no booking fee.

A. Please visit our Cottage Cafe on the day of your tour at least 15 minutes before the start time to register. 

A. See our latest prices above. 

A. We currently schedule tours approx 8 weeks in advance.