Ahead of our first evening fixture at Craven Cottage this season on Monday night against Brentford, we encourage supporters to arrive early to ensure their entry into the stadium is as smooth as possible. Arriving too close to kick-off may result in missing parts of the game.
Here's all you need to know ahead of Monday's fixture:
Arrive Early Food & Drink Offers
Pints of beer, cider, Guinness & pale ale, as well as canned wine within Craven Cottage will be just £2 until 7pm and soft drinks priced at £1 for digital pass and season ticket card holders! To access this Early Bird offer, supporters will need to present their digital season or match pass, or 2024/25 season card.
Arrive Early Competitions
Fans who arrive early could have the chance to win one of five Charles Tyrwhitt suits, one of five high street vouchers or get their seat upgraded to one of our hospitality areas for the day!
Up to 20 lucky supporters across all four stands could have the chance to win one of these fantastic prizes. Fans who arrive before 7pm on matchday will be selected at random to win, with their prize pre-selected for them - so be sure to head down to Craven Cottage early for your chance to win!
Opening Times
- The Riverside - 5pm
- Johnny Haynes Stand & Hammersmith End- 6pm
- Putney End - 6.30pm
Bishops Park Turnstiles
Supporters sitting in the Riverside Stand are reminded that the Bishops Park turnstiles 56-64 are now open for use. All supporters with seats in the Riverside Stand will be able to gain access to Craven Cottage through these turnstiles, which are expected to be quieter than other entry points.
Bag Policy
Supporters are also reminded of the Club's bag policy which is in operation at every fixture. Fans carrying bags into the stadium will face longer queues upon entry than supporters without bags.
Download Your Season Pass
Supporters who have yet to download their Season or Match Pass are reminded to do so before arriving to Craven Cottage. Season Ticket Holders who downloaded their pass ahead of our first four home fixtures do not need to re-download, your pass will automatically be updated for Monday's match, providing you have automatic updates turned on.
Supporters are reminded that to use your digital pass, simply tap and hold your phone against the turnstile reader. You do not need to place your phone inside the reader.
Ticket Forwarding
Fans looking to use the Ticket Forwarding feature and share their ticket with fellow supporters must have done this before 7:30pm on Monday 4th November. The Club have extended the window to allow supporters to do this to help circumvent common issues. Any attempts to forward tickets after this time will not be succesful and we advise that you do this sooner rather than later.
Any forwarded tickets must have been accepted by the recipient prior to 7:30pm on Monday 4th November, otherwise they will be returned to their original owner. We encourage supporters receiving forwarded tickets to have added these to their wallet prior to arriving at Craven Cottage.
Supporters experiencing issues with digital ticketing are advised to read some of our common problems below to help troubleshoot these issues.
Automatic Updates
Ensure your pass shows the correct fixture: Fulham v Brentford
If your pass does not correctly show this match, please follow the steps below:
Apple:
- Open your Apple Wallet
- Click on your Season Pass
- Click on the 3 dots in the top right corner
- Make sure the 'Automatic Updates' are turned on - the icon/button should be green. If it is already turned on then toggle it off and on again
- Drag the page down by placing your finger in the middle of the screen then moving it down
- This should then update to the correct game/update to NFC
Google:
There is no manual way to update your Google Wallet. Please turn your device off and on, this should then update to the correct game.
Expired Passes
Some supporters using iOS (Apple) devices may notice their pass has disappeared. To retrieve your pass, follow these steps to 'Unhide' your ticket:
- Open your Apple Wallet app
- Tap on "View Expired Passes" (you might need to scroll down if you have lots of passes in your Wallet)
- Select your Season Ticket, and then select 'Unhide'
- Go back to the main Apple Wallet screen
Please note, you must do this directly in the Wallet app (by clicking on the Wallet icon on your home screen) instead of accessing the wallet via a shortcut (i.e. double clicking the side/home button).
Matchday Hospitality
Enjoy the ultimate matchday experience with one of our hospitality packages