Ahead of this weekend's Premier League fixture against Wolves, supporters are advised of a few common issues with digital ticketing and how to troubleshoot them.
My digital pass has not updated for the next game I have a ticket to. What should I do?
Apple
- Open your Apple Wallet
- Click on your Season Pass
- Click on the 3 dots in the top right corner
- Make sure the 'Automatic Updates' are turned on - the icon/button should be green. If it is already turned on then toggle it off and on again
- Drag the page down by placing your finger in the middle of the screen then moving it down
- This should then update to the correct game/update to NFC
There is no manual way to update your Google Wallet. Please turn your device off and on, this should then update to the correct game.
How do I forward a ticket to a friend or family member?
Supporters can find a step-by-step guide on how to forward tickets here.
My pass has disappeared from my Apple Wallet, how do I move it back into my Wallet?
- Open your Apple Wallet app
- Tap on "View Expired Passes" (you might need to scroll down if you have lots of passes in your Wallet)
- Select your Season Ticket, and then select 'Unhide'
- Go back to the main Apple Wallet screen