Digital Ticketing: Aston Villa

By Fulham FC

Opening Times

The Riverside will open three hours before kick-off (12:00), the Johnny Haynes and Hammersmith Stands will open two hours before kick-off (13:00) and the Putney End will open an hour and a half before kick-off (13:30).

Look out for entertainment across the ground with a Halloween twist, including live music and family activities all available to enjoy ahead of kick-off.

Arrive Early Offers

Pints of beer, cider, Guinness & pale ale, as well as canned wine within Craven Cottage will be £2 until 2pm and soft drinks priced at £1 for digital pass and season ticket card holders!

To access this Early Bird offer, supporters will need to present their digital Season or match pass, or 2024/25 season card.

Download Your Season Pass

Supporters who have yet to download their Season or Match Pass are reminded to do so before arriving to Craven Cottage.

Season Ticket Holders who downloaded their pass ahead of our first three home fixtures do not need to re-download, your pass will automatically be updated for this weekend's match, providing you have automatic updates turned on.

Supporters are reminded that to use your digital pass, simply tap and hold your phone against the turnstile reader. You do not need to place your phone inside the reader.

Once again, queues are expected and we urge supporters to ensure they leave enough time to arrive at Craven Cottage. Please plan your journey in advance to ensure a smooth entry into the ground. Arriving too close to kick-off may result in missing the opening stages of the match.

Digital Ticketing: Support Guides & FAQs

Screenshots

We would like to retiterate to supporters that screenshots of tickets will not allow you access to Craven Cottage. All tickets must be within the Apple or Google Wallet for the barcodes to work to allow access.

Ticket Forwarding

Fans looking to use the Ticket Forwarding feature and share their ticket with fellow supporters must have done this before 2.30pm on Saturday 19th October. The Club have extended the window to allow supporters to do this to help circumvent common issues that occured at the first two home fixtures. Any attempts to forward tickets after this time will not be succesful.

Any forwarded tickets must have been accepted by the recipient prior to 2.30pm on Saturday 19th October, otherwise they will be returned to their original owner.

Step-by-Step Guide: Ticket Forwarding

Automatic Updates

Ensure your pass shows the correct fixture: Fulham v Aston Villa

If your pass does not correctly show this match, please follow the steps below:

Apple:

Open your Apple Wallet
Click on your Season Pass
Click on the 3 dots in the top right corner
Make sure the 'Automatic Updates' are turned on - the icon/button should be green. If it is already turned on then toggle it off and on again
Drag the page down by placing your finger in the middle of the screen then moving it down
This should then update to the correct game/update to NFC

Google:

There is no manual way to update your Google Wallet. Please turn your device off and on, this should then update to the correct game.

Expired Passes

Some supporters using iOS (Apple) devices may notice their pass has disappeared. To retrieve your pass, follow these steps to 'Unhide' your ticket:

Open your Apple Wallet app
Tap on "View Expired Passes" (you might need to scroll down if you have lots of passes in your Wallet)
Select your Season Ticket, and then select 'Unhide'
Go back to the main Apple Wallet screen

Please note, you must do this directly in the Wallet app (by clicking on the Wallet icon on your home screen) instead of accessing the wallet via a shortcut (i.e. double clicking the side/home button).

Bishops Park Turnstiles

Supporters sitting in the Riverside Stand are reminded that the Bishops Park turnstiles 56-64 are now open for use. All supporters with seats in the Riverside Stand will be able to gain access to Craven Cottage through these turnstiles, which are expected to be quieter than other entry points.