Tickets & Ballot FAQs

As part of the Government’s scheduled roadmap out of lockdown, should restrictions be eased as planned on Monday 17th May a limited number of supporters will be allowed to return to Craven Cottage for our final home game of the 2020/21 Premier League season, against Newcastle United on Sunday 23rd May, kick-off 4pm.

For the Fulham v Newcastle United fixture, Season Ticket Holders who were allocated tickets for Fulham v Brighton & Hove Albion in December 2020, before this fixture was played behind closed doors, will have priority to access tickets.

A wider ballot will be made available for all 2019/20 Season Ticket Holders to enter. However, supporters who received a ticket to Fulham v Liverpool in December 2020 will not be able to re-apply.

2020/21 Seasonal Hospitality guests will also have access to apply for tickets, and will be contacted by their account managers with more information.

All ticket eligiblity requires a valid email address, opted-in and not unsubscribed to Club communications.

Following the success of hosting supporters at Craven Cottage in December and further conversations with the Premier League, local authorities and Ground Safety Advisory Group, the number of fans permitted to attend will be set at approximately 2,000, of which all will be home supporters.

This number is set to ensure as many fans can attend the fixture as possible, whilst ensuring social distancing and safety guidelines are adhered to at Craven Cottage.

For the Fulham v Newcastle United fixture, Season Ticket Holders who were allocated tickets for Fulham v Brighton & Hove Albion in December 2020, before this fixture was played behind closed doors, will have priority to access tickets.

A wider ballot will also be made available for all 2019/20 Season Ticket Holders to enter. However, supporters who received a ticket to Fulham v Liverpool in December 2020 will not be able to re-apply.

All ticket eligiblity requires a valid email address, opted-in and not unsubscribed to Club communications.

Unfortunately no, the ballot and access to tickets is currently available to previous 2019/20 Season Ticket Holders only.

Supporters who held a ticket for the Brighton game in December should visit www.eticketing.co.uk/fulham where they will see the Newcastle closed sale listed as an event.

Once logged in to their OneFulham account, fans can purchase tickets via eticketing.co.uk/fulhamfc from 10am on Tuesday 11th May until midday on Wednesday 12th May.

All seats will be individually spaced throughout the Hammersmith and Putney Ends, with no seats grouped together. Additional tickets cannot be added, and the tickets can only be allocated to those who had been allocated a ticket previously for Fulham v Brighton. All tickets are non-transferable.

Whilst sales are taking place, a ballot will also open for all other Season Ticket Holders to enter from 10am on Tuesday 11th until midday on Wednesday 12th May. In the event that any tickets remain available, this ballot will then be drawn and successful supporters invited to purchase tickets online.

Please note, if you received a ticket for Fulham v Liverpool or Brighton in December you will be unable to enter the ballot (previous Brighton ticket holders must purchase during their priority window), to ensure fairness in being able to offer tickets to all Season Ticket Holders.

All fans will need to have created their One Fulham account to enter the ballot.

Supporters are eligible to apply for one ticket per person, and all tickets are non-transferable.

Fans will be able to apply for tickets in a group of up to a maximum of five people, who must all be from one household and a have held a 2019/20 Season Ticket.

All seats will be individually spaced throughout the Hammersmith and Putney Ends, with no seats grouped together.

In order to apply as a group, please ensure all relevant supporters are included in the Friends and Family network of the supporter who is entering on behalf of the group.

For more information on how to create a Friends and Family network, please click here or contact the Ticket Office on 0203 871 0801 (Monday – Friday, 9am-5pm).

An email will be sent to the email address we have registered against your One Fulham account. Supporters who have not yet created their One Fulham account will need to complete this process in order to apply for the ballot.

Please note if you will only receive a confirmation email if you are successful.

No. Due to the reduced capacity and social distancing requirements, the Club is not able to offer supporters a seat in their regular seat or area of Craven Cottage.

