In March 2025, the Fan Advisory Board (FAB) proposed a set of Ticketing Principles, noting that they will provide a high-level set of pillars to help the Club and FAB work better together on all ticketing matters. The overall objective is to deliver an enduring framework for consultation on ticketing matters and for consideration when making decisions. The agreed parameters provide a set of guidelines it can refer to. It was also agreed at the meeting earlier this year that these principles will remain under review and for further discussion at future Club and FAB meetings.
Ticketing principles will be based on five pillars:
- Loyal and Inclusive
- Empathetic and Engaged
- Open and Clear
- Secure and Trusted
- Successful and Sustainable
The Club agreed to adopt the Ticketing Principles with a view to enabling better future conversations and help to give supporters greater clarity around Ticketing. The Club are supportive to the spirit intended by the principles and see it as another positive step between the FAB and Club working together. The Club are happy to work with FAB to publish the principles and will review in the future when necessary.
