Ahead of this weekend's Premier League fixture against Newcastle United, supporters are advised of some new FAQs which have been added to the Digital Ticketing pages to help troubleshoot some common issues experienced at our first two home matches.
My pass has disappeared from my Apple Wallet, how do I move it back into my Wallet?
- Open your Apple Wallet app
- Tap on "View Expired Passes" (you might need to scroll down if you have lots of passes in your Wallet)
- Select your Season Ticket, and then select 'Unhide'
- Go back to the main Apple Wallet screen
Please note, you must do this directly in the Wallet app (by clicking on the Wallet icon on your home screen) instead of accessing the wallet via a shortcut (i.e. double clicking the side/home button).
My digital pass has not updated for the next game I have a ticket to. What should I do?
Apple
- Open your Apple Wallet
- Click on your Season Pass
- Click on the 3 dots in the top right corner
- Make sure the 'Automatic Updates' are turned on - the icon/button should be green. If it is already turned on then toggle it off and on again
- Drag the page down by placing your finger in the middle of the screen then moving it down
- This should then update to the correct game/update to NFC
There is no manual way to update your Google Wallet. Please turn your device off and on, this should then update to the correct game.
How do I forward a ticket to a friend or family member?
Supporters can find a step-by-step guide on how to forward tickets here.