All seats will be individually spaced throughout the Hammersmith and Putney Ends, with no seats grouped together. Fans should be prepared to sit in any of the available locations when looking to purchase.

Tickets are priced at £40 for adults and £20 for juniors, young adults and over 65s.

Accessibility tickets are priced at £20 for adults and £10 for juniors and concessions. Personal assistants go free.

Seats will be allocated in the Hammersmith and Putney Ends.

Matchday ticket pricing ensures all successful ballot applicants pay the same pricing for that game.

2019/20 seasonal credit balances will be available for fans to redeem against ballot applications.

If this credit is not used during the 2020/21 season, fans will still be able to take it off the cost of their 2021/22 Season Ticket renewal.

If you have a credit balance available this will appear as an option to choose within the payment process during your application.

No. If you are successful in the ballot, at this stage you will be invited to select and purchase your seats from the available inventory. Only after this stage will you be charged.

Only supporters who have purchased a ticket under their own name and details provided will be permitted to attend the game.

Photo ID will be required to verify your details on matchday.

If you are no longer able to attend the fixture please contact the Ticket Office as soon as possible on 0203 871 0801 (Monday – Friday, 9am-5pm).

Due to the limited availability, supporters who previously held an accessibility ticket for the Brighton game in December will have a specific seat reserved for them for Newcastle, which must be purchased during the closed sale period.

Disabled Season Ticket Holders who did not get allocated a ticket for the Brighton game should contact enquiries@fulhamfc.com if they wish to attend the Newcastle game. As with the general allocation, allocation of these tickets will be subject to availability and randomly allocated. 

Supporters requiring a Personal Assistant will be seated together if the Personal Assistant is named and allocated a seat at the point of application.

Should there be a need to change the named Personal Assistant after the application has been submitted supporters will need to contact enquiries@fulhamfc.com

Disabled supporters whose situation changes prior to a game should contact enquiries@fulhamfc.com to discuss the options available to them.

The Code of Conduct is the regulation which outlines practice and behaviours expected of supporters who attend fixtures.

All supporters will be required to agree and comply with the Code of Conduct during the ballot application process.

Yes, if successful in the ballot supporters will be required to complete a short medical questionnaire in advance of matchday, which will be distributed via email.

It is essential supporters ensure they have a valid email address and  up-to-date contact details registered with the Club in order to receive the medical questionnaire. Please register and/or check your account details via the OneFulham Account. Please note it is the responsibility of  the supporter to ensure their contact details are up to date.

Failure to complete the questionnaire or comply with the questions asked will result in non-admittance to the ground.

All match tickets for the 2010/21 season will be delivered as Print at Home e-tickets or digital tickets, delivered to supporters’ Apple or Google wallets.

The Ticket Office is closed as a result of wider Covid-19 restrictions, and therefore the Club is unable to post tickets. Supporters must therefore be prepared to be able to print their match ticket or have access to a smart phone.

Previous Season Ticket Cards will not be in use.

Further instruction of how to download and use digital ticketing at Craven Cottage can be found below:

iPhone / iOS Digital Ticket Guide

Android / Google Digital Ticket Guide

Supporters without a smartphone should ensure they have a Print at Home ticket to scan for entry to Craven Cottage.

Yes, entry to and any successful attendance as part of the ballot application will not influence supporters’ season ticket seats for the 2021/22 season.

At present, the Club does not anticipate that away fans will be in attendance at reduced capacity games at Craven Cottage. This situation may be reviewed during the season.

Tickets issued should only be used by the supporter who has purchased a ticket under their own name, and details provided will be permitted to attend the game

Due to the restrictions and reduced capacity in place for the 2020/21 season, the accrual of loyalty points for home fixture attendance will not operate this season. This will not influence supporters’ existing loyalty points balance, which will be frozen.

Tickets for any home cup games hosted in front of reduced capacities will be handled as an open ballot outside of the Premier League ballot cycles.